Topics About 'Communication'.

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Found 83 results

  1. Elizabeth Kohout

    Tips for Handling Upset Patients

    I’m the charge nurse at an ambulatory care clinic. My job includes triaging our walk-in patients and speaking to patients when they say they want to see a manager. This means I see a lot of patients who are angry that their provider is running behind...
  2. The air almost crackled with the intensity of the emotions generated by the conflict between two co-workers. They “had words” about a political difference, and as they left the area to go care for their patients, they left in their wake two of us as ...
  3. This particular hospital had a "call bell" system in place for the ER. After the regular ER crew left for the night, a patient would ring the "doorbell" in the back to summon service. The bell would buzz abruptly in the nurses' station to let us know...
  4. I was called to the main desk in the OR at the beginning of my shift because there was a problem with a patient. A couple of the staff knew I took Tang Soo Do, a Korean martial art, and thought I may be of valuable assistance. Now I know what you are...
  5. A few weeks ago, several of us nurses got together for a cup of coffee outside of work, a rare event but an occasional holiday celebration. We sat around a table, holding our hot drinks and warming our fingers from the bitter cold outside. After some...
  6. Policies and procedures vary widely. By state, by facility, by unit. What is "common" for one facility, is not always common in another. Acute vs. LTC is apples to oranges. So as part of orientation, or as part of precepting a new employee, it is imp...
  7. meg.sullivan

    Comfort in a Cup of Tea

    Self-AssuranceEach of us, regardless of our role on the healthcare team, develops a rhythm we become comfortable with that gradually allows us to acquire a level of ease. In my seventh week of medical surgical nursing clinical, I was starting to feel...
  8. The Art of Caring and Compassion

    Good at IV starts- check. Telemetry trained- check. CPR and ACLS certified- check. We work so hard to have a resume that is full of experience and skills; but have we forgotten one of the most important qualifications needed to be a successful nurse?...
  9. It started as a lark -- I got a free all-in-one printer with my new computer. Mom's photo album was just sitting there in my dining room, waiting for me to decide what I wanted to do with it, so just for kicks, I scanned a photograph or two. or sixte...
  10. Great interpersonal skills - It all starts with attitude, but it doesn't end there. You will need wisdom. Intellect will only get you so far. We all know some intelligent people who are clueless, thoughtless, and careless. We simply can not avoid the...
  11. Story #1“Oh, I work a couple of shifts per week. Just enough that I can get out of the house and feel like I’m contributing, but not so much that I’m letting someone else raise my children.” These words spoken to me in passing cut like a dagger to my...
  12. According to Pullen and Mathias (2010), a therapeutic nurse-patient relationship is defined as a helping relationship that's based on mutual trust and respect, the nurturing of faith and hope, being sensitive to self and others, and assisting with th...
  13. Verbal communication is the sending and receiving of information between two or more people using speech. The goal of communication is to convey information from one person to another. There are many barriers to communication including foreign langua...
  14. Nurses are caring. It's a given. Yet, in today's pressured work environment of endless multi-tasking and multiple priorities, they run the risk that their caring may not come across effectively to the patients and families they serve. Connection...
  15. Feeling overwhelmed by her many job duties, the director of nursing (don) hastily sent out the following memorandum to the nursing staff at her facility. Instead of it being a polished professional communication, the memo is difficult to read due to ...
  16. jeastridge

    How Much Time Do I Have?

    How much time? She looked up at me with pleading eyes, her head resting on a freshly laundered pillow case and her hair, still damp, laid out against the white expanse to dry. Her voice was firm as she asked the question that was on her mind. Tak...
  17. Ruby Vee

    Compassion: A Dirty Word

    I'm beginning to feel as though the word "compassion" is a dirty word. Maybe it's the way people use it these days. It doesn't seem to be about an actual feeling of empathy toward a patient, family member or even a colleague. It seems to be more abou...
  18. Angela’s preceptee, Lindsey, kept being late to work. Not terribly late, sometimes just 3-4 minutes. Other times, maybe 5-7 minutes. Typically Lindsay would rush in, all smiles and apologies. From the first, Angela was annoyed while she waited for Li...
  19. ~"Sleazy car salesman." ~"You can't trust them. They're like used car salesmen: so pushy. And they lie to you, too! ~"Snake oil salesman." ~"It's just so uncomfortable negotiating my salary. I just took whatever they gave me." ~"Well, I didn't want t...
  20. Complacency in Healthcare

    Webster's Dictionary defines complacency in a way that we, as a people, can all understand. As nurses and caregivers, we know deep down that complacency is taken to an entirely different level within our scope. It is a weighted situation that causes ...
  21. Identifying Common Collaboration Challenges Major factors that affect collaboration include communication, respect and trust, unequal power, understanding professional roles, and task prioritizing. Let’s take a look at how each one of these facto...
  22. Communication: A Vital UtilityCommunication can be defined simply as the sharing of information. Even more broadly, communication can be distilled down to the act of a sender producing the content of a message in any of the many forms available to us...
  23. We all make communication mistakes. As a hospital-based nurse for over 30 years, I've certainly made my share, and witnessed many more. Along the way, I've picked up a few tips that I hope are helpful to students and new nurses. 1. Avoid loaded langu...
  24. Tait

    Just a "Little" Word

    We all grow up learning colloquial phrases. Most of us carry them as moments in our hearts of those we love, while other words move along with us, creating subtle verbal idiosyncrasies in our lives. The words I grew up with were odd grammatical posit...
  25. CheesePotato

    Five Little Words

    Memo from the desk of Your Friendly Neighborhood SociopathFor some reason, in my world, there seems to be waves of emotion that hits in a near cyclic manner. And I am most certainly not referring to hormones or my own off kilter dysfunction shabbily ...