Inane scripting

[Jedrnurse]

Hi all.

I just got off the phone with a self-storage space. The staff answered the phone by saying "Acme storage, how may we meet your storage needs?"

I almost laughed, but gave the staff person points for not vomiting while they said that.

What are your most silly scripting experiences?

[Amethya]

" My pleasure" for everything (First job at Chick-Fil-A)

[KCMnurse, BSN, MSN, RN]

" My pleasure" for everything (First job at Chick-Fil-A)

The most annoying part of any visit to Chick-Fil-A...

[martymoose, BSN, RN]

Lay off the poor folk that are working a menial job. They don't want to do this. How about acting like a nurse with some compassion and putting yourself in their shoes. You could say ' hi allie (or whatever their name is) this is joe. How are you today? and I'm glad you asked that question.." It never hurts to brighten someone else's day. And you'll never know it, but it might be just enough to break the cycle of somebody's bad day. And depending on what they have to do next, it could affect their outcome of whatever that might be.

But thats not in the SCRIPT!!! it needs to be on a little card that we could read from. And it has to say key words, like VERY GOOD , or excellent etc.

Or surfer dude- " I totally hope I provided you with the most awesome care that I could provide.

[BeckyESRN]

Or surfer dude- " I totally hope I provided you with the most awesome care that I could provide.

But awesome isn't an option on the survey and ultimately, that's all we care about!

[oldpsychnurse]

In reply to the ChikFilA comments: I actually wrote to ChikFilA to complain about that. I told them I'd rather have a heartfelt "thanks" than have some sullen teen, who couldn't even look me in the eye, say "My Pleasure." They wrote back and said the old guy that owns the company thought it would convey that their workers were glad for our business. I wrote back and said it conveyed that they probably wished they were anywhere else but there, being forced to parrot scripted crap.

[DeeAngel]

The people who come up with scripting are incredibly insulated and arrogant to think that anyone with an IQ 100 or greater can't figure out that they are being read lines. It's an insult to the employee, who apparently can't be trusted to be kind and friendly in a genuine manner. It's an insult to the customer or patient, who is deemed so gullible, and forced to sit through these canned little speeches. Any decent person feels a bit embarrassed for the poor worker bee who has to go through this charade.

Agreed. I hate it as a consumer because it makes me feel pandered to, I don't need to be "handled" with PR and scripts. Talk to me like a human being and we will get along just fine.

[DeeAngel]

" My pleasure" for everything (First job at Chick-Fil-A)

IMHO this sounds like something a prostitute would say....IMHO it's just icky and distasteful.

[VANurse2010]

Lay off the poor folk that are working a menial job. They don't want to do this. How about acting like a nurse with some compassion and putting yourself in their shoes. You could say ' hi allie (or whatever their name is) this is joe. How are you today? and I'm glad you asked that question.." It never hurts to brighten someone else's day. And you'll never know it, but it might be just enough to break the cycle of somebody's bad day. And depending on what they have to do next, it could affect their outcome of whatever that might be.

Who made you the arbiter of what constitutes "acting like a nurse?"

[ComeTogether, LPN]

Now, have you anything more to say...I have the time.

Ain't nobody got time for that

[ComeTogether, LPN]

We're supposed to say "my pleasure" at my facility. I usually don't, because.... well when someone says "sorry I had an accident" I can't exactly say "my pleasure", that's just weird.

[CrunchRN, ADN, RN]

I despise that scripted carp. As a person and an employee. So glad I don't have any part of that.

[Amethya]

The most annoying part of any visit to Chick-Fil-A...

Just imagine having to say it ALL the time for everything and if you were heard not saying it, the manager would be following you around to say it. Not only that, I had to go bother people at their tables ALL THE TIME. Like I would go and ask them once, then my manager would tell me to go ask them again. That's why I'm not in the restaurant business anymore.