Crazy Family Member! - page 2

I could not believe it! Kinda long but bear with me..... My Mom had a stroke on May 1. She is currently on the rehab floor. If any of you have rehab experience I could sure use your insight... Read More

  1. by   Nursetastic
    Wow. Just, wow. Really? I don't know if I am more shocked by the crazy lady's behavior or the fact that management thinks nurses are not able to decide if they are in danger or not! I don't care what directives are sent down from where, if I (or other members of the staff, patients, residents, or visitors) am in danger I WILL CALL SECURITY! Period. Take it up with me later. I welcome the "talk". UGH, this just disgusts me.
  2. by   highlandlass1592
    I once lost a travel assignment because I called security...a patient's family member came up at 2 am, was drunk as a skunk and laid hands on me. I got the boot....all in the name of customer service. The cops were called and asked if I wanted to press charges, like a fool I said no. I'll never do that again.
  3. by   2BSure
    Holy smoke! Where I come from they say a hospital no place for rest.

    As for the calling of a supervisor rather than security first...rubbish...unless of course he or she can do that vulcan nick pinch thingy. Then carry on.
  4. by   Reno1978
    My goodness - as a family member of a patient I would be complaining about what a PITA that person was and how her outburst distracted you from focusing on your mother's care during your visit with her!
  5. by   canoehead
    I'll certainly call the supervisor first, but the phone won't leave my hand before I call security. Policy and safety noth adhered to. Don't think that if you delay calling security that noone will question why you didn't use your professional judgement to decide they were needed before the sup arrives. They'll nail you coming and going, CYA first.
  6. by   chicookie
    =o that is strange!

    I mean honestly what if she grew out a very dangerous item or something? Like a chair? Or a gun? You call the house supervisor? That is ridiculous!

    LOL @ your mom. I could hear my mother say the same thing. And kudos to you and your sister for being awesome.
  7. by   UM Review RN
    Next time, let the cops "diffuse" the situation.
  8. by   roser13
    [quote=catshowlady;3644297]Perhaps when your Mom gets her survey, you could write in complaining about how the facility's tolerance of Crazy Lady's behavior negatively impacted your Mom's stay. :roll:


    I love this idea. Be sure to mention how you kept waiting for security to show up to assist in the situation, but the nurses informed you that they were not allowed to call security.

    Glad your mom is OK
  9. by   roser13
    "Perhaps when your Mom gets her survey, you could write in complaining about how the facility's tolerance of Crazy Lady's behavior negatively impacted your Mom's stay. "

    Great idea. Be sure to mention that you kept waiting for security to show up to handle the obviously dangerous situation, but that the nurses were not allowed to call them.

    Glad your mom's doing OK - to me the best part of your story is how disappointed she was to have missed the ruckus!
  10. by   JB2007
    I am so tired of nurses having to put up with these kind of behaviors. Management expects us to listen to these crazy people yell at us and at times (such as the one you posted about) put up with physical abuse. I do not find this kind of behavior funny in the least. I have never worked a job where I had to put up with this kind of abuse like I have to since becoming a nurse. The sad thing is management points the finger at the nurse as the reason for these nut jobs acting the way that they do. They want to know what you could have done differently to prevent the situation. How do you prevent crazy people from acting crazy? Rant over!
    I am glad that nobody got hurt. Thanks for helping the nursing staff at that facility.
  11. by   psalm
    [QUOTE=roser13;3644687]
    Quote from catshowlady
    Perhaps when your Mom gets her survey, you could write in complaining about how the facility's tolerance of Crazy Lady's behavior negatively impacted your Mom's stay. :roll:


    I love this idea. Be sure to mention how you kept waiting for security to show up to assist in the situation, but the nurses informed you that they were not allowed to call security.

    Glad your mom is OK

    Maybe a "letter to the editor" of the local paper will help?
  12. by   psalm
    What could have been done differently to prevent the situation? Pre-filled syringes of haldol? But I don't think that's allowed...
  13. by   WalkieTalkie
    Quote from psalm
    What could have been done differently to prevent the situation? Pre-filled syringes of haldol? But I don't think that's allowed...

    I'm still a proponent of aresolized Versed blowers for hospital entrances

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