How would you have handled this???? - page 3

I had something happen to me today that has never happened to me in my 21 years of nursing and I pray that even though I was very angry inside that I handled it right. Please note right up front... Read More

  1. by   PhantomRN
    Ditto.......Duckie............you handled yourself wonderfully.
    You were very professional. The fool stuck her foot in her mouth by assuming because you are charge you are also a BSN. Then tried to cover up her mistake by getting angry.

    She is obviously NOT in the know as to how things work in LTC. You think she would be since, she is trusting the care of both of her parents to a LTC facility. [this lady needs some education]
  2. by   layna
    I think that you did a beautiful job handling it. You kept your composure and behaved professionally. I'll bet you would have loved to have reamed her out, but you kept your cool and your dignity. That daughter did a fine job of making herself look like a fool in front of you and her father. Too bad. Her negative and rude behavior upset her Dad. Shame on her for trying to instill doubt in his mind regarding the care he is receiving. Obviously, she was acting selfishly as a result of her own inadequacies.
  3. by   kids
    You are a much better persn than I am...I'd a decked the b***h, kicked her after she hit the floor and gotten fired.

    I'm really sorry you got treated like crap.

    -nancy
  4. by   duckie
    I have to say once again, you all are the best!!!!! I am feeling so much better today, mostly because of your support and I had a talk with my direct supervisor also. I don't know what her motives were and I wasn't taking any chances that my supervisor didn't know my side of it. The funny thing is, the daughter was in today and never even acted like I was in the room. Maybe she don't like my looks......well that's her problem cause I happen to be cute as a bug! Just kidding, not that stuck on myself, just trying to let go of my anger towards her. I do understand it is hard placing your loved ones in the hands of strangers but if the BSN thing was that big of an issue to her, she should have inquired about it before the residents were placed in our facility. I'll just keep smiling and let God take care of her 'tude! That's His job, not mine! Thanks everyone, I REALLY appreciate your thoughtfulness. You know, I have tried to place this woman in the role I am in everyday. I remember one lady that was so scared she cried all the time. I was having a good night with no emergencies, so I just crawled into her bed, put my arms around her and sang to her for a good 15 minutes, until she went to sleep. When I tried to picture this lady doing this, I could not. So, I am where I am supposed to be and she is where she is supposed to be. I may not have an abundance of education, but I do have heart! Hugs to you all, you're great!!!!!
  5. by   fergus51
    Education without heart is useless Duckie. I love LTC nurses and think that is one of the noblest, most challenging jobs in nursing. The RNs and LPNs I worked with in longterm care as a student were awesome and I thought it was really beautiful how they were willing to get involved on a personal level with their residents. It seemed like a family and I think that's really neat.
  6. by   night owl
    sherry, that's exactly what i was thinking, if she is so wonderful with her bsn, she should have had enough sense to inquire a whole lot more about staffing and their credentials. she sure doesn't seem to know too much about ltc now does she??? well good luck to you with her and let us know if her behavior improves or deteriorates 'cuz inquiring minds want to know...
  7. by   canoehead
    The daughter obviously has her own issues, probably have nothing to do with you or even the RN BSN issue. I hope that if I am ever so far out in left field I have someone polite but assertive (like you) to bring me back to reality.
  8. by   cmggriff
    Duckie,
    You rule, girlfriend. I think I would have pursued the hit and kick her path like like Nancy. As always good breeding shows. Gary
  9. by   RNforLongTime
    Duckie,

    Sounds to me like you handled the situation perfectly. Personally, I don't know if I could have been so dignified in MY response had I been in your shoes.

    This woman is a poor excuse for a nurse and I bet her father your BUDDY was ashamed to be her father when she talked to you that way.
  10. by   eldernurse
    I am an RN with a BSN and I would never presume to know what is right for a fellow nurse in the medical field. I guess getting a BSN doesn't mean you have manners. Just because you can do well in class does not mean that you can give compassionate care on the job. That mean daughter could learn a few lessons in caring from this hard-working care-giver.
  11. by   thisnurse
    you handled that so much better than i would have.
    some people are just azzes, regardless of title.

    interesting to note how much smarter the family members are than the caretakers. we have some family members that are so much smarter than even the doctors.

    if this "nurse" had half a brain she wouldnt have antagonized the person who is caring for her parents. shes probably the same kind of person who insults the staff at a restaraunt...without ever considering THEY ARE HANDLING HER FOOD...lol

    i wish our facility had LPN's.
  12. by   susanmary
    You acted in a professional manner. Sounds like the daughter has insecurity issues -- trying to build herself up by attempting to bring you down. You are in charge because your employer believes you are competent to do so. You are practicing within your scope. You are there for your residents and their well-being. You behaved beautifully. She did not.
  13. by   4XNURSE
    Dear Duckie,

    or should I say "Dear Saint Duckie" ?

    I would have lost more than my cool. I try to accept people for who or what they are. With that individual the "what" is obvious.

    I'd like to buy you a cold one, but Indiana is a long walk.

    Hope all your days are better than that one was. Thanks for being the kind of nurse I like to look up to!

    ken

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