"Your servers today will be..." Opinions please!

maolin · Nov 1, 2005

You need to get you a bunch of big gaudy buttons to pin all over your uniform top like the waitresses wear, but ones that say: Ask me about my enemas! And a Viagra pin that lights up! haha:chuckle :rotfl:

Yes!!! Lot's of "Pieces of Flare"!! Don't forget the "Ask me if I washed my hands" button!

:idea:

Keepstanding, ASN, RN · Nov 1, 2005

I really doubt that a very sick and needy patient think of us as "servers".

They look to us for compassion, skilled care giving and the brains to make the right decision about their health care. We all do that each and every day.

Seems like it's only the administration that feel we are "servers". That just goes to show how much they know about what we do every day out there in the "trenches" . We do the work, they get the glory. Sad but true :scrying:

Stand tall, hold your heads high...we are Nurses. We worked hard for it and we know who we are ! Now GIT-R-DONE !:kiss Sorry, I hate that saying ~

not sure what brought that on ! lol :lol2: Bye

Marie_LPN, RN, LPN, RN · Nov 1, 2005

Yes!!! Lot's of "Pieces of Flare"!! Don't forget the "Ask me if I washed my hands" button!

Flare lol. I need to watch "Office Space" again.

boulergirl, CNA · Nov 1, 2005

Since I work in assisted living, customer service seems to be a bigger issue than it is in hospitals and LTCs. It still burns me up, though, when a resident waves their coffee cup at me in the dining room. "Waitress! I need some coffee!". :beer:

As far as choosing a hospital...would you rather choose to be a patient in a hospital with superior medical care and less-than-stellar customer service, or a hospital that gives you a 5-star hotel experience, but mediocre healthcare?

To the OP: In an LTC setting, how would any of you have TIME to hand out all those cards? When I worked in LTC, we hit the ground running at 7 AM, there was so much to do.

CapeCodMermaid, RN · Nov 1, 2005

Customer service is VERY important in LTC especially around here where the competition for patients is very stiff. A few years ago we were all handed cards with the new corporate terminology.

They're not patients they are residents or customers.

They don't admit or discharge...they check in or out (is this the Marriot or what)

They are not train wrecks they are clinically complex.

And the all time favorite: we don't call them diapers, we call them Protective Undergarments..yep...that's right PU. :p

sesterces · Nov 1, 2005

Nursing School Vs Law School. Hi Ive been reading alot of posts on here and alot of nurses seem to be burnt out, mistreaded by their employers, etc. I'm a 27 year old male and have worked in law offices and restaurants as a waiter, bartender. and I've always liked the restaurants better because you interact with people and are not sitting on your ass all day. I'm concerned about going to Nursing school and then being burned out at 50 with a bad back and regretting not going to Law school. But I know I hate working in offices. Anyone have any advice. I know nursingw ould be a much more difficult job, and nursing school would probably be harder for me as I am really bad at science. I can't make up my mind but need to soon. I think I would enjoy working in a hospital I know alot of nurses and they seem to like it, even though its very hard work. I like work to be busy Crowded restaurants are fun to work in, even though i know its completely different with lives on the line. Also I was a vet assistant in HS and worked under the Dr. who at times could be an ass, so I don't want to be yelled out at doctors all day that think they are all that because I couldnt handle that.

RN and Mommy · Nov 1, 2005

too funny!!!!

StNeotser, ASN, RN · Nov 2, 2005

When I worked in LTC I was called waitress in the dining room, once even by a family member who wanted to know if there were leftovers. This is demeaning and it should say "Your healthcare team" or something like that. You are not a "server" Servers are for Chillis and The Olive Garden.

Kelly_the_Great · Nov 2, 2005

So, in order to facilitate therapuetic communications, should you use broad opening statements like, "How may I service you?" when you answer the phone, etc.

Nascar nurse, ASN, RN · Nov 2, 2005

:chuckle . Thanks to all of you - you have made me laugh at this whole insanity. The form got changed today to read:

Your caregivers will be:

Nurse_____________

CNA______________

Guess I can live w/ this. I still like the tip jar idea for the enemas, etc - LOL. To one of the other posters - I'm really not burned out (at least I try to believe I'm not). It really doesn't even bother me when a resident refers to me as a waitress or such(Most of them are confused or have been around so long that nurses were really just a handmaiden), but it just burns my a$$ when the administrator is demeaning to the nursing staff (and this is par for the course w/ this particular administrator) and then demands "professionalism".

I think the general public (and this includes family members) needs to figure out if they want a professional nurse or a waitress, because it has gone way overboard to expect both at all costs. I wouldn't dream of asking a waitress to give an enema, start an IV, etc when she's done pouring coffee.

Nascar nurse, ASN, RN · Nov 2, 2005

So, in order to facilitate therapuetic communications, should you use broad opening statements like, "How may I service you?" when you answer the phone, etc.

:roll LOL - now we''ve jumped to a whole different profession.. nurse to waitress to ??? Wonder if their little group has such a supportive website.

Chaya, ASN, RN · Nov 2, 2005

"Server"?

Um, nope. I do NOT think so!