problem with my DON, help!

Specialties Geriatric

Published

So this is my first post on here but I NEED advice from other nurses and cannot discuss with coworkers.

I am a LPN charge nurse on an inpatient behavioral unit for LTC. Most of my patients are dementia, schizoaffective, schizophrenic or bipolar. Please keep in mind, we are LTC and not "total psych" therefore we do not use restraints or administer psych meds IM/SC to combative patients.

On my unit, a patient dx "dementia with behavioral disturbances" was due her scheduled Trazodone. I approached her in a calm manner per usual, as she is known to get violent (but never with me). Upon telling her it was time for meds crouched down at her level, she proceeded to punch me 3 times (neck, shoulder, forearm). She's 90-something, but this woman was like Muhammed Ali.

Now I step away from her calmly, and she throws water on me. Again, this is part of her dx (ie: behavioral disturbances). I am not hurt, nor angry. But I do need to report her increased agitation to my supervisor, which I do. Her only PRN is Trazodone 25mg, which I had to wait to give her once she calmed down (my supervisor gave it along with her scheduled meds).

Per protocol, I filled out an incident report, contacted the psych PA, updated the family, etc etc. You nurses all know the protocol, it's fairly cut and dry. My supervisor contacted our DON, who stated NOT to call the police or send her to the ER. Strange...but I went on with my night, thinking psych would see her in the AM.

Patient was not seen by psych in the AM, as they only come to the building 3x/week (unbeknowst to me, as I work 3-11pm). On this shift, this same patient calmy walked by another patient who was dozing in his wheelchair and punched him unprovoked in his arm.

I fill out another incident report, this is much more serious, as it is patient-to-patient. Luckily, she did not hit him hard enough to arouse him, but this behavior cannot be ignored. My DON again tells the supervisor NOT to call the police. Really??? This patient was started on Divalproex 250mg PO BID the next morning by psych, FYI.

A few days later, my DON sits down to talk to me. He is condescending, asking me "why did you allow her to hit you THREE times" "why didn't you give her the PRN right away" (hello, she hit me because she didn't want her scheduled meds! Not looking to get punched a fourth time!), "Why did you let her throw water on you" and ended it with "you know, it's a shame this patient ended up on another med because you cannot handle your unit"

My DON then tried to get me to change my statement about the incident of this patient hitting another patient, stating the CNA who witnessed changed her statement to say she was just trying to get the dozing patients attention. She is a per diem CNA & doesn't have a nursing license to uphold, first of all. I clearly saw this patient hit him in anger and I refused to change my statment.

I was outraged. This patient has been a repeat offender of violent behavior on every unit in the building. She was moved to my unit a year ago for this reason. I refused to change my statement, so the DON had to call the police to file a report. Fast forward a week...

I had asked for Halloween off for a bachelorette party 8 weeks in advance. I was told the Monday before Halloween "the DON denied your day off. He said you should have found your own coverage." This information about "finding your own coverage" is NOWHERE in the employee handbook. I have tons of vacation time to use. Halloween is not considered a holiday at work. I am not upset the patient hit me, as this is unfortunately a behavior thanks to her dx. However, I am upset with how my DON treated me.

I feel as though I am being chastised for doing my job as a mandatory reporter, and now having vacation time denied that I deserve. I have NEVER asked for a day off at this job before, as I've only been there 8 months. I work a lot of OT too.

He is such a snake I am scared to report him to our central HR. I feel like he will somehow figure out a way to fire me, although I have no write ups or disciplinary actions on file.

Thoughts on how to proceed or what to do?! Help!!!

Specializes in ER, ICU/CCU, Open Heart OR Recovery, Etc.

Write everything down in a personal record. Keep track of what happened, who said what and did what; what the results were regardless of whether you decide to stay or not. You can use initials of the patients involved to remain HIPPA compliant. This way, if anything happens, you have your observations, attempts to fix the situation, and results in a written record and won't have to rely on your memory. If you are called in to explain your actions by anyone from your company, to the BON, or a lawyer, you will have that record to consult and it's your property. I wouldn't necessarily mention that to anyone at work, however.

Is there a floor manager that you can talk with about this situation? What about anyone higher up the food chain than your DON? HR? Corporate VP of Clinical Services? If there is, start doing it. Keep records of your own of the proceedings of these meetings too. Dates, times, names, everything.

Definitely call the BON. This is a hard situation, but they still expect you to follow the Nurse Practice Act. If part of that is mandatory reporting, you still have to report. If your DON is a nurse, HE violated the Nurse Practice Act by trying to get you to falsify documentation. Even more troubling, when you were attacked you weren't even allowed to get checked out by a doctor? The hell with that. I might have gone to the doctor and went to the police station anyways, just to get checked and make a police report. If something happens to you as a result of a work related injury, you need to get checked before you go home. Workman's Compensation will not usually cover it if you develop some problems, if you didn't get it checked after it occurred and before leaving at the end of your shift.

I know you love what you do, and the money's good. But this DON is a rotten apple that can ruin your career. It's not worth losing everything you have worked for.

Hit the road. You deserve better.

Specializes in Psych, Addictions, SOL (Student of Life).
also my report wasn't "strongly worded" not did I say that in my post. My statement was factual. He wanted me to chane it to avoid a paper trail. Since you are accusatory, stick to lurking. That's MY two cents:)

I think you missed NVnurse's point which is the LTC patients are rarely sent to ER for PSYCH issues. ER don't know what to do with them and since your unit is gero-psych you should have training to handle these situations.

hppy

I didn't like the post because of the fraud part. That part I did not agree with. However, I do question how the OP originally handled the situation. I also agreed that this is a common issue. I do see people sent to the ER, but usually we try alternative measures first and I think there were other options that could have been used. I do not agree with the DON falsifying documentation. Just because I think the DON was wrong does not necessarily mean I think the OP handled things well either.

then you should have responded to it, instead of liking it. the whole post was off the wall as far as i was concerned, but to condone fraud and threats is beyond me.

Specializes in ICU, PACU.

Guess what. Once a jerk, always a jerk. You will have future problems. Run as fast as you can. They don't deserve you. I've been at this a long time. I can sniff out the bad bosses. There's no point in trying to stick it out, report it, or pretend. I have a saying, " You don't get me", meaning that I value myself and my profession. If I have to compromise. lie, stay quiet when it's serious, I can't work in this environment. Stay true to your set of ethics.

At no place in my comment did I get snippy with you. Interesting enough, you reacted to some pretty standard advice with an attitude. I can only imagine how you reacted to your DON.

I never once suggested that you falsify documents. However, by your tone I can imagine that you went overboard.

"I fill out another incident report, this is much more serious, as it is patient-to-patient. Luckily, she did not hit him hard enough to arouse him, but this behavior cannot be ignored. My DON again tells the supervisor NOT to call the police. Really???"

This patient swiped another patient so lightly that she didn't arouse him. You don't know why she did so. But, you do know that he was asleep and she wasn't trying to hurt him or get aggressive with him. According to you, when she punched you, it was with force, comparable to a professional boxer. I don't know what you wrote but it's not as deep as you believe it is. I think it's possible that your DON is just trying to convey this to you and he's finding it frustrating. It's an incident but it doesn't require the services of the emergency room because it's not an emergency.

If I were your DON I'd wonder if this naivete spilled over into how you interacted with the families of the patients. It's not an insult. I've been that new nurse before. You should never falsify documents and no nurse worth her/his license would encourage that. However you should also realize that writing from a position based on an overreaction is no less of a falsification. I don't know what exactly you said that caught his attention, but if you were adamant about her needing hospitalization I can see that it would have annoyed him and cause him to try to pressure you to leave.

He had to call the police based on your report of violence. She basically made light contact with a sleeping person. Not enough to injure, hurt, or even rouse him. There are several ways to report this contact and I feel like you had an axe to grind.

Your DON is no saint, however I don't believe he asked you to falsify the document based on what you said. You accused him of doing so just like you accused me and you actually have my words right in front of you.

Specializes in LTC, PACU, Psych, OB/GYN, ED.

This person is a nurse, yes. He's a BSN-RN who has been a nurse for about 8 years. Myself (and other nurses at work) suspect he's never done the charge/floor nursing work, but there's no way to know for sure. The new company officially takes over us 12/1/15, so myself & a team of the nurses/CNA's at my work are waiting for the changeover to all go up against him to the president of the company. Apparently I am not the only one receiving this treatment!

Specializes in LTC, PACU, Psych, OB/GYN, ED.

Thank you. The buyout officially goes through 12/1/15 meaning the new company is in the building. Come to find out, almost every single nurse/CNA in the building has a bone to pick with the DON. So we're all going to the president of the new company 12/1/15, and we have all detailed written statements. Power in numbers, right? Luckily, I have two per diem jobs, so if they decided to let us all go I won't be poor on the streets!

Specializes in LTC,Hospice/palliative care,acute care.

You may very well be let go,right before the holidays. Good for you,you have two per-diem jobs to fall back on but I'm betting most of the aides don't.Think twice before you lead that charge .You"ll beblack-balled in the community and end up having to drive 45 mins to an hour to your next job.And get a major question mark on your resume.

My advice to you is keep your head down,mouth shut and do your job if you really want to stay (Although I think you should be job hunting)People like the DON don't last,they always get what's coming to them but don't put yourself in the position to be collateral damage.

Here in Pa. in our LTC we have two secure units.We don't send residents to the emergency room for behavior issues,we recognize the trauma this will inflict.We work them up on the unit,tweak their meds,put them on one to one for safety if we must.When we have a resident who is truly a danger to peers and staff we have two local Geri-psych acute units we can utilize if they have a bed.You have no idea of what is involved in getting someone admitted,it's a social worker's nightmare...

You came here asking for advice and you got plenty but you don't seem willing to here it.Peace .

Specializes in Oncology, Rehab, Public Health, Med Surg.
I do not envision this situation ever improving unless, miraculously, your current DON's employment is terminated and you end up with a new manager.

Your DON will most likely generate a paper trail to pave a bulletproof mechanism to ensure your job will be history. Save yourself and find another job ASAP.

This. Years and years of experience have taught me above. Time to fly VERY low under radar and find a new home. This way you leave the possibility of returning at some point

Specializes in Complex pedi to LTC/SA & now a manager.
Thank you. The buyout officially goes through 12/1/15 meaning the new company is in the building. Come to find out, almost every single nurse/CNA in the building has a bone to pick with the DON. So we're all going to the president of the new company 12/1/15, and we have all detailed written statements. Power in numbers, right? Luckily, I have two per diem jobs, so if they decided to let us all go I won't be poor on the streets!

But the other staff just may be. You may get your walking papers on Dec 1st. Don't assume you are golden when the new parent company takes control. Those that make the most noise when a new company starts are often looked at the most intently. If your current DoN started a paper-trail questioning your skills and judgement you may walk into complain and be escorted right out the door ineligible for rehire. I've seen it happen. The new directors don't want complaints when they start from anyone.

Good luck.

All that is irrelevant during your probation period. In a right to work state you can be terminated for any reason that is not illegal (most often due to federally protective status so they can't fire you and state It's due to race, gender, age if over 40, religion, culture or sexual orientation )

You can be terminated by the DoN for the reasons already given in spite of no write ups, compliments and being liked by everyone but the DoN. He's already vocalized his concerns and is likely creating a paper trail already

You are very mistaken if you think one can't be fired for being gay. It's not a protected federal class. Only a relatively small number of states have protections.

As a DON in a SNF that specializes in psych issues, I can understand some of what your DON is asking. Sending a patient out to the ER or to a Psych facility, more often than not, ends up not being helpful. It is frustrating in morning meeting to hear all the complaints from nurses about residents that want to change their clothes 5 times an hour, or about one who is crying cause his shoes don't match his outfit. Out of the 55 residents, 52 have psych issues, and we are expected to be problem solvers. In the instance of the res/res, we would have separated them, completed the IR and placed them on 15 minute watch. And we would never get down into the face of a resident that is known to be aggressive. LTC care facilities are becoming the new psych facilities. (At least in our region). You could ask to speak to him and allow him to give you insight on what it is that he is expecting from you. As far as leading the bandwagon for his termination, new companies are not oblivious to that strategy. If you truly love your job, consider that psych nursing is very different from your typical geriatric nursing, and you may need some training. If he is truly a problem, and the new company cares, you won't need to lead the revolt. They will figure it out. Take care of your residents. You will never find ideal work conditions. And he is the DON. Maybe he is frustrated because you are not willing to listen and admit that you may need additional training. Best of luck!

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