problem with my DON, help!

Specialties Geriatric

Published

So this is my first post on here but I NEED advice from other nurses and cannot discuss with coworkers.

I am a LPN charge nurse on an inpatient behavioral unit for LTC. Most of my patients are dementia, schizoaffective, schizophrenic or bipolar. Please keep in mind, we are LTC and not "total psych" therefore we do not use restraints or administer psych meds IM/SC to combative patients.

On my unit, a patient dx "dementia with behavioral disturbances" was due her scheduled Trazodone. I approached her in a calm manner per usual, as she is known to get violent (but never with me). Upon telling her it was time for meds crouched down at her level, she proceeded to punch me 3 times (neck, shoulder, forearm). She's 90-something, but this woman was like Muhammed Ali.

Now I step away from her calmly, and she throws water on me. Again, this is part of her dx (ie: behavioral disturbances). I am not hurt, nor angry. But I do need to report her increased agitation to my supervisor, which I do. Her only PRN is Trazodone 25mg, which I had to wait to give her once she calmed down (my supervisor gave it along with her scheduled meds).

Per protocol, I filled out an incident report, contacted the psych PA, updated the family, etc etc. You nurses all know the protocol, it's fairly cut and dry. My supervisor contacted our DON, who stated NOT to call the police or send her to the ER. Strange...but I went on with my night, thinking psych would see her in the AM.

Patient was not seen by psych in the AM, as they only come to the building 3x/week (unbeknowst to me, as I work 3-11pm). On this shift, this same patient calmy walked by another patient who was dozing in his wheelchair and punched him unprovoked in his arm.

I fill out another incident report, this is much more serious, as it is patient-to-patient. Luckily, she did not hit him hard enough to arouse him, but this behavior cannot be ignored. My DON again tells the supervisor NOT to call the police. Really??? This patient was started on Divalproex 250mg PO BID the next morning by psych, FYI.

A few days later, my DON sits down to talk to me. He is condescending, asking me "why did you allow her to hit you THREE times" "why didn't you give her the PRN right away" (hello, she hit me because she didn't want her scheduled meds! Not looking to get punched a fourth time!), "Why did you let her throw water on you" and ended it with "you know, it's a shame this patient ended up on another med because you cannot handle your unit"

My DON then tried to get me to change my statement about the incident of this patient hitting another patient, stating the CNA who witnessed changed her statement to say she was just trying to get the dozing patients attention. She is a per diem CNA & doesn't have a nursing license to uphold, first of all. I clearly saw this patient hit him in anger and I refused to change my statment.

I was outraged. This patient has been a repeat offender of violent behavior on every unit in the building. She was moved to my unit a year ago for this reason. I refused to change my statement, so the DON had to call the police to file a report. Fast forward a week...

I had asked for Halloween off for a bachelorette party 8 weeks in advance. I was told the Monday before Halloween "the DON denied your day off. He said you should have found your own coverage." This information about "finding your own coverage" is NOWHERE in the employee handbook. I have tons of vacation time to use. Halloween is not considered a holiday at work. I am not upset the patient hit me, as this is unfortunately a behavior thanks to her dx. However, I am upset with how my DON treated me.

I feel as though I am being chastised for doing my job as a mandatory reporter, and now having vacation time denied that I deserve. I have NEVER asked for a day off at this job before, as I've only been there 8 months. I work a lot of OT too.

He is such a snake I am scared to report him to our central HR. I feel like he will somehow figure out a way to fire me, although I have no write ups or disciplinary actions on file.

Thoughts on how to proceed or what to do?! Help!!!

Specializes in LTC, PACU, Psych, OB/GYN, ED.
I'm mostly a lurker but I had to sign in to respond. First of all, LTC patients typically don't get sent to the ER because of behavioral issues. Your DON is upset because you are overreacting to a very common issue. The best way to handle that type of patient is to try to solve the issue yourself. Was she wet? Hungry? Tired? Did you call for a UA? Ect.

I've also worked in this setting for a long while. You cannot force your facility's hand by writing strongly worded incident reports. There are much deeper situations that warrant a strong arm approach, but this type of thing isn't one of them. Work with your management, not against them.

In this situation, I'd chart on her behaviors consistently and objectively. I would call the doctor for an order to check for a UTI with a straight cath if necessary. (Also common in these scenarios although it may take several attempts by different shifts to catch her in the right mood). Maybe blood work. And after all that, the doctor will change something around . Sometimes more meds are necessary, but many times new behaviors are a sign of something deeper.

I 100% disagree with you. LTC patients are VERY often sent to the ER, first of all. LTC is not hospice! Secondly, I did not "overreact" nurses are mandatory reporters and all the nurses I have ever worked with report violent behaviors be it patient to patient or patient to staff. Her behaviors were charted on, urine negative. I don't know that state you are in but err in CT we do things the right way. Family members can sue the facility for unreported violence.

Specializes in LTC, PACU, Psych, OB/GYN, ED.
I 100% disagree with you. LTC patients are VERY often sent to the ER, first of all. LTC is not hospice! Secondly, I did not "overreact" nurses are mandatory reporters and all the nurses I have ever worked with report violent behaviors be it patient to patient or patient to staff. Her behaviors were charted on, urine negative. I don't know that state you are in but err in CT we do things the right way. Family members can sue the facility for unreported violence.

also my report wasn't "strongly worded" not did I say that in my post. My statement was factual. He wanted me to chane it to avoid a paper trail. Since you are accusatory, stick to lurking. That's MY two cents:)

Specializes in LTC, PACU, Psych, OB/GYN, ED.
You're a little innocent maybe? If the higher up wants you gone they will find a way, trust me. Why on Earth do you want to stay in a place that asks you to 'hide' resident on resident abuse? A place where you need to report the DON to the BON? Do you really think you'll thrive there. Get out of there before you're taught a very negative, expensive, but real world lesson. Leave and get out of the line of fire is my opinion.[/quote']

I love my job because I love the patients, the proximity to home, the pay is higher than RNs make too. The one problem is the shady DNS. Hoping the new company fires him.

I'm mostly a lurker but I had to sign in to respond. First of all, LTC patients typically don't get sent to the ER because of behavioral issues. Your DON is upset because you are overreacting to a very common issue. The best way to handle that type of patient is to try to solve the issue yourself. Was she wet? Hungry? Tired? Did you call for a UA? Ect.

I've also worked in this setting for a long while. You cannot force your facility's hand by writing strongly worded incident reports. There are much deeper situations that warrant a strong arm approach, but this type of thing isn't one of them. Work with your management, not against them.

In this situation, I'd chart on her behaviors consistently and objectively. I would call the doctor for an order to check for a UTI with a straight cath if necessary. (Also common in these scenarios although it may take several attempts by different shifts to catch her in the right mood). Maybe blood work. And after all that, the doctor will change something around . Sometimes more meds are necessary, but many times new behaviors are a sign of something deeper.

No, when residents or anyone else assault staff or other residents/patients, and management tries to cover it up it is time to go hard. Unfortunately, to prevent career suicide, I think the OP has to leave and then report.

Specializes in LTC.
I love my job because I love the patients, the proximity to home, the pay is higher than RNs make too. The one problem is the shady DNS. Hoping the new company fires him.

However your one problem is a big one IMO. You will have to decide if loving the patients, proximity to home and pay are worth the stress, aggravation and risks of dealing with this manager who has the power to ruin your career.

Specializes in Case mgmt., rehab, (CRRN), LTC & psych.

I do not envision this situation ever improving unless, miraculously, your current DON's employment is terminated and you end up with a new manager.

Your DON will most likely generate a paper trail to pave a bulletproof mechanism to ensure your job will be history. Save yourself and find another job ASAP.

Specializes in LTC, PACU, Psych, OB/GYN, ED.
I do not envision this situation ever improving unless, miraculously, your current DON's employment is terminated and you end up with a new manager.

Your DON will most likely generate a paper trail to pave a bulletproof mechanism to ensure your job will be history. Save yourself and find another job ASAP.

Update from my shift tonight: DON was previosly fired from the company who bought us out. (Active 12-1-15).

I'm mostly a lurker but I had to sign in to respond. First of all, LTC patients typically don't get sent to the ER because of behavioral issues. Your DON is upset because you are overreacting to a very common issue. The best way to handle that type of patient is to try to solve the issue yourself. Was she wet? Hungry? Tired? Did you call for a UA? Ect.

I've also worked in this setting for a long while. You cannot force your facility's hand by writing strongly worded incident reports. There are much deeper situations that warrant a strong arm approach, but this type of thing isn't one of them. Work with your management, not against them.

In this situation, I'd chart on her behaviors consistently and objectively. I would call the doctor for an order to check for a UTI with a straight cath if necessary. (Also common in these scenarios although it may take several attempts by different shifts to catch her in the right mood). Maybe blood work. And after all that, the doctor will change something around . Sometimes more meds are necessary, but many times new behaviors are a sign of something deeper.

So, you, and the persons that "liked" you post are ok with lying and fraud?

To put this as gently as possible, I think you are being incredibly naive about how much influence your patients and their families have on your review. Just because they like you and have had no complaints does not mean your DON will give you a glowing review. I think his comments and actions have proved quite the opposite. You will ultimately have to decide if you can work with someone as negative as he has shown himself to be or if you would be better off looking for a different job. Best of luck to you.

Specializes in LTC, PACU, Psych, OB/GYN, ED.
So, you, and the persons that "liked" you post are ok with lying and fraud?

Thank you! I HIGHLY doubt that poster is really a nurse!

Specializes in Complex pedi to LTC/SA & now a manager.
Update from my shift tonight: DON was previosly fired from the company who bought us out. (Active 12-1-15).

Previously terminated does not mean they will terminate again. They likely knew staff and did due diligence when they made the buy out. Don't count on that

So, you, and the persons that "liked" you post are ok with lying and fraud?

I didn't like the post because of the fraud part. That part I did not agree with. However, I do question how the OP originally handled the situation. I also agreed that this is a common issue. I do see people sent to the ER, but usually we try alternative measures first and I think there were other options that could have been used. I do not agree with the DON falsifying documentation. Just because I think the DON was wrong does not necessarily mean I think the OP handled things well either.

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