I'm upset and feel very disrespected.

[KatFUTUREnurse]

So I was on the phone with a Medical Assistant clinical instructor, inquiring about the program for my younger sister. At first the clinical instructor seemed very nice and was answering all of my questions (he even explained the confusing MA schedule right down to the T).

He was very informative by redirecting and giving me different phone numbers that could also assist me in any help that I needed. I truly felt comfortable talking on the phone with this man and asking any question about the program that I had.

But when I hung up the phone after all was said and done, my sister had another question that she had forgotten to ask. So after waiting a duration of about 10 min, I called the instructor back to ask him my sister's nagging question and get some more answers, then all of the sudden the instructor blows up and starts raising his voice at me, telling me that he already gave me other phone numbers to assist me and there's no reason I should be calling him back. Then he just hung up (or slammed it felt like on my end).

I was in shocked at how angry and rude he became out of nowhere!! He was practically yelling at me!

I will be applying to a nursing program at the end of the year and I would never want to work with someone that evil and who obviously hates their job. I was basically a customer but now that's all over with, I won't give that program a cent.

[2k15NurseExtern4u, BSN, RN]

But did you die?

[klone, MSN, RN]

Why didn't your sister call herself?

[FloridaGatorRN]

Dear... Just move on... Some people are rude. Keep your chin up. ✌️😉

[Emergent, RN]

My advise is to take this as a lesson to have more respect for the time of busy people.

Yes, he blew his stack. He'd given you a lot of time, but then you got too needy. You can't suck the lifeblood out of helpful people. It sounds like it was the proverbial straw for him.

You got feedback, crudely given. But if nice people just smile and say nothing, people will never have a clue that they've overstepped boundaries.

[Miss Infermiera2b, BSN, RN]

I'm sorry, there's no question that this person could've handled this a lot better. However, it's an unfortunate reality that there will be people you meet in your career path (yes, even clinical instructors) who will not treat you with as much gentleness and respect that you'd like. Best to accept that now, before you learn it the hard way later.

[meanmaryjean, DNP, RN]

Ok, you're upset. carry on.

[ShaeMarie]

I swear to Bob I loathe the word 'customer.'

[Jensmom7, BSN, RN]

If you react like this to a random clinical instructor (and really, unless your little sister is 9 and gathering material for a "What I want to be when I grow up" assignment, why didn't SHE call? But that's another conversation), how are you going to feel when you're a nurse and a doc is unamused when you call him back three times because you didn't have all your ducks in a row and forgot to ask just one more question?

[Jules A, MSN]

Definitely a lesson learned and while I agree he didn't need to be so rude during the second call personally I wouldn't have entertained a long multiple question call from someone calling for for someone else from the start. You are not helping your sister by making calls like this for her.

Perhaps the take away is to be appreciative that he offered his time and so much information in the first phone call?

[RNsRWe, ASN, RN]

Yep, he snapped. But surely this isn't the first time someone has been rude to you on the phone, or was 'done' answering multiple questions (he did give you the numbers to call for further help)?

You will be treated disrespectfully at various points throughout nursing school, and throughout your career. You can't refuse to deal with those people simply because you didn't "feel the love", so to speak. And honestly, if you were to base your decision on what nursing school to attend because of this incident......well, it might not be in your best interest to do that. You aren't a future customer....you are a hopeful nursing student-to-be. You might just need them more than they need you

People get testy, especially when tested :)

Good luck!

[augurey]

1. Why were you calling for your sister? Your sister should have called herself. She should have written down all of her questions and made sure there was nothing else that she needed to know. It's understandable that sometimes you forget about something, but there's a time and place.

2. I'm sure he was busy. It sounds like he took a of time to answer all the questions already. I'm not saying that he should've been rude or anything, but you have no idea what was going on on his end. He could've been very busy and was trying to be helpful by answering the questions the first time, but to receive a phone call 10 minutes later, you're interrupting his day for the second time. It might be just a couple of minutes to you or your sister, but the interruption on his end could be longer as he now has to find where he left off. You have to respect his time.

Does he have an email? Perhaps future questions could be directed to his email where he can respond when he's not busy and has the time to respond. Or the questions can be directed to the other phone numbers he provided. It sounds like he was doing you a courtesy of answering the initial questions when they really should have been directed somewhere else.

Try not to take it personally.