So I was on the phone with a Medical Assistant clinical instructor, inquiring about the program for my younger sister. At first the clinical instructor seemed very nice and was answering all of my questions (he even explained the confusing MA schedule right down to the T).
He was very informative by redirecting and giving me different phone numbers that could also assist me in any help that I needed. I truly felt comfortable talking on the phone with this man and asking any question about the program that I had.
But when I hung up the phone after all was said and done, my sister had another question that she had forgotten to ask. So after waiting a duration of about 10 min, I called the instructor back to ask him my sister's nagging question and get some more answers, then all of the sudden the instructor blows up and starts raising his voice at me, telling me that he already gave me other phone numbers to assist me and there's no reason I should be calling him back. Then he just hung up (or slammed it felt like on my end).
I was in shocked at how angry and rude he became out of nowhere!! He was practically yelling at me!
I will be applying to a nursing program at the end of the year and I would never want to work with someone that evil and who obviously hates their job. I was basically a customer but now that's all over with, I won't give that program a cent.
Specializes in Tele, Interventional Pain Management, OR.
Students are NOT customers. Sorry, they're not.
A student enters into a different relationship with the educational institution than customers with a retail store, for example. Students need to follow the rules/regulations/norms of their schools; students generally need schools more than the other way around--unless it's a for-profit school desperate for that financial aid disbursement. It's annoying to read about students spending their "hard-earned" money to attend school, then complaining when they're not treated like customers i.e. with kid gloves.
That's because students have to meet minimal standards, unlike customers of a retail business. Students pay now for an investment in their future success. They must make good on that investment by meeting standards, progressing through the program, and proving competence along the way.
Getting through nursing school with "the customer is always right" mentality will be quite challenging.
In other words, get over yourself. In nursing, you have to learn empathy for others. It's not about you. The real world is terribly difficult and it doesn't need to be made more so by thoughtless people.
Sorry, but I say good riddance, we don't need more entitled people. Besides, ERRTHING that was asked was answerable with just a quick search and read on here, google, and various other sources.
Good gravy!
OP is only 18 years-old. I didn't get the impression that she was being thoughtless or entitled. I got the impression that she was just young and not savvy. Goodness knows I did some awkward things at that age due to limited life experience... oh, the eyeballs I must've rolled!
Well, anyway, if she read the responses, she's a little more savvy now.
To OP: sometimes we just have to learn the hard way... and I agree that the instructor was a jerk. People can be. Forget him.
Lol @ all the "Why didn't your sister call"... Irrelevant.
He was yelling and slammed the phone? This is rude and very unprofessional. Even when one is short on patience, it's still important to show proper business etiquette. However, some people do get frustrated with constant questioning. One thing you can do, is learn as much info on your own (READ their website) that way you are not bombarding people with trivial questions.
Yes, guys I am reading you alls posts. I don't know how to get notification when you guys post. But I called for my sister because she asked me to and I don't see nothing wrong with that, plus I am helping her pay for her MA program.
I'm no longer angry anymore because its been like 2 days. But I do understand what you all are saying about me being a little to needy with the questions but he should've never been that rude to me.
2.) Why is this in the general nursing student section when it's about an MA program?
3.) Why would you be giving the program a cent anyway when it's you were calling for your sister. Or were you calling for you?
This is all weird.
1.) Because my sister can be really shy and she kept waiting to the last minute to ask and I needed the details now.
2.) Sorry.
3.) I was putting down $400 to help my sister out. She will be turning 18 real soon (half sisters) and that was going to be my birthday present to her.
Specializes in M/S, LTC, Corrections, PDN & drug rehab.
1.) Because my sister can be really shy and she kept waiting to the last minute to ask and I needed the details now.
2.) Sorry.
3.) I was putting down $400 to help my sister out. She will be turning 18 real soon (half sisters) and that was going to be my birthday present to her.
Well if she wants to be in the medical field she needs to learn how to break out of her shell & interact with people or else how is she going to do her job?
Make sure she is motivated to do this schooling though. And doing things like making phone calls will help her to learn to navigate adult life. You can coach her at first on what to say.
I always made my shy daughter do these things. She's really become self confident as a result. This summer she took a sales job and has been very successful.
If you react like this to a random clinical instructor...
That made me laugh out loud. I learned a great deal from all of my clinical instructors, but several of them had major personality disorders! One in particular was passionate about teaching us, but also had a short temper, OCD level attention to detail, and was a conspiracy theory junkie who was very vocal about his politics, which were the opposite of mine. He was brilliant and I learned a lot, but if I saw him coming down a hallway, I'd duck into the linen closest.
You just have to shake it off and move on. Literally, forget about it in 2 seconds. Your sense of emotional comfort is of no interest to most of your colleagues and patients. I imagine a lot of posters on this board will upbraid you for your delicate nature. (People here LOVE to scold, don't they?) I assume you are young and very inexperienced.
The guy on the phone is still an asset and a valuable contact. I suggest you send him a sincere thank-you note acknowledging how generous he was with his time and information.
How does the OP know he "slammed" the phone? From her perspective, it's going to sound the same whether he slams it or gently pushes the button.
Anyway, there is "rude and disrespectful," which certainly seems an apt description of this guy, and then there is "evil," which is something altogether different from what was described here.
Describing this guy as "evil" is the very definition of hyperbole.
That said, I hope the OP's day gets better! As my BIL always says, "Don't let the poopheads get you down!" :)
When you don't get the answers you want, I guess so!!
I love the way people come to Allnurses, post a thread like this, then disappear. Did the OP expect everyone to say "Oh, you poor dear, that mean man needs to be fired because that school won't be getting YOUR tuition FOR SURE!"
School is going to be a rude awakening then if she can't talk to people.
1.) Because my sister can be really shy and she kept waiting to the last minute to ask and I needed the details now.
2.) Sorry.
3.) I was putting down $400 to help my sister out. She will be turning 18 real soon (half sisters) and that was going to be my birthday present to her.
due to limited life experience... oh, the eyeballs I must've rolled!
jena5111, ASN, RN
1 Article; 186 Posts
Students are NOT customers. Sorry, they're not.
A student enters into a different relationship with the educational institution than customers with a retail store, for example. Students need to follow the rules/regulations/norms of their schools; students generally need schools more than the other way around--unless it's a for-profit school desperate for that financial aid disbursement. It's annoying to read about students spending their "hard-earned" money to attend school, then complaining when they're not treated like customers i.e. with kid gloves.
That's because students have to meet minimal standards, unlike customers of a retail business. Students pay now for an investment in their future success. They must make good on that investment by meeting standards, progressing through the program, and proving competence along the way.
Getting through nursing school with "the customer is always right" mentality will be quite challenging.