Assisted living turned nightmare

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Need opinions please? I work in an assisted living caring for 42 patients. 6 diabetics. 5 total cares. Home health involved so also doing wound vacs. Wound care 5 days a week. 2 RCA for 42 residents. All admissions. All patient hospital transfers. Nurses are responsible for 11 direct care patients, including all medical records for all 11 patients ie: chart thinning, all health assessments, all physician orders. All weights and vitals. Now are DON has informed that he cannot do his job and also complete insurance authorizations, so another tasks is added to nurses. I have been a nurse 22 years so I am no means short on time management, prioritizing. Also, just to add to the chaos. Our Executive director has zero medical background and also feels that we must cater to every whim of residents and their families. We are to drop all our tasks if a patient's family wants 20 min or 1 hour of our time. Total counter productive. So now to the issue. Med pass starts immediate after report takes from 3pm to 6 pm to complete.( every nurse that works these carts that is the timeline.) 6 to 7 pm is sending meds back or catch up because we had to drop what we are doing to cater to every need of families no matter how inconsequential. 7pm to 9:30 pm is second med pass. 9:30 to 10 pm is wound care sometimes longer 10:15pm. Oncoming replacement nurse comes in @ 10:30 pm. So now when do I chart? Take off orders. Complete daily medical records duties. And now they want us to take over insurance authorizations. My DON has pretty much outright stated. There will be a lot of punching out @ shift end and staying 3 to 4 hours over each day we work to complete all administrative duties. No staff backup plan in building for call offs. Vacations etc... Just enough nurses RCA's to cover each shift. No prn pool. No agency. I was told I cannot cut my hours to 32 because there is no one to replace me. But DON just let day shift nurse cut her hours to 32. Oh yes, I almost forgot, as you can see no lunch breaks for any nurse. But we must write down we took 30 minutes. If I write no lunch I am disciplined. This is absolute humanly impossible to complete in 8 hours. Everything administrative is months behind etc.... and all that keeps happening are write ups and revolving door of nurses because our Exec director cannot see that expecting your nurses to care for 42 residents and approx. 4 hours of administrative duties daily is not possible to complete in 8 hours period. Oh and also we are not allowed to inform families of severe shortage of staff. If there is one RCA for 42. Same workload expected as if there were 4 RCA's. I forgot to mention, there is absolutely not even 5 minutes allotted for falls, which on average there are 3 to 4 a night due to severe understaffing. We have to take our walkies in to bathroom and must answer even if we are indisposed in the bathroom. You must get up from lunch for every call. We are not allowed to refuse any call to eat.

Specializes in Dialysis.
This level of care is skilled nursing, not assisted living. Isn't it illegal to accept (and ostensibly provide care) for residents (NOT patients) who are beyond the facilities licensure?

When I saw that there were total cares in the facility, that is not assisted living. Alert your BoN

Specializes in Case Manager/Administrator.

As a LHNA I remember when Assisted Living Facilities (ALF) started...they would not take people in wheel chairs and only people who wore depends and changed themselves. Heck If I remember correctly if you needed some type of infusions (IVIG) they would not take you even though a home health nurse would come in to do this...

Now we have arrived at very gray areas of ALF and Skilled Nursing Facilities (SNF) ...where does one end and one begin (I am speaking about patient acuity).

I have been responsible for a continuum of cares from apartments to SNF all in one area and I hated the ALF aspect because of the gray areas. When do you determine to send your loved one form ALF to SNF? Usually it is when they are falling all the time or wander away. They truly long ago been admitted to a SNF.

It sounds like this place is barely alive with operational budgets and of course the nursing area is the one that has got to go after all it is the biggest expenditure. If it is true what you are going through I would not quit but I would refuse to work after I am signed out and then they would terminate me. I would then be eligible for Unemployment and fight tooth and nail for everything I get. I would also have my journal records with dates and time and hire an attorney for reimbursement for the hours I worked. If you can afford this route it is the best one to go. Most people just quit when they have a new job.

If you do not do this and just quit then what this place will do is hire the next nurse, next NA-C and eventually they will get OSHA involved and more than likely shut their doors. They will have a bad reputation and government reimbursement will not happen.

Wall of text

1. Paragraphs are your friend ;-)

2. Call the state labor board and nursing board and report them for all of the violations. Then quit. I mean unless you are in some type of license monitoring program and unable to get a job elsewhere, why would you stay there?

Specializes in Med/Surg/Infection Control/Geriatrics.
This is not legal. Time to put in your notice, immediately.

I agree. But take it a step further. Report it to the state labor boards and your state BON.

Even though getting a lunch break is a luxury for all nurses, if you are writing that you've taken your 30 minute break and you in fact have not, that is false documentation on your time card. Institutions have had to pay major fines and back pay when the powers that be find out about these unfair practices. You said If you write no lunch you are disciplined, what does this discipline entail? Is it just being called into the office having to listen to their BS? I'm sure the labor board would be interested in finding out that they are making their employees make false statements about getting a break when they are not. If you're not prepared to stand your ground against their poor institutional practices, it may be time to move on to greener pastures, there are plenty of jobs for RNs that are actually enjoyable. You'll eventually find the right fit.

Specializes in Critical Care.

I agree with the others you should turn them into the dept of labor for unpaid work. Keep a record of all these time you have worked off the clock so you can get backpay once this is settled. I'm shocked that the manager had the gall to tell you to clock out and expected you to work 3-4 hours off the clock. Too bad you didn't get a recording of this, maybe you can approach them and get it on record with your cell phone if they are stupid enough to repeat it. But you have to keep records of your unpaid time for reimbursement by the dept of labor

Of course, I wouldn't stay under those conditions. I would look for a new job ASAP. I like the elderly but don't work in long term care because I know the nurses and aides are totally overworked. Hospital nursing is stressful from the increased acuity but there is a limit to how many patients they can give us.

You need to leave. I understand you shared a lot of examples of wrong things so that we could understand the situation, but the fact is, there are only two things that matter: Patients are not being given safe care, and workers are expected to work for free.

Leave. End of story.

Leaving is not the end of the story. You need to report to the authorities all of the illegal stuff that is going on there.

Medicare, Medicaid about the work load.

How do you do insurance verifications at night? What is involved in this process?

Department of Labor about the not getting lunch and clocking out but staying to work late. You must know that is called slavery and is illegal, right? You are an hourly employee, right? Not salaried? If salaried, you might be stuck.

You already know that this ridiculous and illegal baloney will go on only as long as you let it.

I thought Assisted Living meant someone needs help to button their buttons or some other really small task, and that receiving that help allows the person to remain largely self-dependent. I had no idea that AL could mean total care.

You do have to be really nice to the families and residents. There's no "out" on that. But can't you sort of keep moving while talking to these folks? It is completely unrealistic to have to stop everything except for maybe a few moments.

Half way through your original post, I quit reading. Give them your notice, and walk out the door.

I worked at one facility for five years and was terminated for not being able to meet job responsibilities. I read the writing on the wall and had another higher paying administrative position lined up.

In the meantime, I applied for unemployment benefits and won the case. The adjudicator said that I couldn't just be fired outright for not meeting job responsibilities. My employer needed to go through a process of working with me.

So, I enjoyed seven weeks off, a pretty good severance package and unemployment benefits before starting my next position.

Now this seems like the way to go.

Be honest. Please. Just Be honest. You may be disciplined but I don't believe you will lose your license.

nightmare indeed

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