"You've got 4 days to improve or else..." ... advice?

Specialties Emergency

Published

Hey everyone, first and foremost I've been a lurker here for a while and decided to finally join and post. I'm a new RN/new grad (May 2011), and finally landed my first job in December 2011, in the ER. It's been rough, not gonna lie... if i may explain briefly and get your advice from you wonderfully experienced nurses out there.

New ER RNs/new grads are given a 20-week orientation at the hospital I was hired at. We started off for 3.5 weeks on a med/surg floor and started in the ER in January 2012. We're in week 14, but I've had some issues arise that I've hit a brick wall at and almost feel targeted and compared to other orientees, some with some nursing experience, some without.

For the past few shifts my preceptor has been letting me go off on my own for the most part and letting me manage 4-5 (out of a 5 pt assignment area) pt's on my own based on acuity. Our area has mainly level 3-5 pts, while more critical are on the other side of the hallway. I haven't had any real criticism from her other than if the day was good or bad, and that I have been making significant improvements, and don't be afraid to get into the room with a critical patient. She was pulled into a code in a different area and left me to manage our assignment on my own which she said I did pretty well at.

Now, I'll be the first to admit I've had my fair share of mistakes over the last 8 weeks I've been down there (first med error that was caught in time before administration, screwing up telephone orders from a Doctor and getting yelled at by the ICU nurse for it) and some others, but nothing directly harming to a patient. I learned from my mistakes and know they won't happen again. But that's not the reason for this thread and my long rant (i apologize, thanks for reading this far!)

The other day I was brought into the Education Director's office (a woman whom i had never met) with my clinical coordinator. The conversation I was lead to believe we were having (as told to me by my clinical coordinator, it was a "3/4 the way there check-in") turned out to be waaaay different. They told me I'm behind where I should be at this point (I should be managing 5-6 stable pts they say, when the max number I've had to work with was 5 this far). they also said there have "issues" and that in 6 weeks when I come off orientation they're "afraid I won't be safe," and that apparently my perception of how well I'm doing is wrong. They say that I'm "struggling" according to my preceptor and that I'm "scattered" with the pt care needs, without specific situations other than the med error and botching the orders, and a pretty nasty write up from the nurse I was working with one day (my preceptor was out sick) because her and I butted heads for a better part of the day- where she twisted what I said and instead of talking to me about the day wrote a very demeaning, rather nasty review of the day.

The Nursing Director of the ER pretty much bashed me as well, saying she "always sees me behind the desk" and that I haven't made any improvements since we last spoke 3 weeks ago. When I spoke to my preceptor later (in tears nonetheless) some of the things i told her they said she stated she denied, saying there are things we do need to work on but that I'm improving each week. She told them (in the meeting we had with the ER Nursing Director) the skill is there, just time management and priority is what we need to work on.

The ER I work at is rated one of the best in the country, 97% pt satisfaction, but unfortunately is more concerned with the numbers than the staff. The nurses are understaffed, sometimes we don't have any techs. Some of the people I work with, while they are good nurses, some can be very demeaning and down-putting, even some of the Doctors. They've had 16... that's right... 16 RN resignations over the past year because of they way they treat their staff, and a high turnover rate for new nurses who get their year and get out of there.

So, the whole reason for my rather long thread... they're giving me 4 work days to improve or they're moving me off the floor IF there's a job opening someplace else in the hospital, and if not they're not letting me finish the 6 weeks or give me an extension.

My response: challenge accepted.

So i guess the whole idea of this is... any advice for fine-tuning priority and time management the next four days? I love being in the ER, I love emergency medicine (I've

been an EMT for 6+ years), but I feel like I'm being targeted without a true reason behind it other than I'm "not where I should be" and minor errors that everyone I believe makes and can make. A fellow orientee who has nursing experience, and worked as a tech for 4 years is being pushed to come off orientation early because they had two more nurses resign, while they're telling me I'm behind.

Advice? A shoulder to lean on? Am I wrong to look at it this way? I'm up for hearing anything you wonderful people have to offer. Thanks in advance.

~new but hopefully not entirely hopeless.

loved mrvlgov's idea about the list. i would also ask your preceptor to be more assertive about advocating for you (if she sees you improving). ask for validation at the end of the first day. "what did i do better? what can i do better tomorrow?" in your initial description it sounded as if no one had heard from her. i could be wrong, though, and totally agree with esme and amanda about the put-the-emt-attitude-behind-you.:twocents:

Specializes in Critical Care, ED, Cath lab, CTPAC,Trauma.
I can't get the "quote" function to work for some reason, so I've copied and pasted below:

I disagree with the lines 2-4 ("Once there is blood in the water, the sharks start circling. This is a common management error. Once they hear a whiff of a problem they start digging and scratching until they find more dirt to justify their doubts."), and I'll tell you why -- When we (I am a supervisor) are notified or become aware of a new employee who is struggling, it is our responsibility to determine what improvements are needed and provide feedback to foster growth. Our ultimate goal is to help each employee excel in their position; not just because we care (we do!), but also because it’s VERY expensive to train new staff and we want to avoid having to train yet another person.

This isn’t “digging and scratching” to “find more dirt”, but rather, an attempt to evaluate where improvements are needed so pertinent and appropriate feedback can be given. The probationary period (sounds like yours is 20 weeks) is the time when we determine whether or not you will be a good fit and live up to the expectations we have for you. If you received any written documentation during the meeting you had, it’s probably called a “Trial Period Memo” (or at least that’s what it’s called in the facility in which I work). This means that they have outlined where you need improvement and they expect you to make immediate and sustained improvements (which is likely why they provided you with a deadline of 4 working days).

I understand that your med error was caught prior to administration and another nurse caught the error(s) in the telephone orders you took, but what if these errors hadn’t been caught? From a liability standpoint, your employer may be concerned that these errors won’t be caught once you’re off orientation, which could cause patient harm. I do agree with nurse2033 in that it’s important to maintain a positive attitude, work hard on making the improvements they’re requesting, and work closely with your preceptor/request feedback often. Other very important qualities would be making yourself very approachable and open to feedback, and avoid “butting heads” (as you called it) with the other staff. Not only are you evaluated based on your patient care and nursing skills, but also on your teamwork and attitude, which is why approachability and being a team player are so important.

Your comment “challenge accepted” indicates that you’re going into this defensively with your boxing gloves on – your co-workers/preceptor and management will be watching your attitude and comments closely, so avoid being defensive and/or making snide remarks about having been talked to about your performance. Esme12 also gave fantastic advice by saying “forget you were ever an EMT” – others may view you mentioning this as you thinking you “know it all”. Not only can this be annoying to hear over and over again, but it can also be cause for concern that you won’t ask questions as needed, which is a safety concern. I hope you find this advice and insight helpful. You’ve received great advice in the other posts above, as well. I wish you all the best, and I hope things work out for you. Good luck!

Now I can read it....;)

Specializes in A myriad of specialties.

I'm sending you lots of hugs, CherryLifeSaver. Although I do not work in ER, it seems unkind to me that 4 days is being given to you as an ultimatum. I did not see in your post any list of specific tasks on which you need to improve. Were you given specifics? It only seems FAIR that you be given specifics...otherwise, you're being set up to fail in my opinion....and that would make them crazy, given all the money they've invested in your training thus far...so if you haven't done so already, get details on what exactly is needed improvement on. I wish you the best of luck.

Specializes in ICU.

I cannot imagine having 20 weeks for orientation! The most I ever got was 5 days!

The most I ever got was NONE! I was promised 3. Then, due to staffing issues it went down to 2. Then, the day before I started, newly qualified at the time, I got a phone call to the effect of 'I hope you are OK as you are on your own tomorrow!' A baptism of fire but I survived!:eek:

I cannot imagine having 20 weeks for orientation! The most I ever got was 5 days!

and, you accepted the position? Holy cows, and aunt susan

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.

i'm a bit concerned about the portion of the original post where the poster admitted to "butting heads all day" with an alternate preceptor. as a new grad, you have no business butting heads with any preceptor. you simply do things the way they want it done. if the way you're used to doing it isn't the way they want it done, you do it their way anyway. you're there to learn, and you just might learn something from the alternate preceptor that makes more sense than the way your main preceptor wants it done.

i have to admit, i'd have real concerns about an orientee who "butted heads" with me all day . . . i'd write a thorough summary of the day including what procedures we did, didn't do and any concerns i have about the orientee. i'd also comment on anything i thought the orientee did well. an orientee who butts heads with a preceptor -- any preceptor -- all day may not fit into our unit culture, and i'd be sure to document that and pass it on to the head of our orientation committee.

Specializes in ED.

I don't believe new grads belong in any speciality. It may be an unpopular belief, but that is how I feel. It takes at least a year to learn how to be a nurse after graduation. Nursing school teaches only the basics, life teaches you the more valuable lessons, such as critical thinking, prioritization and time management. It is difficult to learn how to be a nurse and learn a speciality at the same time. I think a year or two on a med/surg floor is a great way to learn these skills. Once you have learned how to be a nurse, then move on to the ED or whatever speciality you choose. I say all this with experience. Following graduation, I went to L&D. I had a hard time learning both how to be a nurse, and all the nuances of L&D. I then moved to a med/surg floor and honed my skills in prioritization, time management and critical thinking. I am now in the ED after 16 years of other experience and I love every minute of it. But it still took me some time to learn the ways of the ED. After 2 years there, I can honestly say I finally got the hang of it, but still have much to learn. So my advice, is go work med/surg for awhile, then come back down.

So, I want to know what happened. Is everything alright?

Specializes in Emergency.
I don't believe new grads belong in any speciality. It may be an unpopular belief, but that is how I feel. It takes at least a year to learn how to be a nurse after graduation. Nursing school teaches only the basics, life teaches you the more valuable lessons, such as critical thinking, prioritization and time management. It is difficult to learn how to be a nurse and learn a speciality at the same time. I think a year or two on a med/surg floor is a great way to learn these skills. Once you have learned how to be a nurse, then move on to the ED or whatever speciality you choose. I say all this with experience. Following graduation, I went to L&D. I had a hard time learning both how to be a nurse, and all the nuances of L&D. I then moved to a med/surg floor and honed my skills in prioritization, time management and critical thinking. I am now in the ED after 16 years of other experience and I love every minute of it. But it still took me some time to learn the ways of the ED. After 2 years there, I can honestly say I finally got the hang of it, but still have much to learn. So my advice, is go work med/surg for awhile, then come back down.

At last check Med/Surg is now being considered a specialty so where is one to go.

That said 20 wks is an awful long orientation. Most jobs only have 90 probationary periods, were you or the employer can say you didnt work out and thats it.

I think you were behind from the start, time on the floor first, really now I just have to undo anything bad you just picked up. Makes the first weeks basically cancel each other out. To me I see flashing lights and bells going off when they are more concerned about a survey score than staff bullying and turnover. Sounds like a place I dont want to work.

So I want to know what happened. Is everything alright?[/quote']

Hi and hello to everyone else...

first off thank you all for the advice, I do apologize for not getting here sooner, it's been crazy!

I had finally had enough of constantly being pressured, watched, talked about behind my back and lied to. (my preceptor told me one day was great then wrote an awful review instead of telling me how she really felt, among other oddities.) I'm still waiting on when I'll be starting (last day of work was last wed), but let's just say I'm getting anxious to know when. My contact in HR hasn't called be back since monday, but I've been leaving messages wanting to follow up.

I decided (rather, was indirectly told) to switch out of the ER and onto a different floor, the Progressive Care Unit as it's called. I've heard from a few nurses in the ER that a lot of their people who switched out love it, and have heard good things about it. I'm scared, nervous and happy at the same time. My biggest fear is being judged based on past performance, but I'm hoping they can see fit to give me a chance.

again, thanks everyone for your support on the matter. I fear some of you may have misinterpreted what I had typed in my first post, but the past is the past, and what's important is the future.

I'll update accordingly, thanks everyone :)

Specializes in ER.
Hi and hello to everyone else...

first off thank you all for the advice, I do apologize for not getting here sooner, it's been crazy!

I had finally had enough of constantly being pressured, watched, talked about behind my back and lied to. (my preceptor told me one day was great then wrote an awful review instead of telling me how she really felt, among other oddities.) I'm still waiting on when I'll be starting (last day of work was last wed), but let's just say I'm getting anxious to know when. My contact in HR hasn't called be back since monday, but I've been leaving messages wanting to follow up.

I decided (rather, was indirectly told) to switch out of the ER and onto a different floor, the Progressive Care Unit as it's called. I've heard from a few nurses in the ER that a lot of their people who switched out love it, and have heard good things about it. I'm scared, nervous and happy at the same time. My biggest fear is being judged based on past performance, but I'm hoping they can see fit to give me a chance.

again, thanks everyone for your support on the matter. I fear some of you may have misinterpreted what I had typed in my first post, but the past is the past, and what's important is the future.

I'll update accordingly, thanks everyone :)

Good luck to you. ER is not for everyone, and personalities can be in the mix, especially with majority being women. Wherever you go, you have to learn to hold back and listen, even if you may not agree. You have to learn to eat some CROW for a while being the new person, even if you have experience and move somewhere new, you still are raked over the coals. It eventually gets better and you learn to roll with it. You may love or hate where you are moving to, your PCU, but just know that you need to love the JOB and work TOGETHER, not make friends or enemies. Be polite, be a great teamplayer, do your job and communicate and it'll all work out.

Again, good luck.

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