I cant stand the attitude of many nurses

[Lostsoull]

Right so i work at hospital as a receptionist

I had fixed places and also replaced people on different ward/clinics

i find some can be really cold (lack of friendlienes)Maybe they are unhappy about their carrer and just do it for the money??maybe they need more customer care courses?also many are in groups most will just ignore you and just talk to each other.I also have a feeling that those who replace ppl on sick and on vacation leave are badly mistreated NOT BY ALL PLACES but by the majority ,something which i swear i wont ever do in my life.

I had quit one clinic due to mean Nursing officer and coworkers made life hell.

I even see cases where patients shall be on constant watch and they go on break and no one is replacing them and if a relative gets mad which is reasonable they will all gang up on the relative and will call them stuff and justify their wrong doing

is this normal?? I admit that in the beginning i didnt have much experience but who does when he/she start a new job??That was intense the bullying and i sometimes used to cry. But ofc by time you realise how unfair it was and how many can try to put a lot of pressure on the receptionist unit clerks who can be underrated and seen as inferior.

sorry about my english as its not my first language

[Snatchedwig, BSN, CNA, LPN, RN]

Sweetheart you most likely work at a crappy company. Not every work environment is like that

[Lostsoull]

2 minutes ago, Snatchedwig said:

Sweetheart you most likely work at a crappy company. Not every work environment is like that

thats very true

i learned to avoid those clinics with rude stuff ?

[makingstrides]

You can help solve this issue by becoming a nurse and exemplifying what you consider to be excellent “ customer care”.

I have a feeling this is the •real• issue here , but I won’t open up that can of worms.

[2ndGenofNurses]

Unfortunately I don't think it's uncommon what you went through. It's a dirty little secret about the nursing field. Before I became a nurse myself, I first worked as a unit clerk. I wasn't treated horribly by them only because they needed me. The smart ones soon realized that I got things done, so they would try to be nice to get their work done by me first. Then I worked as a CNA along side nurses. I quickly found in one particular hospital I worked in they were extremely cut throat. It was a volatile atmosphere for workers & patients alike. When I finally decided to quit because of extreme abuse I went through, I made a formal complaint to supervision. Mind you, they weren't great either. I was told point blank by them that they were waiting for someone to come forward finally & make a complaint so they could do something about it, but that nobody in the past was willing to step up for fear of retaliation. I get it. When I left I then worked at another hospital where the environment was very different. More like family. It wasn't perfect, but a million times better than my prior job. Now that I'm a nurse, I always keep it all in mind. I try extra hard in my work to help out others & just be a decent, nice person. Treat others as you would want to be treated as they say. It's a simple concept.

[Guest219794]

No. Its not normal.

I am nurse. I treat people well. My co-workers treat people well.

I hope you can find a better place to work.

[brandy1017, ASN, RN]

As a nurse I'm usually busy and in serious work mode. I'm a shy person by nature and don't automatically come up and talk to new people, but over the years I've become a little more friendly and say hi to everyone, how are you doing.

What I discovered if you want to fit in and have friends, you have to make the effort. Try being more outgoing, saying hello, how are you doing, is there anything I can do for you. It is the new person that is friendly and outgoing that catches my eye and I start finding myself gravitating toward them and being more open and talkative myself.

You may find as you are more outgoing and sociable toward the staff and visitors on the other units, everyone will be happy! My favorite HUCs have this warm outgoing personality that is welcoming to everyone from staff to patients and families. You can tell they are happy and they bring joy to everyone they meet. I say this as someone who lacks that special quality myself, but does at least remember to say hi to everyone and make a little small talk when able.

[Lunah, MSN, RN]

I go to work to work, not to socialize. If I make friends with coworkers, that is great, but it is not my focus. Some places have established cliques and I don't care enough to force my way in.

[JBMmom, MSN, NP]

7 minutes ago, Pixie.RN said:

I go to work to work, not to socialize. If I make friends with coworkers, that is great, but it is not my focus. Some places have established cliques and I don't care enough to force my way in.

I fall into this same scenario. I try to treat everyone professionally and courteously, but my main focus is the care of my patients. Lostsoull, there is no reason that anyone, nurse or otherwise, should treat coworkers with disrespect, but there is a difference between disrespect and professional distance. I hope that you can find a work environment that is a better place. Good luck.

[Naturally Brilliant, BSN, RN]

We nurses are often on "the front lines" of patient care, which can mean that when patients and their family members gripe about one of a billion different things (the majority of which we never had any control with to begin with), they take it out on us.

And then we can often have issues being understaffed, or with unresponsive management or administrators. And we can feel overwhelmed by a seemingly new process that we have to implement with next-to-no training. And we can have insubordinate or lazy techs, whose failure to do their jobs end up reflecting on us since we are the licensed people caring for those patients that they failed to get vital signs on because they were having too much fun chatting away with each other. And then we can have co-workers that are flat-out unhelpful and aren't always the team players we need for them to be to get through our tasks. And then we can put 110% effort day-in, day-out, and do hundreds of myriad tasks in a given shift, only to get a nastygram email from a manager or supervisor the next day over the most insignificant thing. And then we're asked to give retail-style customer service to an industry that is based on a contradictory non-retail message (i.e., sometimes in order to get better, you have to put up with some discomfort to get back to health).

Do you get it yet? We are not always nice when not-so-nice circumstances impose themselves on our work.

[Forest2]

Stressed out nurses usually aren't the nicest people to be around. I know when I am just trying to survive a shift, I am not especially pleasant. I'm not mean or disrespectful, but I'm not running around with a smile on my face. I am trying not to make excuses however nurses have grave responsibilities and are pushed to their limits in many instances. That is just a fact.

If nurses are being mean and disrespectful then that is not a place I would want to work. Best to move on from there. Good luck.

[Rose_Queen, BSN, MSN, RN]

@Lostsoull, is this the same place you talk about in this thread?

If not, and you are experiencing the same things at a new place, it may be time to take a look at what you bring to the table. Are you expecting poor attitudes from others? If so, you are more likely to find it even when it doesn't exist. Are you bringing your own biases from past experience to the table? If so, you need to let go of the past experience and bring a fresh slate. Remember, everywhere you go, there you are.