Right so i work at hospital as a receptionist
I had fixed places and also replaced people on different ward/clinics
i find some can be really cold (lack of friendlienes)Maybe they are unhappy about their carrer and just do it for the money??maybe they need more customer care courses?also many are in groups most will just ignore you and just talk to each other.I also have a feeling that those who replace ppl on sick and on vacation leave are badly mistreated NOT BY ALL PLACES but by the majority ,something which i swear i wont ever do in my life.
I had quit one clinic due to mean Nursing officer and coworkers made life hell.
I even see cases where patients shall be on constant watch and they go on break and no one is replacing them and if a relative gets mad which is reasonable they will all gang up on the relative and will call them stuff and justify their wrong doing
is this normal?? I admit that in the beginning i didnt have much experience but who does when he/she start a new job??That was intense the bullying and i sometimes used to cry. But ofc by time you realise how unfair it was and how many can try to put a lot of pressure on the receptionist unit clerks who can be underrated and seen as inferior.
sorry about my english as its not my first language