How Do you Deal With. . .

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Hello fellow school nurses!

Came across a really difficult day today.

Was wondering, how do you all deal with rude or difficult staff?

Haven't been a school nurse very long. Just looking for some insight.

Hope to hear from you soon!

Thanks!

Specializes in Nicu, Currently School Nursing.

You guys are amazing!

Have I ever mentioned how much I love this board!

I store my diabetic snacks and a couple bottles of water for me each day that I drink (plus my own lunch) in my tiny dorm size fridge. I can't tell you how many times a staff member has just randomly opened my fridge and said "I didn't know we had water!" WE don't! (And no I don't share.) Please bring your own water, pain reliever, and maxi pads. You're an adult so please act like one!

I kill them with kindness as well. Example from the school I was at at the beginning of the year:

Instructional Assistant did the drink run for the day, she walks by my office with the drinks...

Me: (Loud enough to hear) Thank You!!

IA:

Me: *Ok, maybe she didn't hear me...*

IA walks back by not looking my way.

Me: *SCREAMS* THANK YOU!!

She still didn't acknowledge me. And that is why I am so thankful to be back "home" to a school that appreciates me.

Of course if it is something that you feel is becoming an issue, or hostile, confront them in a kind way. "Hey, so I know things might be kind of different this year but I just wanted to see if there were any issues you wanted to talk with me about?"

A lot of times the staff doesn't realize what we actually do. The kid that they sent down twice that still doesn't have a fever, I've already called home and parents agree he is fine to stay. But all they see is me repeatedly sending the kid back. That or the kid tells them one thing and me another.

She just is angry and miserable and was raised by an old cougar in the canebreak and has no social skills and terrible self-esteem. She is jealous of you. Pray for her and otherwise ignore her.

Just say no to the fridge.

In general, if someone is being rude or using an unprofessional attitude, I will either ignore it (if I don't have to interact with them frequently) or (If I do have to interact with them frequently) I'll say something along the lines of "I feel like you are annoyed/aggravated/upset with me right now. I don't want to have an argument. I will speak with respect to you and I hope that I can expect the same."

I will add that I have said the bolded to patients/students who were being disrespectful as well. It lays the groundwork for better communication

Maybe it's just me, but situation like, letting people (admin) into the nurse's office so that they can't put their lunch in my fridge, when I'm not there. And then as I am walking in, they hope you don't mind. :down:

Get a lock put on the fridge, after all you need to protect the children's medications.

Specializes in Cardiology, School Nursing, General.

I kinda like the whole biohazard sticker idea. xD

No joke, I have three refrigerators in this office. Two for staff (one large, one small) and one for me (small). I have a sign on my fridge that says "nurse use only." At my other school it's directly behind my desk so no even bothers or I'd kick them in the shins. You could go the "nurse use only" sign route or the biohazard sticker which is a fab idea.

I have a PE teacher who says I'm not a "real" nurse. He's been rude ever since I told him some health information is on a need to know basis and I would not disclose what the "see nurse" health alert dx was for his student. I told him the student was cleared for PE and that's all he needed to know. "See nurse" = mental health dx

Specializes in school/military/OR/home health.

I have a PE teacher who says I'm not a "real" nurse. He's been rude ever since I told him some health information is on a need to know basis and I would not disclose what the "see nurse" health alert dx was for his student. I told him the student was cleared for PE and that's all he needed to know. "See nurse" = mental health dx

Tell him he is not a "real teacher" since he teaches PE.

I don't really feel that way about PE teachers but omg--what is a "real nurse" to him? A nurse who divulges student's private health information just to satisfy his need for juicy gossip? What a summer's eve.

Specializes in School Nurse.
Specializes in School Nursing.

I am usually the first go to person at school, but recently Ive noticed the LVN who teaches CNA classes has been up front more often. I don't mind if she's helping, but today she asked me for Sterile water to flush out a staff members finger. I gave it to her, but I was a little upset that she would come into my Health Office and ask for my supplies to use on a co-worker. Kinda mad to that I wasn't asked to fix my co-workers finger...:bag:

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