Get through it without laughing - dare ya

psu_213, BSN, RN · Apr 25, 2011

About the only thing I found amusing (I don't think I'd go as far as to say 'funny') is when he says something to the effect of "Maybe it takes an hour to get a chest Xray in your ED." If it took an hour for our ED to get chest xrays the you-know-what would hit the fan for us....

Plus I did smile at the "know how much you care" comment.

tvccrn, ASN, RN · Apr 25, 2011

Ok, I have to keep this for viewing at home later.

nuangel1, BSN, RN · Apr 25, 2011

i did not find it funny .i don't think he is funny just very unrealistic and silly.

forwardd · Apr 25, 2011

I had to give a little chuckle at the end, a smile goes a long way.

Altra, BSN, RN · Apr 26, 2011

If this were an SNL skit, it would be freaking hilarious.

Unfortunately it's not.

Schumacher Group, http://schumachergroup.com/, is a large consulting firm which sells this BS to hospitals and ED management. Yep ... for sizable fees, they will come in and "design solutions" to fix your ED. They really mean what this guy says in the video -- the actual practice of emergency medicine is waaayy secondary to patient/family/visitor perception of their experience.

I've worked in such a hospital. Not one thing funny about it, trust me.

Now -- if we take this guy and put him in triage in my current hospital on a hot summer Saturday night, or the Monday morning after a holiday -- then, I'll laugh with ya. I'll even buy the popcorn. :smokin:

brookelt · Apr 26, 2011

lol if only what he were saying were true

whykiki0103 · Apr 26, 2011

I think you need to be an ER nurse to find humor in this clip. :)

Maybe we do need to slow down, make eye contact and let the patient know that we care about ingrown hair at 4am while the guy next to him is coding.

netglow, ASN, RN · Apr 26, 2011

Oh, sorry greenfiremajick :hug: it wasn't you going down that "never ending road" it was someone else.

That video is representative of how this whole service crap has got way out of hand. This guy is fly'in right up the you know what end of administration everywhere, he is just the kind of fool they love. There is such a disconnect between that load of BS he is selling and just about every aspect of healthcare delivery it is just ridiculous. Funny to the point of tears -- then tears from the humiliation.

hiddencatRN, BSN, RN · Apr 26, 2011

I think you need to be an ER nurse to find humor in this clip. :)
Maybe we do need to slow down, make eye contact and let the patient know that we care about ingrown hair at 4am while the guy next to him is coding.

I'm an ER nurse and didn't find it especially funny. But I was also raised with "kill them with kindness" and "you catch more flies with honey" so don't really see a huge issue with doing a little pillow fluffing as time permits.

Knoodsen · Apr 28, 2011

It's funny. Also an infuriating reminder of where we are as a culture.

allnurses Guide · Apr 28, 2011

You have to have a certain sensitivity now don't you lefalin.
"They don't really care what you know, until they know you care" -that really got me.

Yes. That was it.

The guy is so earnest yet he's unintentionally funny... it's unintentional so it it's funny...

It's a mix of over-earnestness, exaggerated facial expressions and his weenie voice...

Ok. That's what I think.

Larry77, RN · Apr 29, 2011

Not too long ago we had to go to an ALL DAY training to learn what he said in 2 minutes!

I understand that we ED nurses are not very good at touchy feely care but a little communication does go a LONG way. If I could get all my nurses to just tell their patients what is coming next and how long before they can expect it, I would be dealing with far fewer complaints and walkouts.