welcome to the hilton...please dont forget to tip your waitress - page 23

i have no idea where the er is getting these people from but i wish theyd send them back...lol they are sick..yes...but for goodness sakes! i cant raise the head of my bed (i can however use... Read More

  1. by   Cherybaby
    Fran...*LMAO* YES...exactly like that!!! *snorts*

    Here's another one that I ran into today...this one was a REAL winner!

    I get a mother on the phone. Her precious baby boy (mind you, "baby" is 23 years old and quite capable of using the phone...*L*) had surgery on his hand (tendon laceration) on 10/21. The doctor told him his ONLY restriction was that he cannot drive, so long as he is on Percoset. So, we write him a note...patient cannot drive so long as he is on narcotics for pain post surgically.

    Mom calls me today and says...I need a note for my sons college, stating why he hasn't gone to school. I asked her...well, why hasn't he gone to school? She said, because he cannot drive on narcotics. I asked (tactfully) wasn't there someone available to give him a ride? She said (nastily) NO. She also wanted me "backdate" the note to BEFORE the 21st (pre-surgical) for the days he was having pain. I told her I could not do that because we have no documentation of him being seen prior to the 21st. She said (and I quote here)

    "Well, you KNOW he cut his arm open on the 19th!!! You KNOW we went to the emergency room...you KNOW he had his arm casted there until we came to the surgery. Don't you also KNOW he would have pain???"

    (Yeah lady...he has pain. YOU, as a mom) :angryfire

    Yes ma'am, I understand all of that, however, perhaps it would be better to get that particular note from the ER. I will be happy to write you a note for your son for the 21st forward that he could not drive to school.

    Mom is now pissed...and puts dad on the phone (like it really matters to me whose angry voice I hear...the answer is still NO! *L*) I explain the same thing to dad, but did at least acquiesce to putting "Patient was having post surgical pain and could not attend classes". I ask dad...is that agreeable to you? He states, yes it is...and when can we pick up the note?

    I told him...I will write it now...you can pick it up as soon as you'd like.

    He says to me...now get this...

    GREAT!!! I will send "Frankie" up there right now to go get the note.


    *long pause on my end*

    "Um, Sir? The reason we were writing this note is because Frankie is not supposed to be driving, remember???"

    Click. Phone went dead in my hand...dad hung up on me.

    Can you say "BUSTED????"

    Where oh where do these people come from?????
  2. by   seeley
    Where do they come from??? Working with the public is MORE challenge than this girl ever realized she was getting herself into.

    Heartfelt sympathy to everyone on this thread,
    Seeley
  3. by   vanillaskye
    Quote from hipab4hands
    I feel for you!

    Last night, I had a patient call and told me I wasn't "customer service oriented."

    I asked her ask how she came to that conclusion. She told me "because I asked for med X, and you won't get it for me."

    I explained to her that this was a medical facility, not Burger King. I advised her that this in not like a fast food restaurant, where you call in your order and it's ready in 30 minutes or less.

    I offered to send a message to her dr. for a med refill, but the patient refused. She told me that if she couldn't have it now, then she didn't want it at all.
    Hold the pickles, hold the lettuce, special orders don't upset us! Everyone wants to "have it their way."
  4. by   southern rn
    Quote from dazzle256
    Maybe they think they are at one of these posh hospitals
    http://www.forbes.com/2003/07/07/cx_...hisSpeed=20000

    I read the article and Forbes says this is where people who go that are tired of "surly" nurses
    gee, as i am recovering from my heart attack i will really appreciate those 300 count sheets and the fancy artwork. not.
  5. by   SmilingBluEyes
    where can nurses go who are tired of "surly" patients and family members????
  6. by   FranEMTnurse
    Quote from SmilingBluEyes
    where can nurses go who are tired of "surly" patients and family members????
    Nowhere. We're trapped I tell ya. and it isn't fair. We have to be nice to these
  7. by   SmilingBluEyes
    rofl fran.
  8. by   boulergirl
    Hospitals aren't the only places you'll find crazy people like the patients and families described here. We have our share in Assisted Living, too.

    We just got a new nurse at our facility. She got a good dose of some of the residents--you know, the ones that we can genuinely call "a piece of work".

    There's the lady who has a call button, but still hollers from her room, waking other residents when they're trying to sleep at night. She can dress herself, but tries to act like she's too weak to put her clothes on. During the day she's a PAIN. Until recently she was able to walk to her room on her own with no problem, but kept asking the nurse's aides to do it. Oh yeah, drop everything and take her to her room RIGHT NOW, in the middle of serving breakfast in the dining room to 30 other people! She got impatient and started using another resident for this. Mgmt. offered that resident a salary for being drafted as this person's new "private sitter".

    Then there's the guy who just came back from the hospital after having an MI but still insists on having sausage, grits and eggs for breakfast. (Before his MI, he was asking the kitchen for country ham, and couldn't believe we didn't serve white gravy on our biscuits). Hello, do we look like Mrs. Winners?!?

    We also have two ladies who complain about EVERYTHING. One of them also likes to tell me all her aches and pains, and wants her laundry separated piece by piece, washed and dried according to her written instructions, and her pants hung up the way her son hung his pants in the Marines. Those seams better be lined up!!

    Let's see, I could come up with more, but I'd be here all day.
  9. by   Trauma-tizedRN
    :angryfire Gotta love em....can't shoot em'....(teehee...kidding):chuckle
    Where DO these people come from? I'd like to meet the parents. The "no-common-sense" sub-division of civilization.....another planet?

    Had a patients wife ask me if I could put a new colostomy bag on for her...
    Mind you, this woman late 60's, perfectly able-bodied. I asked her who does it for her at home, and she says...."well I do, but I thought since I was already here, and you are a nurse trained to do it......" ****
    Now ain't that the sheeeet for ya.
    My instant uncontrolled response was that I was up to my elbows in poo on an hourly basis with patients alone, but thanks for the offer.
    And could I run to the cafeteria and get her some dinner, as she didn't want to leave her hubby's bedside....(to transfer to floor that day and probably home tomorrow) Um yeah, if you don't mind watching over my balloon pump/vented guy next door.....and could I rub your feet with lotion when I get back?
    W-hack-o.
    Last edit by Trauma-tizedRN on Oct 28, '04 : Reason: error fix
  10. by   RN4NICU
    Quote from Trauma-tizedRN
    :angryfire Gotta love em....can't shoot em'....(teehee...kidding):chuckle
    Where DO these people come from? I'd like to meet the parents. The "no-common-sense" sub-division of civilization.....another planet?

    Had a patients wife ask me if I could put a new colostomy bag on for her...
    Mind you, this woman late 60's, perfectly able-bodied. I asked her who does it for her at home, and she says...."well I do, but I thought since I was already here, and you are a nurse trained to do it......" ****
    Now ain't that the sheeeet for ya.
    My instant uncontrolled response was that I was up to my elbows in poo on an hourly basis with patients alone, but thanks for the offer.
    And could I run to the cafeteria and get her some dinner, as she didn't want to leave her hubby's bedside....(to transfer to floor that day and probably home tomorrow) Um yeah, if you don't mind watching over my balloon pump/vented guy next door.....and could I rub your feet with lotion when I get back?
    W-hack-o.
    Where DO these idiotic visitors get their nerve????

    H-E-L-L-L-L-O-O-O-O-O!!??

    We are not there for them - it would seem any moron would have enough sense to know this. These must be special morons.
  11. by   mattsmom81
    Quote from vanillaskye
    Hold the pickles, hold the lettuce, special orders don't upset us! Everyone wants to "have it their way."
    Yes...their way and 10 minutes ago. :angryfire
  12. by   redwinggirlie
    I don't want a Turkey sandwich it has too much salt, how about a slice of pizza?

    I'm allergic to pork, can I have a ham sandwich. This from the same person
  13. by   Trauma-tizedRN
    Quote from RN4NICU
    Where DO these idiotic visitors get their nerve????

    H-E-L-L-L-L-O-O-O-O-O!!??

    We are not there for them - it would seem any moron would have enough sense to know this. These must be special morons.
    VERY special morons.

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