welcome to the hilton...please dont forget to tip your waitress

teeituptom, BSN, RN · Mar 19, 2004

Nursing is fun

teeituptom, BSN, RN · Mar 19, 2004

Nursing is fun

mattsmom81 · Mar 19, 2004

.. and pain is subjective.. a 2 for me, might be a 10 for you... or vice versa.. so hope you remember this and do not tend to stereo-type ANY patient.. and even pt.'s in drug withdrawal have pain and spasms and n/v.

I think what Carly is referring to is 'bait and switch'...patients who loudly complain of pain or emergency needs, and when we try to do our job/treat it, other priorities emerge. I get them like that in my ICU too...they're having a heart attack, etc. but it amazes me how they prioritize suddenly to a need for a certain type of food (preferably something not easily obtained), need to make phone calls, get internet access, and complain about the TV channels they can't get. Makes me shake my head sometimes and I'm sure this is what Carly was getting at too.

While these issues are about creature comforts and control issues (in many cases) we still have a right to vent as it complicates our real work, 'specially with the 'customer service' push today. (and many of our customers know this and push to the limits)

mattsmom81 · Mar 19, 2004

.. and pain is subjective.. a 2 for me, might be a 10 for you... or vice versa.. so hope you remember this and do not tend to stereo-type ANY patient.. and even pt.'s in drug withdrawal have pain and spasms and n/v.

I think what Carly is referring to is 'bait and switch'...patients who loudly complain of pain or emergency needs, and when we try to do our job/treat it, other priorities emerge. I get them like that in my ICU too...they're having a heart attack, etc. but it amazes me how they prioritize suddenly to a need for a certain type of food (preferably something not easily obtained), need to make phone calls, get internet access, and complain about the TV channels they can't get. Makes me shake my head sometimes and I'm sure this is what Carly was getting at too.

While these issues are about creature comforts and control issues (in many cases) we still have a right to vent as it complicates our real work, 'specially with the 'customer service' push today. (and many of our customers know this and push to the limits)

jewelsg627 · Mar 20, 2004

I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease! :rolleyes:

People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).

Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.

What is this world coming to!?!?!? :uhoh21:

jewelsg627 · Mar 20, 2004

I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease! :rolleyes:

People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).

Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.

What is this world coming to!?!?!? :uhoh21:

teeituptom, BSN, RN · Mar 20, 2004

I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease!
People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).
Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.
What is this world coming to!?!?!? :uhoh21:

Uhoh is all you ned to know

teeituptom, BSN, RN · Mar 20, 2004

I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease!
People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).
Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.
What is this world coming to!?!?!? :uhoh21:

Uhoh is all you ned to know

ktwlpn, LPN · Mar 21, 2004

I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease!
People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).
:

Like it or not-people come to YOUR hospital because they WANT to...if you can not deliver satisfactory service they can just go to the hospital down the road next time....getting off of my soap box now...

RoadRunner · Mar 21, 2004

I work in ICU and the unit is an open space 6-beds unit. Well, yesterday, while "coding" a patient (actually during the intubation), the wife a another patient comes at the bedside and ask me if I could please come shave the beard of her husband "'cause he never pass a day without shaving".

Great timing!!! :uhoh3:

jewelsg627 · Mar 22, 2004

Okay ktwlpn, my point was that IN GENERAL - NO MATTER WHAT HOSPITAL THEY ARE AT - people are there to help them and UNLESS they are there willingly (b/c typically people usually go tot hospitals b/c something is WRONG - not for FUN!) they should not be a$$es to people that are trying to HELP them - at ANY hospital.

Good Lord! Don't get all touchy and snippy about it.... :rolleyes:

ktwlpn, LPN · Mar 22, 2004

Okay ktwlpn, my point was that IN GENERAL - NO MATTER WHAT HOSPITAL THEY ARE AT - people are there to help them and UNLESS they are there willingly (b/c typically people usually go tot hospitals b/c something is WRONG - not for FUN!) they should not be a$$es to people that are trying to HELP them - at ANY hospital.
Good Lord! Don't get all touchy and snippy about it....

I was not "touchy or snippy" in the least-just pointing out a fact....The general public has lost it's manners everywhere-why should they be any different because they are ill or their loved one is? Empty beds are not good for the bottom line...I understand that we do have to set limits and we have to have the support of the docs and our administration but we need to practice common courtesy too....in general.......It is often hard to convey emotion when posting-the use of the emoticons does it well...why roll your eyes? This is one of the main problems with our field-so many of us want to treat our patients and their loved ones like they are inconveniencing us....We need to see that we are not dictators but educators-health care is a team approach and the patient is a member of that team,IMHO....I did not mean to take this thread away from the topic-we are all familiar with A -hole patients and visitors--that is what this thread is about,those extemes...But-often those situations have escalated because of poor "customer service" These people we deal with are ILL (usually) why should we expect them to be on their best behavior when many of us don't even introduce ourselves? Or we roll our eyes when asked a question? Ignore them when they approach us in the hall?