Why do some nurses come across to be rude?

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Hello Guys,

Now here's a small concern that I have whenever I go to the hospital. I have found nurses to be rude to me.

I dont give it back because they're the one's who will be taking care of me and I want them to care for me.

I have a lot of respect for nurses, they are angels for the kind of compassionate work they do, but some experiences here and there create a long lasting memory. Only friendly people in hospital to me were the nuns and priests, during communion time.

Sometimes, I have even tried to avoid going to hospitals.

Is this because they want patients to be submissive and obedient ? I have never come across a friendly nurse till date.

Rude patients do exist, is this why they put the foot down first?

Btw, I am a colored(brown) person, so I wonder if this is a reason.

Once when I was admitted, there was a senior nurse who at first was rude. But then I told her that she was like my mother and I felt hurt that she was rude. I told her nicely and she was nice to me after that.

But, as a patient we go to hospitals emotionally and physically down, the last thing we would want is to get intimidated by the nurse.

What's the best way to tell a nurse that it hurts when they're rude without getting them angry.

Any advice friends.

God bless you'll for the work you'll do.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
So much of bashing just for raising a issue I thought was valid. Anyway, I am done. Next time I guess its best to talk to the Manager or be patient as you say. And for all who said I wanted sympathy, I meant in simple terms that being rude is unsympathetic/heartless. In other words be polite and politeness doesn't mean being sympathetic. I don't know what goes on in an ER as much as you guys do but I do know it now. I cant list each and every instance of rudeness, but I know I was very polite. Good Night .

You haven't come up with ONE example of alleged rudeness other than being told you'd have to wait (or leave) with a non-emergent issue. Your thought was not valid. If it was, you could have come up with some examples of rudeness. But even if you had, here's something to think about: not everything YOU think is "rude" is actually intended to be rude, and even if someone was rude to you that doesn't mean they are unsympathetic or heartless. Maybe they're just sick of being badgered about how their day is going from someone they can't really share it with anyway.

You know what -- I find it rude and overly familiar when I'm trying to elicit a list of home medications or symptoms of the current problem and the patient keeps asking me how I'm doing or wants to discuss my marital status, the number and gender of my offspring, my age or where I'm from. I intensely dislike it when someone I barely know throws his arm around my shoulder to inquire about my day or asks me if I know the lord. So if you're asking your nurses how they're doing instead of providing information on your problem, that is indeed a cultural/communication style difference.

And if you're repeatedly finding that "some don't like being spoken to, wouldn't even reply to a "how are you doing" comment," then why don't you just stop speaking to them like that?

Firstly I never ask anything you mentioned above, secondly someone not talking to me is not the only reason for me to complaint of rudeness. I was just citing a few instances. Its not possible to list everything related to rudeness here, sometimes its so subtle. *My last post*

Specializes in HH, Peds, Rehab, Clinical.

Can I like just the last sentence of this post?!

Firstly I never ask anything you mentioned above, secondly someone not talking to me is not the only reason for me to complaint of rudeness. I was just citing a few instances. Its not possible to list everything related to rudeness here, sometimes its so subtle. *My last post*
Specializes in Nurse Scientist-Research.
After reading OP comment, closing thread as advice given.

How did this thread get unclosed?

Curious. . .

How did this thread get unclosed?

Curious. . .

It's one of those gifts that just keeps giving.

Mathboy may well just be fabricated from the imagination of a bored, creative AN member. If so, well played.

OTOH, mathboy, if you do happen to be real: If an entire group of unrelated people has a negative reaction to you, it should be pretty obvious where the problem is.

Specializes in Short Term/Skilled.

It's important not to confuse rude with no-nonsense or bluntness. Healthcare isn't customer service, although the powers that be would like us to believe it is. You're not a customer, you're a patient. Some nurses aren't overly friendly for various reasons, but that doesn't mean they're rude.

Specializes in Neuro/ ENT.
I'm sorry, could you show me who's being rude? I know for a fact that my response was factual, not rude by any standard.

And I think this post kind of hits on OP's point... OP wasn't saying you were being rude... he was asking why be rude in general... pertaining to his OP about nurses who are rude to weak patients.

Specializes in Neuro ICU and Med Surg.
OMG! Really?! I didn't know that!

Seriously? Please keep your responses in context. Bloody fracture with extruding bone? ED

Closed, non-displaced fracture? Call the doctor in the morning.

Crap I walked on a closed non displaced fibula fracture for five days before going to the ER, doctor office and urgent care was closed. I was splinted, saw orthopedic next day and was given a boot.

Specializes in Neuro/ ENT.

Ok, I am going to say some things that may not be very popular. But I am a firm believer in speaking up when you feel a need. OP, I completely understand where you are coming from. However, to ask nurses why nurses can often come across rude sets the situation up for defensiveness. No one wants to hear that their brothers and sisters in their chosen profession are doing anything negative. But I think these types of things are things we NEED to open our minds to and really hear. It is very common for nurses to be seen this way. I have heard it from many patients (but believe me, medics in general are no better in this area), I have discussed this with nurses I am close to, and I have personally felt it when I have been a patient. I have discussed this topic with my mother, an instructor on nursing professionalism and gerontology, and an ANP. Nurses being rude to patients is something we need to be aware of.

There are several comments about how everyone is rude from time to time, and no one sees you complaining about servers or whoever being rude... that nurses are human too and so they are rude sometimes. I call bs on this line of thought. If the President of the US were to be rude to voters he passed y on the street because he was in the middle of a fight with his wife and was having an all around bad day... would the public dismiss it as "Oh, he is human, it's ok"? No, most would not. And why is this? Because he/she is trained to be aware of his/her self at all times and to behave in a professional manner. Well, so are nurses. Sure, we all have rough days... very rough. But that is no excuse for being rude to patients. Period. I am sure I will have my bad days. I am sure I will be rude. But I really hope I have the self-awareness and conviction to see my poor behavior and do something about it, including apologizing to the patient personally.

The most concerning thing in all this is this: patients who are afraid of nurses or doctors being rude to them can easily delay their visit to the doctor or hospital, causing them to come in too late sometimes. We are here to care for our patients. That does not mean only physically. We are to be kind and compassionate and empathetic. I have met nurses that are routinely incapable of these things. I do not apologize for what I am about to say: those people should not be nurses. Not only do they scare and upset patients, but they bring the moral of a lot of the other staff down.

OP, I am very sorry that you have had the encounters you have had. There are a lot of good nurses out there. From your final sentence, I feel it appropriate to ask you for grace. Maybe there is a way you could serve these nurses, by being friendly and kind even in your weakness.

Specializes in Neuro/ ENT.
I wonder if perhaps you are unaware of the nursing role. The nurse is not there to provide sympathy; the nurse is there to provide expert patient care. Again, I would definitely love to know some examples.

I half agree... we are not called to be sympathetic. But we are trained to be empathetic. And if we are empathetic, we are unable to be rude. I do agree that we are there to provide expert patient care... ​which includes being empathetic and compassionate with the patient.

I would have to agree with the post. I have seen healthcare professionals act in such an appalling way to everyone around them. I truly believe it is because of staffing shortages and long hours. One can become exhausted and not really even be aware of how they are coming off.

Specializes in Hospice.

Bear in mind that we have only the OP's own description of his behavior. I can think of many scenarios when the only appropriate response is no, you can't have what you want right now. And many more scenarios that would require a fairly strong reinforcement of that fact.

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