The Nurse on the Other Side

Every nurse will one day find themselves on the other side of nursing. Nurses General Nursing Article

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Me...the Patient

You thought I didn't notice the fake, tight smile you gave me, but I did. I heard the edge of irritation in your voice and saw the roll of your eyes as you turned away. And, for future reference, your mouth does funny things when you're biting your tongue.

I didn't hear the things you said to your co-workers as soon as you cleared the room, but I heard them in my mind as if standing next to you.

"God, the patient in 505 is intolerable." The others teetered as you described me.

"Bet she's a nurse; is she?"

I imagine you couldn't pull my patient record and demographics up fast enough in search of my occupation. You groan echoed loudly, "She's an MSN."

The others laughed at your misfortune and walked away.

You wrote your name on the whiteboard in my room with a flourish and told me to call if I needed anything. But, you didn't mean it. I saw the hurried and dismissive way you wrote resenting the nuisance board.

You checked the orders for the day, scanned the most recent labs for obvious outliers, made a note of the meds to dole out, and moved on. You didn't delve into my history, or the reason I ended up in the emergency room; you didn't have time. Yet, discovering I was a nurse, made you cringe.

Am I Your Worst Nightmare?

I'm your worst nightmare or so you say; right next to the physician-patient, you had last week. I'm your patient and I hold a master's degree in nursing. I know things, lots of things about medicine, the role and responsibility of nurses, and more about the disease ravaging my body than most physicians. Knowledge is a powerful thing, and, yes, sometimes too much is a dangerous thing. Physicians see me occasionally and this is my first encounter with you, but I live with the complications of my illness every day. If I had to choose, I'd take more knowledge over less any day.

But, why does finding out I'm a nurse, bring out the worst in you? Why the snippy attitude or rolling eyes? Why should I hide the fact I'm a nurse? We're supposed to be kindred spirits.

I'm not here to grade your performance or make you feel, whatever you're feeling. I'm here to get well. A little compassion from one nurse to another will go a long way in making that happen.

I no longer practice nursing, not in an official capacity, but I remember what inspired me. I wanted to be like Florence Nightingale, help the sick, cure cancer, or the next big disease threatening to wipe out humanity. I had big plans. I'd advocate for my patients, unique in their illness and they would remember me with fondness. Although my career was cut short, I still maintain my license and keep up with medical practices. Nursing is a way of life for me. It's who I am.

The Healthcare System

The whole health care system is unrecognizable to me these days. Nurses are still overworked and underpaid. Electronic charting and medical records have nurses spending more time in front of the computer than at the bedside, and patient care has become check-offs on a computer screen.

Remember the lab values I asked about?

"They were normal," you said. Did you bother to review the pattern of my previous labs? No, you evaded my questions and became annoyed. If you had, you would've realized they weren't normal, not for me. One size does not fit all.

To you, I'm the pain in the *** nurse-patient in room 505, but this is my life, my body, and my pain. I should have a say; I've earned it.

One day you will be me, the nurse on the other side, receiving instead of giving care. Tired, sick, and afraid, the truth of who you are will slip out as your own knowledge compels you to ask questions and push for answers. Clinging to the last bit of control you have, you'll pay attention to the care you receive as never before. Once a nurse, you're always a nurse.

That time will come faster than you can imagine. When it does, you'll want a compassionate nurse. One, who listens, answers questions, takes your concerns seriously, and treats you with the respect every nurse deserves no matter her age or circumstances, not one who rolls her eyes in impatient mockery.

sheilagood52 said:
Me...the Patient

You checked the orders for the day, scanned the most recent labs for obvious outliers, made a note of the meds to dole out, and moved on. You didn't delve into my history, or the reason I ended up in the emergency room; you didn't have time. Yet, discovering I was a nurse, made you cringe.

Excuse me? I spend a LOT of time digging through the mountain of unorganized paperwork with history and presentation, labs, procedures.

The only time it bothers me if a patient is a healthcare provider is if that patient throws it in my face every chance they get. Otherwise, it's a relief sometimes having someone understand.

Anyway, it sounds like you needed to get something off your chest. If I'm trying to hide frustration with a patient, it is ONLY due to simply not having enough time, and I'm thinking, panicking in my head, how am I going to get to everybody. Because I WANT to provide thorough care. But I'm up to here at work with inadequate staff to patient ratios.

We are human. Sometimes, little facial expressions come out, but for the most part we keep it in very well.

I don't like the generalization of this post. I've been a patient in ICU, telemetry, med-surg, and I KNOW what it's like to be the nurse. So with my requests, I make sure I get the care I need, but am aware and respectful of their time.

sheilagood52 said:
Thank you for commenting. I'm not sure why showing respect for nurses as patients would be "much more difficult to actually put into practice." Every nurse, including you, will one day be on the receiving end of nursing care. I should hope you'll will be treated with respect when that time comes.

Why assume we haven't already been on the receiving end? My experiences as a patient is what led me to become a nurse to begin with. I'm usually a very empathetic person. But, yeah, you definitely sound like a patient that in my head I'd want to scream. But I always remain respectful and professional and never gossip during report.

girlvet said:
WOW!...really? You sound like someone with a real anger problem. It's like you went in ready to be angry. You need help.

Exactly. Nuff said.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
sheilagood52 said:

Thank you for taking the time to comment. However, the irony of your comment, "...it seems that you are being judgmental," was not lost on me. Why should a nurse be intimidated because of my knowledge and experience? And, I have "brought it out on the table," before and with similar reactions. I'm not suggesting every nurse responds this way, but it only takes one to make you wary. I didn't imagine the tone of voice or the rolled eyes, they happen. And, I get it, nurses are overwhelmed and overworked. Perhaps she had other things on their mind, but having been a nurse at the bedside, just like all of you, patients who happened to be nurses or physicians never intimidated me. We often had very enlightening conversations.

I wrote this article to bring out in the open, something that happens. Pretending it doesn't is the same as pretending, "nurses don't eat the young," is a fallacy.

Yes, nurses tighten their lips, smile fake smiles and even roll their eyes at times. But nurses don't eat their young and you do seem judgemental. Having chronic health issues myself, I understand the irony of being on the other side of the bed. I still think a lot of the negative reactions the OP complained about -- as well as most "young eating" -- is there because someone went looking for it.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
sheilagood52 said:
LadysSolo

I do not consider myself a difficult patient, but an informed patient. When I'm sick, I prefer, as you to be left alone. I don't call the nurses unnecessarily, but if I have a question or concern, don't brush me off. My physicians and I have an excellent rapport. Thanks for reading and commenting.

Does anyone consider themself a difficult patient? Even the ones who throw tantrums and bedpans?

Specializes in LTC, CPR instructor, First aid instructor..
SleeepyRN said:

I've been a patient in ICU, telemetry, med-surg, and I KNOW what it's like to be the nurse. So with my requests, I make sure I get the care I need, but am aware and respectful of their time.

I have been on the vent twice, in telemetry numerous times, and even 3 different major medical centers. In fact for a while, I felt like I was making a career out of being a patient instead of being the nurse. However, I worked hard at not bothering the very busy nurse very much. I understood.

Here's my thoughts on this:

When someone refers to another person negatively because of what they "imagined" was said, "thinks" may have been said in the hall (outside hearing range)...."imagines" what is going on in another person's MIND...and interprets every facial tick or eye movement or "flourish" of a pen as something deeply personal and negative against himself/herself....it seems to ME that the person doing all this imagining is in the wrong. At that point, it's about YOU, not the person you are imagining so much about. Just perhaps, the person who you believe has given you so very much (negative) consideration hasn't even considered you much at ALL....and maybe that's where the anger is coming from. You want special treatment....and didn't get it. And why SHOULD you have special treatment?

I am quite comfortable believing that every over-the-top, demanding, difficult patient with a poor attitude and resentment issues does NOT believe he or she is any of those things. No....they are quite sure that it's everyone ELSE'S fault that they are angry and upset, and seek to place blame on everyone else who does NOT kowtow to the offender.

OP, your perception of the events is very evident in your posts. What is NOT evident, however, is that your assessment of the nurse(s) involved in your care is correct. Your opinion is not fact. Whatever you "imagined" about anyone else's life doesn't make it factual.

I have had nurses as inpatients. They got treated like every other patient I have had, which to me means respectfully, and with dignity. They are no more 'special' than anyone else I had assigned to me. I never assumed they had any more knowledge than anyone else off the street when it came to a new onset, acute condition; they got the same patient education process as everyone else. It seems that to you, I fell short of expectations because I didn't give you the "above and beyond" what everyone else got. That's unfortunate....because I really was a good floor nurse! Maybe, though, you wouldn't have liked the set of my mouth....a twitch of my eye....or a flourish of my pen. Unfortunate, indeed.

It does seem from reading the OP that things are being taken a bit too personally. There were many times as a florr nurse that I had a fake, tight smile because another patient had just died or been told bad news. There were days when walking around with a huge grin was just not happening. And I don't think that should be expected in a hospital anyway. I was pediatric onc/bmt so maybe my floor was different, but in general it was a pretty serious environment.

Again just my experience, but report was used to pass along vital information. There really was not much snark about patients, and certainly no racing through the chart to find out their occupation. I think you are putting more importance on the fact that you are a nurse than your nurses probably did. Occasionally we might mention if there were any specific difficulties during the shift with a patient, but that was not the main focus of report.

On the other hand, sometimes if I am taking care of a person with a medical field background I do feel a little more self-conscious. I had a physician as patient recently and he did not tell me until I was done explaining everything about his condition that he was a physician. I appreciated that because I might have second-guessed myself had I known. The difference between my feelings and what the OP described are that I certainly don't feel hostility if I find out a patient is a physician or nurse.

And finally - a healthcare worker is FAR from my worst nightmare as a nurse. I have had some of my worst nightmares, and they are not the difficult patients. They are the patients that I feel powerless to help. That is the true nightmare.

Been there, done that. Shocked at the attitudes of nurses's when they find out I am a nurse. I am always understated and quiet regarding that little tidbit. However,it comes out... and they are afraid they are being evaluated. If they are doing a good job... they have nothing to fear.

Specializes in Med/Surg/ICU/Stepdown.
Ruas61 said:
I do not advertise the fact that I am a nurse in the ER or hospital or on MD visits with SO.

It just seems to set the atmosphere for issues, assumptions and other things.

My SO went into that last stages of renal disease rather quickly and he reversed his decision on doing dialysis.

I got the eye rolls, the questioning looks along with worded questions and comments from both doctors and nurses that imply I should have seen this coming, intervened on it or now how to proceed.

So, I can relate on some levels to this post.

Nurses can have a lot of bias towards other nurses or their family members and not even realize it.

Not just nurses, but also physicians.

I had a patient go into cardiac arrest. At some point during the code, a phone call was made to her daughter, who is an RN. Details aside, the physician turned to me and said, "She's a nurse. She knows how to make smart decisions." I set him straight very quickly. When it comes to matters of your family, you quit being a nurse. You start being a concerned daughter. Sheesh.

Specializes in Med/Surg/ICU/Stepdown.
Been there,done that said:
Been there, done that. Shocked at the attitudes of nurses's when they find out I am a nurse. I am always understated and quiet regarding that little tidbit. However,it comes out... and they are afraid they are being evaluated. If they are doing a good job... they have nothing to fear.

While I think this is true for the most part, I have found that having patients as nurses (in some cases) can be nerve wracking if the patient in question is quite particular. You know the sort. Their way is the right way and any variance is incorrect. Those are the nurse-patient types that make you feel a little uneasy. You have your method but because it isn't their method, it's incorrect, and you may find yourself providing explanations that feel as if you have to defend your practice.

Sorry, OP, but this article came across as completely self-centered.

Imagining what other people are thinking never goes well and is usually unrelated to what they are actually thinking.

It's like you were deliberately trying to make this nurse your enemy and were looking for "signs" to justify your attitude. "Dismissive flourish" when signing her name on the board? Really? So, basically, you're saying this nurse couldn't do anything in front of you without it being a personal attack.

I'm pretty sure the problem isn't that you're a nurse. It's because you have a fantasy conversation going on in your head that portrays you as a victim.

Next time, ASK the nurse if there's a problem and if there's something you can do to help make the situation less tense.

She was probably worried about her kid, or sick parent, or her overwhelming assignment. It probably had nothing to DO with YOU until YOU MADE IT ABOUT YOU.

Most nurses don't have it in for their patients.

I know I don't.

If I'm angry at the beside, it's either because the patient's being a jerk or because there are things outside of my control that are making my shift hell and I'm trying to keep it from affecting my patients. From years of being on AN and from listening to other nurses' war stories, this is normally the case.

So, most likely, either the problem is your attitude, or it has nothing to do with you at all.

Think about that. You may get better care next time if you go in with a cooperative attitude. No nurse likes to practice defensively. If given a chance, we will do the best we can for you.