"You are getting very good care"

[Riseupandnurse]

Management at our hospital wants us to constantly tell the patients that we are giving them "very good care, very good care, we hope that we are giving you very good care". One of my relatives just got out of the hospital in a different state and he said that the hospital staff there were chanting this mantra too. It drove him crazy; he thought they were trying to hypnotize him. My question is, Do you think this has a good effect on patients and families? That is, if the staff tells them all the time they are trying to give them very good care, do you think that raises the Press Ganey scores, or do you think that the majority of the public thinks this is strange?

[Batman24]

They are trying to drill it into the patients heads for survery purposes. If I were sick and people kept saying that to me I'd want to throttle them. lol

[anotherneonurse]

It is for the patients to decide if they are getting good care or not. This might work on some patients but your more mentally with it patients may think its rude when nurses try to tell them what to think.

[Nurse_Hagatha]

I'm sure the jackballs in administration think they are geniuses for that slogan, and feel really good about themselves as they sit at their desks in the morning and sip their coffee while it is still hot and consider the positive impact they are having on patients from behind their desks.

Stepford Nurse, RN, says, "You are getting very good care!" As she ties restraints on the confused little old man in room 240 because the hospital she works at is too cheap to provide sitters or at the very least enough support staff to help keep an eye on him.

[EmmaG, RN]

I refuse. Period. If I get fired, fine. Let them find a Very Good! nurse to replace me.

[miko014]

I'm on a committee that, among other things, looks at press-ganey scores for our unit. Not one person in the group can figure out why they chose "very good" instead of "excellent" or any its many synonyms. Even my manager hates it. But then, I hate everything about press-ganey. I'm not sure if it's the same everywhere, but at our facility, every third discharged pt gets a survey. Somehow we only get back a fraction of what we send out, and they always seem to go to the person who hated everybody. And what I love is that we bend over backwards to solve the pt's perceived problems (I'm very sorry that you don't like to have your VS checked at night, but you do have a white count of 0.02, and it's kind of important that we make sure you're not dead...) and the patients leave happy, yet we get the surveys back detailing everything that we already corrected. There are SOOOO many problems with the way they do the p-g surveys that I think they are just a stupid joke. Sorry, that turned into a bit of a rant.

[EmmaG, RN]

I'm on a committee that, among other things, looks at press-ganey scores for our unit. Not one person in the group can figure out why they chose "very good" instead of "excellent" or any its many synonyms. Even my manager hates it. But then, I hate everything about press-ganey. I'm not sure if it's the same everywhere, but at our facility, every third discharged pt gets a survey. Somehow we only get back a fraction of what we send out, and they always seem to go to the person who hated everybody. And what I love is that we bend over backwards to solve the pt's perceived problems (I'm very sorry that you don't like to have your VS checked at night, but you do have a white count of 0.02, and it's kind of important that we make sure you're not dead...) and the patients leave happy, yet we get the surveys back detailing everything that we already corrected. There are SOOOO many problems with the way they do the p-g surveys that I think they are just a stupid joke. Sorry, that turned into a bit of a rant.

I think we should be allowed to 'press-gainey' the patients and visitors

People who are (for whatever reason) unhappy with their care are going to bleat the loudest. That's why these surveys are so skewed and should be taken with a grain of salt.

Whenever I've had patients and families tell me they are happy and grateful for the care they've received, I make a point to ask them to drop a note to administration to that effect.

[Becca608]

There are SOOOO many problems with the way they do the p-g surveys that I think they are just a stupid joke. Sorry, that turned into a bit of a rant.

Most quality control is a joke. Its just a false measure to give middle management something to do while stressing out employees on the front lines.

[ebear, BSN, RN]

That would drive me absolutely CRAZY!!!

[jessiern, BSN, RN]

Our admin. encourages us to do a lot of scripting. (and aside from our idealist of a DON, and I don't anyone does). Here's a few examples:

We make it our goal to give you 5 outta 5 care (we send out surveys, and 5 is the highest).

Call, don't Fall! (to the above confused elderly man in room 240, with no sitters).

What may I do for you, I have the time (the heck I have the time).

A few new nurses, excited about their job have tried a couple. Patients have told them they sound like monkeys

[CrunchRN, ADN, RN]

I would agree to do it, but no way would I actually do it.

[EmmaG, RN]

A few new nurses, excited about their job have tried a couple. Patients have told them they sound like monkeys

I can only hope they noted that on their return survey.

Ya know, they could have saved the money spent on consultants by using a few tried and true catch-phrases...

We'll leave the light on for you!

YAY Pepto-Bismol!

You're in good hands, with [insert name of hospital]!

Resistance is futile!

Obey your thirst!

Palmolive? You're soaking in it!

Tell me what you don't like about yourself...

This is your brain on drugs.

No soup for you!

Oh, my God! They killed Kenny!

Your doctor said Mylanta, dammit!