"You are getting very good care"

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Management at our hospital wants us to constantly tell the patients that we are giving them "very good care, very good care, we hope that we are giving you very good care". One of my relatives just got out of the hospital in a different state and he said that the hospital staff there were chanting this mantra too. It drove him crazy; he thought they were trying to hypnotize him. My question is, Do you think this has a good effect on patients and families? That is, if the staff tells them all the time they are trying to give them very good care, do you think that raises the Press Ganey scores, or do you think that the majority of the public thinks this is strange?

Specializes in NICU, Psych, Education.

Are you supposed to wave a pocket watch in front of the patients' eyes as you say this stuff? Or is full-blown hypnotic suggestion just optional?

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Specializes in Emergency & Trauma/Adult ICU.
Are you supposed to wave a pocket watch in front of the patients' eyes as you say this stuff? Or is full-blown hypnotic suggestion just optional?

It's optional.

I prefer the Vulcan mind-meld myself.

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Specializes in icu, er, transplant, case management, ps.

As a patient and a disabled R.N., if any of you came to me, with any of these phases, I would laugh. And any hospital administration that would insist on their staff repeating such idiocies, would make me think twice about being hospitalized in their facility again. Most patients are knowledgeable enough to know when they have received excellent care and when they are being handed a line of bull. And these lines are a big bunch of bull. And any nurse repeating them, does not have much respect for either herself or her patients.:bowingpur

Woody

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Specializes in NICU.
It's optional.

I prefer the Vulcan mind-meld myself.

Don't benzos increase suggestability? I'm sure adding Versed to everyone's standing orders would increase PG scores... :devil:

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When I was in Ambulatory surgery, one day I decided to try their 'scripted' phrases - the patient looked at me, rolled his eyes and told me I sounded just like the radio ad for the hospital.:lol2:

I told the supervisor what he'd said - and didn't use anymore scripting.:D

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Are you supposed to wave a pocket watch in front of the patients' eyes as you say this stuff? Or is full-blown hypnotic suggestion just optional?

Maybe it would cut down on the entitlement attitude some people have.

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