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UGH I hate those! I work ob L&D and we frequently get "Absolutely NO visitors for me. Except....Bill, Pete, my stepmom (but NOT my mother in law!), my sister, my grandma,..... And call in to make sure it's okay before you let anyone come in."
It is SUCH a pain in the butt. I have things to do other than managing your guest list!
We oblige with a smile on our face if we are able (low census, nothing crazy going on) but being the doorman is FIRST thing to go if it gets busy.
In the situation you've described I usually will still ask the patient just to confirm.
I never worked anyplace that screened visitors either. We had some circumstances where it was spouse only for a few hours post op or something, but it isn't a prison and I was never a warden. You are either accepting visitors or not, that's it. It's your job to tell Mom you don't want to see her, not mine. However, in a scenario where a unit actually did have the time and personnel to screen visitors, lol, I cannot imagine a scenario in which option C would ever be acceptable.
We can't judge why or why not a patient wants or doesn't want visitors. There are a number who don't want anyone to know they are patients. A visitor would have no way of knowing which room someone was in unless they were told. So visitors roaming the halls looking for their family member/friend is not ideal either. I have had patients who want to be completely alone--and that includes spouses/boyfriends and the like. I only follow the request, I don't create them. It amazes me the lengths one will go through to see a patient. "They called me" or "do you know who I am???" is often a case. But on the other hand, we have employees who are wink, wink, nod, nod "Oh noooo your daughter in room 553 doesn't want you to come IN right now".....
Our question on admission is along the lines of "do you want us to acknowledge you are a patient here if someone comes or calls and asks?" Either yes, or no. If it is no, then we can not confirm nor deny that the person is a patient. Period. To do otherwise would be infringing on the patient's right to privacy.
Morainey, BSN, RN
831 Posts
Suppose you have an adult patient who has specified "no visitors except these couple of people", and the patient's mother wants to visit but is not on the list. How would you handle this?