More CNA woes.

Nurses General Nursing

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Some of you are probably already familiar with the culture on my unit, where CNAs are permitted to perform abysmally with no consequences (this has been the culture for years). Float pool nurses and nurses from other floors have refused to float to our unit because of it. Good RNs have left the unit because of it.

Not very long ago, the aides made it clear that they expect RNs to *take turns* with the "toilet Q2s" and the "turn Q2s".

Well, now they're complaining that some RNs delegate all routine vitals to them, and we're going to reevaluate our VS protocol as a unit, and they're requesting that RNs help with passing and picking up meal trays.

It's one thing to help out with this stuff when I have time, and I totally don't mind, but this is getting ridiculous. It's not like I sit on my behind picking my nose while the aides scurry around. I have missed many a dinner break and have had to stay late to finish charting on many an occasion, yet the aides *always* get their breaks and get out on time.

They take a half an hour to give CNA to CNA report, while call lights go unanswered that entire time. What if the person is having chest pain? What if they are bleeding from their groin site?

I even recently overheard one CNA saying to another "We don't do VS. That's part of the RN's assessment."

Then, last night, while I was busy in a room with patient care, my wireless started ringing in the middle of what I was doing, so I looked at it before silencing it (instead of throwing it out the window, which is what I really wanted to do), and it was a text that read "Please help pass trays".

Is this normal? Am I crazy to think this is absurd?

Specializes in Cardiac Telemetry, ED.
if you're with a patient and receive a text to 'help pass trays', ignore it, and continue on w/what you're doing.

you need to act like you're the one in charge, and not the aides.

keep your cool: do not become flustered.

just do not acknowledge the texts.

Of course. That's what I do. Believe me, I've mastered the art of keeping my facial expression neutral as I calmly silence the phone and place it back in my pocket while continuing to go about my business. No need for the patients to have to deal with that crap. They don't care who delivers their meal trays, only that they get their meals, and that's as it should be. I see no reason to burden them with my frustrations.

why is mgmt supporting this?

leslie

That is a dang good question. Our current NM inherited the culture a couple of years ago, and has thus far not made any headway in changing it. Whatever reasons there are for that, I can only guess and make assumptions.

Specializes in Cardiac Telemetry, ED.
Amen to that, Leslie. My aides do not pull this type of crap with me. They know that they are expected to empty urine hourly,

Empty urine hourly? Dang, I'm lucky if the aide even bothers to give the men a urinal or put a hat in the toilet, and when they do, I'm the one dumping them because they're overflowing when I go in there to pass meds. A lot of times, the patients put on their call light to have someone come empty the sanipan cause it's overflowing and they need to pee! And who usually answers that light? You guessed it!

Specializes in Cardiac Telemetry, ED.

Oh, and one more thing before I head off to work.....

Apparently, the aides are not liking having to schedule meal breaks around each other, so instead they have adopted the practice of just going to their meal break when they want to, and using their RNs to cover their lights while they're gone! And they decided this without input from the nurses.....

And yes, management is aware.........

Specializes in Critical Care.

You know, I've read your post a few times and it really bothers me to read what you're going through. If your manager won't address the issues, maybe it's time to involve risk management. I know your stressed and don't have a lot of time but when I've found I can't get issues addressed, I've started writing things and people up. It is really a patient safety issue when care is delayed due to CNA's not doing their jobs and as they are operating under your license, you have a right to demand that it be addressed. Risk management, if they get enough incident reports, will force your manager to look into the issue as patient safety is put at risk. They won't want any litigation developing.

You know, from a personal standpoint, when I've had to deal with aides who tell me they "don't have time" to do what I'm delegating them to do, I've politely but firmly told them it is a direct order, not a request..and if they don't carry it out then there will be consequences. And then I'd make sure the consequences were carried out. When I've done charge, I've actually sent aides home telling them if they don't want to do the work, I'm not paying them to sit around. I don't know if that's practical in your situation but I know it worked for me. Keep at your manager, don't let the issue settle. Your time is important, aides are there to assist the nurse...they need to remember that. And yes, I started out as an aide so I know what I"m talking about. Good luck to you.

Specializes in LTC, Acute Care.

I'd first probably not trust the vital signs the CNAs give you. It's not because CNAs can't do them well and accurately; it's because THESE CNAs may just make them up in their spite of having to do a job they think the nurses should do.

Sometimes CNAs like this just need to be put in their place just once and will at least shape up after that with that particular supervisor.

It'd sure help if management wasn't letting the CNAs rule the roost, though....

Specializes in ob/gyn med /surg.

we have had some problems with our CNA's , our hospital will be going to all RN's and the CNA's will have to find employment elswhere.... it seems the cNA's have no accountabliity.. i don't mean to flame anyone... they are here to assist us , and when they can hang blood and push iv meds i will gladly pick up a tray for them ..

starting in jan, 2010 there will be no more CNA's at my hospital and our staffing will be 4 RN's to 1 patient rather than the 6 to 1 now.... there are some wonderful CNA's out there working with the patients , but there are some that just don't care. RN's have a high standard of practice, and our standard includes being responsiable for everything , and they know if they don't do it we will have to... so they don't do it ..and if we complain they get their nose all of of joint.... well at my hospital the RN's complained and the manager said " i can easliy hire more RN's and get rid of the CNA's and thats what happened...... .....

Specializes in PCU/tele.

this sounds a LOT like the CNA's on the unit I work on as well!! no one gets HS cares, takes pts for a walk, they take their sweet a$$ time answering call lights bc they are sitting at the desk eating or browsing the internet, etc! we went thru a task redo about 6 mo or so ago and now they dont even have to pass HS snacks to ppl... the RNs do bc the aides were saying "we're too busy at that time." and no matter HOW busy the RNs are, if you ask the aides to pass your HS snack for you, you get lip by their reply "thats not my job." That didnt fly too well with me, let me tell you!! they have crappy attitudes if you ask/tell them to do something, and then they ***** to the NM that the RNs are making them do everything while RNs sit on their butts at the desk. Now all the sudden their issue is doing VS q4 hrs. in my unit its always been to do q4 VS. one of the aides got a wild hair and said well we arent doing q4's now unless they are written on the board (which everyone is too busy to worry about writing crap like that down on the census board). So lately, here it is, 2000/2100 and theres no 1900 VS in the computer! and when u ask the aides (who are veg'n out at the desk bc they are SOOO busy) the reply is 'its not on the board'. :banghead: its rediculous!! i was CNA both in LTC and acute for about 5yrs. I am young enough to be most of these aides' daughter and i would have NEVER thought to pull this kind of crap! just like Virgo said, when we get a float, miraculously the tasks in that section gets done the way its supposed to be done. the RNs at night have often thought about telling our NM (who doesnt care about us anyways) to just get rid of the aides, give us less pts a peice and we will take care of everything, since we usually do anyways!

Specializes in Cardiac.
Oh, and one more thing before I head off to work.....

Apparently, the aides are not liking having to schedule meal breaks around each other, so instead they have adopted the practice of just going to their meal break when they want to, and using their RNs to cover their lights while they're gone! And they decided this without input from the nurses.....

And yes, management is aware.........

Well, it sounds as though you've tried everything: you've tried confronting the CNAs at fault-that didn't work. You've tried getting management to intervene-that also didn't work. It sounds as if this situation is out of control...maybe it's time to vote with your feet and move on to another unit in the hospital that has its act together.

Can you write them up when you delegate and they didn't do the duty? How about keeping a paper trail on the specific CNAs who are giving you a difficult time? If other Nurses are having the same issue, maybe they can keep paper trails as well? What about all the Nurses on your unit going to someone above your NM? Since this is only happening on your unit, it seems like the issue may lie with your NM. You and the other Nurses on your unit should ask for a temporary switch to another unit until things change... Maybe then the NM will get the message! LOL

Hope everything works out for the best.

Do you work with me?? Asking because I have the exact same problems with the CNA's. Not all of them, some are awesome, but the ones that work generally on my shift?? Just like what you're saying... Can't quit, no jobs around.. so I go home and kick my dog... (kidding) And management is fully aware..

Specializes in Home Health, SNF.

Most of my CNA's are really good on 7-3. The 3-11 are a different story. As UM I work from 8:30 to 5 P.M. When the 3-11 charge comes on she is disorganized and afraid of the aides, therefore they walk all over her. I have sent aide's home and written them up. Charge nurses need to take charge, if management isn't helpful, can you go higher up? I feel for you and wish you luck, I know it can be tough.

Stuff like this makes me very angry :madface: I'm a CNA, I work my a55 off, and still many RNs are convinced all aids are lazy because of the brat-like types Virgo has to deal with.

Since management knows and chooses to ignore it: RUN. It ain't gonna change.

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