Is it a good idea to write up another nurse or unit staff member who acts hostile?
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On the unit I work in, there's a certain night shift charge nurse (whom I rarely interact with, since we work different days) that some new nurses find a bit intimidating. I, a CNA, personally can't stand her since I find her arrogant and loud, but nonetheless we get along fine professionally and only speak to each other when we have to (i.e., work-related matters).
Anyway, many months ago, I recall her yelling at me because I hadn't yet printed out chart labels for a patient that had just come in. She works nights, and I had just come in for my day shift, so I was barely even aware of this patient's presence. I instantly felt angry in response, but I recall that my day shift charge nurse really alleviated my displeasure by politely asking me if I could print the labels out. Of course, I did so.
The anecdote's not really a big deal, and nothing of course happened as a result of that. But I think back to it and can't help but wonder whether overt signs of hostility and discourtesy would be grounds for reporting such behavior to the clinical manager.
Our hospital system would certainly label this as 'inappropriate behavior' (e.g., yelling), and thankfully the extreme majority of time staff members are courteous and respectful of each other. But once in a while, I've noticed that an NP, for instance, will query a floor nurse with an accusatory tone why the fluids hadn't been started yet since the NP had written the orders 2 hours ago!
So long story short... When do you draw a line between permissible anger in the workplace and when hostility should be immediately reported to the boss via a writeup?