How would you handle this, VERY lazy CNA!

Nurses General Nursing

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I really hate to come here and vent about a CNA because I know in most cases on the floor I work on, they work very hard. Also I was a CNA for 4 years before getting my nursing license so I know what it's like.

We have a fairly new (to our facility) CNA. She has been a CNA for a long time. She was great the first few weeks, and then we noticed none of the patients getting bathed. She has lied to my face several times about bathing patients. I have had days where I have changed all my beds and done my baths myself. With 5 patients. I have felt like I have not had a CNA at all when she works. I am literally doing everything, bathroom trips, bed baths, feeds, bed pans, changing diapers...but only when she works. I have come into rooms on sever different occasions, different days, to find her sitting in the chair in the patients room, watching football and rooting on the patients team, chatting, whatever.

Yesterday was the deal breaker for me. I entered a patients room and something smelled bad. At first I thought the patient had vomited, but could find no evidence. Her bed was cleaned and her hair had been combed, so I figured she had her bath. When I went to give her lovenox injection and pulled back the covers to expose her tummy, a HORRIBLE smell came out. It was not a BM, it was her lady partsl area! I KNEW she had not been washed. I gave the injection, called the CNA and asked her to please bathe mrs so and so next as the Dr was coming to cast her arm. At this time she said "When is he coming" I just said Soon. I finished hanging blood on another patient, getting the cast cart from ER and then went back to do some chart checks. She went into the room, so after a few minutes I followed. She was SITTING on the chair in the patient room, talking to her. She said "Oh I am just getting vitals and then I am going to bathe her. (She was getting vitals SITTING with the machine across the room) Ok, whatever. I go back to do my chart checks and she came out 5 mins later, looked at me and said "She smells just like baby powder now, I washed her all up" Ok fine. The daughter of this patient entered the room, so I followed to tell her the Dr was coming soon to do the cast. Then I smelled that same smell. The daughter mentioned it to me too. I lifted back the covers, to find NO baby powder present and the same foul odor. I specifically told the CNA to do peri care! So I decided to do the job myself. I could NOT even find the bath basin! She had definitely NOT washed her.

What I cleaned out of this poor patients peri area was disgusting. The daughter watched me the whole time, she saw what I did and what I cleaned out. She also had a foley so I did foley care. I was SO MAD I couldn't even confront the CNA. I told Charge and she told me to tell the manager. I feel bad, but at the same time, she is there to do a job too and not that I am beyond washing a peri area, but I knew I had a Dr coming to put a cast on at the end of the shift and I was trying to get chart checks done!

Would you say something to the manager or just go on doing what you are doing and bathing patients and let her get away with this lazy behavior? Ugh!!

Specializes in Community Health, Med-Surg, Home Health.

What disturbs me about this is that many times, nurses will, in fact, report these behaviors, and nothing is done. Especially if the aide is under a union. Managers turn a blind eye, and even those that do try and follow the steps are slapped in the head with the wrist tapping that many employees (nurses included) receive. And, then, the employee is still flaunting their behavior in the faces of those that took the stand to report them. I can see sometimes, if the aide was busy really trying to give good care for all of the patients and just didn't get there, yet. But, this was not nice.

As a cna/ht what ever title of the week it is, you have to have a paper trail no matter what. The union can not do anything to help keep this person if there is a paper trail. Also, is there a job discription? You would need this too and show the cna that this is what you are suppose to do. Then if they do not do it, again, write them up. And every time you write them up, bring a copy to the next person in line so they know what is going on. If they do nothing,then go higher....chain of command as they say, but always write them up and keep on the "higher ups" to do something. We had the same problem here and no one kept a paper trail until 1 nurse manager did. It took a good 3 months to get them out, but they are out.....even her sister was the union president and she could do nothing to help her because of the paper trail. Document day, time, and situation and how long it took this person to act on the "request" to care for a pt, how long it took tem to do it and how the work was done. If you keep doing her work, she will let you keep doing it.

Please don't think that all aides are like this person, we are not. There are good and bad in all proffesions but you only hear about the bad.

There are nurses, LPN and RN and doctors that I would not let empty me cats litter box much less take care of me....and the same is said about some aides. I take care of my patients the way I would want to be taken care of or a family member that I liked to be taken care of.

Good luck on getting them out....for your sake and the pt's.

I am a CNA/Nursing Student and I just happen to work with a lazy CNA just like the one you are speaking of. I have written her up and I will write her up again. That is pure neglect and sooner or later it's going to come back and bite you in the rear if you don't do something to help the situation out and that is by making sure each incident is reported. Sooner or later the paper trail is going to catch up with her. Managers can only ignore so much. This could easily come back on you. CNA is just what it is Certified Nurse Assistant. She is there to assist the nurses and if she can't do what you ask her to do, that is insubordination. Write her up and get rid of her before she does something that will cost you your job and/or a patient's life.

You might want to try a different tactic with the higher ups if just reporting her doesn't work. Very soon Medicare is going to stop paying for certain nosocomial infections. UTI is one of them. If this patient isn't getting catheter care, chances are better than good that she will get a UTI if she didn't have on on admission. If that happens and the patient is on Medicare, they will not pay for the treatment. Private insurers will probably follow suit. Management will definitely look at this if it is going to involve reimbursement.

Keep up the good work!!!!!

Specializes in LTC, Psych, Hospice.

I worked with a CNA like that once. In addition to not doing her job she was a frequent "no call no show". The last time was Christmas Eve and Christmas day. Sure, I wrote her up as did several other nurses. They finally fired her and then I found out this weekend that the administration has RE-HIRED HER as a ward clerk. What the ##!

Specializes in med/surg, telemetry, IV therapy, mgmt.

part of our jobs as rns (and it's in your job description) is to supervise the work of subordinates. that includes the cnas. you gave this cna clear instructions and she very blatantly didn't do what she was told to do and lied about it. you need to document this in writing to memorialize it so your manager has some proof to work with. that is also a responsibility that goes with supervision. you just have to sit down and write out the facts. write exactly what you instructed the cna to do, what she said, what you discovered her doing and discovered when you attended to the patient and what the cna had to say. very factually. include the date and times if you can remember them. sign the paper and turn it in to the manager. she'll need this to back up a claim of insubordination of this employee.

if you and others don't start documenting this cnas behavior now, she will continue to be employed. after a while, you'll never get her out of the place. she deserves to be shown the door if she doesn't clean up her act (pun intended). facilities can't fire people without written documentation to prove their wrong doing. however, what i have found over the years is two things come of these kinds of situations. when the cna is confronted by the bosses after they are written up they either: (1) get an attitude do more things, get written up more and eventually quit in a huff all on their own, or (2) straighten up and become better employees. more often than not, it's #1, but then, i worked in a nursing home a lot. the thing is that in a hospital they are less likely to be around very long because there are too many people around to see them pulling off their little stunts. they can usually get away with their bad behavior a lot longer in a nursing home because of the lower number of staff around to see it.

no brainer, dear. i can't believe you're even considering not going to the manager. complaining about the cna here isn't going to do anything except let you vent, and after a short while even that's not going to make you feel better. and think about the pts......is it fair to them that she be allowed to continue her bad habits?

document everything. as several posters have already said, without documentation nothing can be done.

Specializes in Staff nurse.

Document!

Document!

Document!

Specializes in Ortho, Neuro, Detox, Tele.

I'd very freely mention to her face..."I KNOW you're not doing your job. I've asked you repeatedly. Is there an issue with me or your patients that I need to know about? It's important that we provide at least a BASIC level of care so our patients can go home and lead a normal life. You have until the end of the shift to do ALL of your basic care. If not, please feel free to come in and we'll sit down with the boss and explain exactly why you can't do your job. "

Honey, You CAN'T do it all! This is why CNAs are here in the first place! (PS I am a tech right now, BTW) I understand when the nurses can't help much, they've got all the other crap days pawned off on them.....But none of us will let our care slide just cause we're overworked.....the petty stuff doesn't get done, but we wash completes, we put on the passive motion machines, we take vitals, we help patients.

KUDOS to you for being a caring nurse, but take a step back and reeval your role as the RN vs when you were a tech....you got a lot more duties now! One of which is to protect patients and fellow CNAs from that kind of worker.....1 bad apple spoils the bunch....

Ok... Devil's advocate here...

You say that she was doing a 'great' job, and now she appears to have done a complete 180. I'd like to see your manager investigate any physical (or other) reason for this seemingly abrupt change.

I say this because we had a similar situation with a tech who suddenly began slacking off. Turns out she was having TIAs and ended up with a full-blown CVA.

I've also worked with staff who've had a change in their work habits because of severe personal stress.

If a patient or one of our friends or family exhibited such a change in behaviour, I think most of us would want to know why before assuming they were simply lazy. Just something to consider before we all burn her at the stake.

Oh, in your post you didn't mention that you'd pulled this person aside to confront her. In that I mean simply saying (privately) what you did here to us; "When you started you were doing a very good job, but I've noticed recently that you are not keeping up with your duties and I'm also concerned that you've told me patients have been bathed when they clearly have not."

Just another thought.

I do agree with the above posters. Union or not, if this behaviour isn't documented, there is little the manager can do about the situation.

I am an STNA currently and I know every aide has their days where they are burnt out or there is something going on in their home life. I used to work with an Aide like this at my previous employer and not only were the Nurses frustrated, but we, the aides, were equally frustrated. We had to pick up her slack on top of our own work. So us aides decided enough was enough and talked to one of the nurses that we trusted and told her how we felt. First thing she done was take all of us outside before the end of our shift, and asked her what her problem was, kind of like an intervention. We told her how her slacking made us feel and the nurse explained that she decided to get all of us together and see if we can fix what was wrong before she took disciplinary actions. In some cases it turned out that it was a simple problem, feeling overwhelmed, family problems...etc. In other cases they would just sit back and not say a word and continue to go on doing business as usual. If that would happen then and only then the nurse would start writing the person up and tell her " I am writing you up, I have tried to figure out whats going on and nothing seems to be working." So then after a few nurses started writing the person up it was up the administration to take action. I willingly admit there are days that I do not feel like doing anything but never would I leave my residents dirty or smelling like you described. Something should be done about it.

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