I was fortunate to volunteer at the PMAC in Baton Rouge after Katrina. The evacuees there were truly grateful for everything that was being done. We treated about 5000 people while I was there. There was only one violent incident as far as I know.
Fast forward to 2008. I live and work in NW Louisiana and while I didn't volunteer at the shelter being written about, my little town did have some evacuees. The only news we received about the shelters was the bad stuff that the evacuees were mad about. There wasn't anything about the behavior of these people. Maybe this nurse was attempting to tell the story from the other side of the fence and how some people can not be made content.
Yes, there was a problem with showers, but in the face of disaster, is a shower tops your priority list of things to need? I would think that most people would be happy with a roof over their head and food on the table.
They weren't happy because the kids didn't have something to keep them occupied. I wasn't aware that the job of the volunteers to keep your kids occupied.
Lots of people I know have volunteered at shelters and the consensus among them is that there are a lot of good people at these places who are grateful for what is being done. But as with anything, there are those who make a lot of noise cause things aren't like "home". A shelter isn't meant to be like home, its meant to be a temporary place to stay until you can get back home.
So, I guess what I am saying is that unless you have walked a mile in these volunteers shoes, you have no right to open your mouth and judge them. If you weren't there, you don't know.