I have a question for those of you whose administration uses Press-Ganey. When someone gives you all positive scores, does this get back to you all?
My point: I was hospitalized in February of this year and the nurses who worked with me were all tops. They were awesome, so when I got the Press-Ganey, I did not throw it away. Instead, I gave everything pertaining to the nursing staff top scores because they deserved it. I'm wondering if they will be somehow recognized because they all were excellent, and I would like that to happen.
I hear so much on here about Press-Ganey and how the staff hears about the negatives, but do the nurses hear about the positives which they so deserve?
I'm just curious because I've been wondering about this for a little while.
The nm puts copies of pg in our nursing lounge. They think we read them to add insight as to our care. But , we look at them to laugh mostly. How can we not when they say things like , your nurses are too fat, I waited for 4 hours and I had a really bad cold, next time I'll say I have chest pain so I can get back sooner, the nurses were too busy to give me a pillow. the list goes on and on. There are good things to read about, there are things that I look at and say, we need to change that. But for the most part it's a joke !
Good luck ! That's one organization that needs to go away.
Specializes in CNA, Surgical, Pediatrics, SDS, ER.
If we get a good pt survey then we get a copy of it in our locker. We do not display the comments from surveys. If something bad was said then a staff wide e-mail goes out.
The ED in my area has the lowest overall percentage in the hosp but it's a tougher job to keep them satisfied there.
I agree PG needs to go away. They should let us rate our patients!
Specializes in Adult Med-Surg, Rehab, and Ambulatory Care.
We get a copy of all comments, good and bad, posted in the break room. I can't say that I have ever seen someone negatively mentioned by name, so maybe those are filtered out.
Here's what bugs me: PG must've called all the crazy people we had one month -- you know, the ones who wanted to eat prior to an EGD, the ones who didn't remember how many times the water pitcher was refilled, the ones who didn't get 50 mg of IV Dilaudid and then have our blessing to go downstairs to smoke -- and PG rates them all as if they were not too sick to recall, stuporous from pain meds, not needing psych evals, and not completely demented.
Right.
Anyhow, our unit posts the (sometimes hilarious) quoted statements of the former patients, and all names mentioned in a negative are inked out.
:zzzzz At my hospital we get a free meal in the cafateria....if you are named by name. The positive comments are posted on the board. We also get a notation in our files. Yeah boy!
HOWEVER, we get the negative ones MUCH more often, and usually the comments on them are stupid and non-constructive. How on earth can they give credence to a report in which the comment line is filled with "ER Nurses were MEAN,MEAN MEAN,MEAN!" with no example provided. "The doctor made my fiance cry"....said pt was referring to doctor gently explaining that if pt signed out AMA he could die. Fiance cried because pt would not stay.
"everyone was sitting around eating hot dogs"...this was on a busy night when we were having an employee appreciation dinner......couldn't send everyone to lunch in the one hour they were serving, so we had a few of us scarfing our food in between running our orifices off....double sigh. These are the kind that just tick me off when they send us copies to look over...How exactly is administration wanting us to respond to these types of things.
At our hospital we get emailed at the end of each month with the comments from the surveys. The names are blanked out of the negative ones, but left in the positive ones.
I would like to know where the reliability and validity figures on Press-Ganey surveys are located.* One would think there must be some, especially if some ratings are based on "random samplings."* Why have we as nurses not been smart enough to pursue this issue?*
A dumb question...what is Press-Ganey? This is new to me.
In short, Press-Ganey is a way for pts to rate the hospital. There are differnt categories such as nursing, docos, tests, dietary, etc. The scores are from 1 - 5, with 1 being very poor and 5 being very good. Therefore, we are supposed to tell pts that we are giving them "very good service" to try to get them to mark 5s on their surveys. I think each place does it a bit differently. At my hospital, every 3rd discharged pt receives a survey in the mail. They can return it anonymously if they want to, but there is a space for names. They also can ignore it, which many people do. So we get a printout every week of "how we are doing" broken down into the category. Funnily enough, our nurses are rarely below the 99th percentile, but we still have "a lot of room to improve" because our docs get 4 (hospitalists - pts never see the same doc twice or don't even know who thier doctor is), or we get an 11 on tests (they had to wait too long for their CT). What am I supposed to do? Run down and run the machines too? But anyway, without climbing up too high on my soapbox, I will just say that I don't think it is very effective. Case in point - the pt who came over from another unit completely p***ed off about something that my bosses worked their butts off fixing. By the time the pt left, they were fawning all over us, about how fantastic we all are, how wonderful the care is on this unit, etc, etc. But what happens? That person gets a survey and writes up the entire situation that was already fixed and that happened on another unit anyway, and we get docked for their scores, despite the fact that they had written in the comments section how wonderful out floor is!!!!!!!! Does that help?
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time4meRN
457 Posts
The nm puts copies of pg in our nursing lounge. They think we read them to add insight as to our care. But , we look at them to laugh mostly. How can we not when they say things like , your nurses are too fat, I waited for 4 hours and I had a really bad cold, next time I'll say I have chest pain so I can get back sooner, the nurses were too busy to give me a pillow. the list goes on and on. There are good things to read about, there are things that I look at and say, we need to change that. But for the most part it's a joke !
Good luck ! That's one organization that needs to go away.