I have a question for those of you whose administration uses Press-Ganey. When someone gives you all positive scores, does this get back to you all?
My point: I was hospitalized in February of this year and the nurses who worked with me were all tops. They were awesome, so when I got the Press-Ganey, I did not throw it away. Instead, I gave everything pertaining to the nursing staff top scores because they deserved it. I'm wondering if they will be somehow recognized because they all were excellent, and I would like that to happen.
I hear so much on here about Press-Ganey and how the staff hears about the negatives, but do the nurses hear about the positives which they so deserve?
I'm just curious because I've been wondering about this for a little while.
Specializes in Critical Care, Capacity/Bed Management.
Press Gainey is not a fair way to rate health care. Health Care should not be rated as to how good was your food or how fast your test was performed but rather, was your ailment attended to in a proper fashion, were the ordered meds given, etc.
Everyone will have a bad experience in hospital because it is not the norm of many people and there are days when staffing is tight. Press Gainey is just a tool used to shut down small hospitals which is a huge mistake.
Okami_CCRN, BSN, RN
949 Posts
Press Gainey is not a fair way to rate health care. Health Care should not be rated as to how good was your food or how fast your test was performed but rather, was your ailment attended to in a proper fashion, were the ordered meds given, etc.
Everyone will have a bad experience in hospital because it is not the norm of many people and there are days when staffing is tight. Press Gainey is just a tool used to shut down small hospitals which is a huge mistake.
*Sigh* Come on UNIVERSAL HEALTH CARE!!!