how would you feel as a pt?

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I know we have talked about this before, but I was wondering..........if you were a pt. at a hospital, how would you feel if a nurse kept coming in your room saying "I am soandso and I am here to give you excellent care". I think as a pt I might laugh. I know as a nurse I would feel sooo stupid. My friend from work does PRN at another hospital and they are making them say this now r/t low.......gasp......survey scores (no excellents on them). They hope that by putting the word "excellent" in the nurses script they will gain more excellent scores on the survey. What a bunch of BS. Funny, though.

Specializes in NICU, PACU, Pediatrics.
I know we have talked about this before, but I was wondering..........if you were a pt. at a hospital, how would you feel if a nurse kept coming in your room saying "I am soandso and I am here to give you excellent care". I think as a pt I might laugh. I know as a nurse I would feel sooo stupid. My friend from work does PRN at another hospital and they are making them say this now r/t low.......gasp......survey scores (no excellents on them). They hope that by putting the word "excellent" in the nurses script they will gain more excellent scores on the survey. What a bunch of BS. Funny, though.

hey I think I work at this looney bin, and if you give report the want you to go in the room and say "I am leaving now but Karen will be taking care of you, she is an EXCELLANT nurse and has been in nursing for 10 years...."

I don't do it it's stupid so write me up

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Specializes in cardiac med-surg.

me--- "i'll give you my score at the end of the day !"

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Specializes in Emergency Room.

this explains why pt's are so demanding and will be even more demanding in the future. i had a pt say to me the other day "where are the nurses? i need someone to prepare my tea and serve me cookies" ????????????.:nono:

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Specializes in all things maternity.

I do not script! Its moronic for administration to believe that pts do not pick up on the fact that every nurse they come into contact with has the "same speech" so how sincere can they possibly be. I go on rounds at the beginning of my shift to introduce myself and see if my pts need anything right away. I go on rounds at the end of my shift and make sure my pts are ok and ask if they need anything before I go and the next shift comes out to see them. I answer my lights asap. I try to anticipate their needs. If I do not get "excellent" marks for the professional and compassionate way I take care of my patients, then I certainly won't get them for making some idiotic remarks to them that they heard from all the previous nurses before me!

As for being the pt in this scenerio, I have serious health problems and am in the hospital a couple times a year. I am sick. I do not wish to be entertained. I just want to know who my nurse is so that I may ask if I need anything. I rarely put my call light on cause I know my nurses are busy and will get to me asap. Give them a bad score because it took them a few minutes to bring me fresh ice water or another pillow???? No way!!!!!! As long as I get my meds in a timely manner and my nurse knows what my diagnosis is and what to expect, I'm ok.

When I am well enough to want to be entertained, I'll ask you to call administration and have someone in a suit come "script me"! Then I want to go home! LOL!

:balloons:

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Specializes in A myriad of specialties.

I would laugh then think (and maybe say it too) "well we will see" then add "who's making you say such idiotic things????" and hopefully get the nurse to laugh too.

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after i had my 3 year old and was moved to my room, my evening nurse did that all the time. and every time she came in myself and my husband would laugh when she left. the first night i had her she told me about a survey i had to take before i left!!! i felt like she was being nice b/c of that, she seemed really fake the whole time. it was comical though for us though especially since i had a rough time.

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I think I would stare and say "What??" and then laugh when it's repeated!

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I never heard of "scripting" nursing language before reading it on this site! It sounds moronic to me.

I'm kinda new, but one thing that makes sense in my job is to be honest with the patient. Or as honest as allowable, you get the idea...

If I walk in with that kind of horsepooey, how much trust am I instilling? I'd sound like a corporate wonk! Or maybe a McDonald's ad. Regardless, I am very down-to-earth with my patients, they know they can ask me anything. I wonder how well that'd continue if I started spouting stupid phrases that were obviously designed for a marketing ploy?

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Specializes in Psychiatric.

The problem is that a patient's idea of 'excellent care' and mine might be totally different, and that introduction, aside from being completely assinine, sets the nurse up for certain failure when s/he doesn't meet the patient's standards...I mean, what if the patient's idea of 'excellent care' is having his/her pillow fluffed every hour or something like that??

How silly...:trout:

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Specializes in ICU, L&D, Home Health.

We don't have scripting as bad as that, but we do have a team that rounds on patients and asks them what the one or two things we could do that would show excellent care. Their answers are kept on the chart. Most of the time it's small, like "keep my pitcher full of fresh ice water" or "greet my family when you come in the room". We're also supposed to ask constantly "is there anything else I can do for you?"

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:o would be nice at least to introduce yourself. when I was in after my hysterectomy- I barely saw my nurse. I was so nauseated and in pain. all I got was wow- Im so busy and your my only pt that isnt a total care..

I agree. I had surgery month. It was outpatient done in an ambulatory center. Prior to the surgery, I had not 1, not 2, but 3 nurses come in... one at a time... introducing themselves and telling me that they (nurse 1, then 2, then 3) would be my nurse for the morning and would be starting my IV. Apparently nurse one had to leave for lunch, nurse two had a Dr. appt... and finally 3 started it.

I understand they were busy.... but I was extremely nervous to begin with. It just would have been nice if only one nurse would have been there from the beginning, told me who she was, and then taken care of me from that point on. It was all very confusing.

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I, as a patient, feel that as long as the nurse:

1. introduces him/her self

2. says something to the effect of if you need anything feel free to call me

3. checks in occationally

4. is available in a reasonable amount of time (a.k.a. does not make you wait an hour to unhook the IV so you can go to the bathroom) or if unable asks someone else to help you

5. is kind, compationate, and not rude

If these things are true then the nurse is ok with me.

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