how would you feel as a pt?

[crissrn27, RN]

I know we have talked about this before, but I was wondering..........if you were a pt. at a hospital, how would you feel if a nurse kept coming in your room saying "I am soandso and I am here to give you excellent care". I think as a pt I might laugh. I know as a nurse I would feel sooo stupid. My friend from work does PRN at another hospital and they are making them say this now r/t low.......gasp......survey scores (no excellents on them). They hope that by putting the word "excellent" in the nurses script they will gain more excellent scores on the survey. What a bunch of BS. Funny, though.

[RGN1]

If I was a patient I would think - "we'll see then" & would be looking for chances to prove them wrong!!! Not that I'm a malicious person or anything it's just that it would put my back up - though maybe that's the English in me!

Personally I think it's terrible, terrible way to introduce yourself - IMO, of course!

[mamalle]

would be nice at least to introduce yourself. when I was in after my hysterectomy- I barely saw my nurse. I was so nauseated and in pain. all I got was wow- Im so busy and your my only pt that isnt a total care..

[canoehead, BSN, RN]

I would have to ask her to cut the lines, I assume I'd be too sick to play that game. Just help me get better, and I'll speak up if I need anything. We're playing on the same team here, no need for mind games.

[RGN1]

would be nice at least to introduce yourself. when I was in after my hysterectomy- I barely saw my nurse. I was so nauseated and in pain. all I got was wow- Im so busy and your my only pt that isnt a total care..

Of course you absolutely should introduce yourself, I hope no-one would question that, I would never dream of that not being the very first thing I do every shift but I could not say THOSE lines without ending up rolling on the floor laughing!!

Mind you I think I might try it next shift just to see what my English, private patients, think!!

[danh3190]

If I were a patient I'd probably make some sort of sarcastic remark about how stupid it was that the poor nurse had to say such stupid lines. Then we could both have a laugh about it.

[bethin]

I wouldn't laugh, but I'd be wondering who the jack$$$ is that is making them say such stupid stuff.

Of course I know who the jerk is, it's management who probably hasn't visited a floor in eons. Probably doesn't even remember what a patient looks like now.

One day I would just love to have our president follow us around. He's been with us for a year and has never introduced himself. Had a meeting last week and we thought he was the survey guy. Turns out it was the president telling us our employee satisfaction was way below average. Wonder why that is??? Kitchen closed on weekends, severely understaffed, backstabbing at a critical high, and a president that's been here for a year who we mistaken for the survey guy. Oh, and management firing a nurse because she forgot to clock out after receiving a phone call that her husband was involved in a serious MVA with a drunk driver and was being airlifted to a trauma center.

Yep, we're a bunch of satisfied people.

[purple_ylem]

I know we have talked about this before, but I was wondering..........if you were a pt. at a hospital, how would you feel if a nurse kept coming in your room saying "I am soandso and I am here to give you excellent care". I think as a pt I might laugh. I know as a nurse I would feel sooo stupid. My friend from work does PRN at another hospital and they are making them say this now r/t low.......gasp......survey scores (no excellents on them). They hope that by putting the word "excellent" in the nurses script they will gain more excellent scores on the survey. What a bunch of BS. Funny, though.

yup. if i'm the patient and the nurse says that, i'd expect no less. if he/she doesn't deliver his/her promised "excellent" care--i'd really feel bad.

i'm glad you brought this up...i'm not going to use that line--kinda like a false reassurance, dontchathink?

[meownsmile, BSN, RN]

Most of that scripted stuff comes out of surveyland. What it does is promise something that in our day of low staffing and overworked nurses very rarely can be achieved. They have a nice little script we are supposed to use, but noone has time for that in the first place. However, we do walking rounds after report between the RN going off and coming on. It gives us a chance to introduce the new staff coming on and communicate that the nurse they have had is leaving shift. The response from that has been positive. It also gives the offgoing nurse a chance to add anything to report they may have overlooked and the oncoming nurse a chance to ask any questions they might have as they move room to room. It works well.

[fultzymom]

I think I would laugh. That is funny to say. I would want to laugh as the nurse saying it. It sounds ridiculous. I could imagine myself laughing each time that I said it to a patient. Too funny!

[jill48, ASN, RN]

what kind of crazy talk is that?

[nuangel1, BSN, RN]

i wouldn't nor could say that .that just sets up unrealistic expectations with pt and family .yes i always introduce by my name and i am your nurse .but not the rest .no scripted stuff for me.as a pt ,and i have been one multiple times b/w er visits and inpt admit,i would then expect it and point out it was not excellent .in my last admit i barely saw the nurses .