Disrespectful

[martymoose, BSN, RN]

Hi - just another vent.Was told by one "higher up " that we are just going to have to "suck it up" when we c/o not enough staff scheduled, call ins,techs being cut. The other "higher up" told us that "we've been spoiled, and we better get used to things the way they are now."

Do these comments seem professional? The whole staff morale is completely in the toilet, I am sad for my co-workers who work their behinds off, and sad for myself for being so stupid as to stay where I am.

Is it like this everywhere else?

[noyesno, MSN, APRN, NP]

Seems less than professional to me.

It's like that where I work. In the same "huddle" we were told, "it's been tough around here with the acuity so high," followed by, "don't forget to get your patient's family members that cup of coffee they asked for because they'll really remember it in their survey." Blow me. I'm I allowed to say that on Allnurses? Probably not but that's what I want to say to these people with all their grand ideas. Just keeping it real.

[cass1320]

@noyesno

This may be my favorite comment ever.

[martymoose, BSN, RN]

LoL noyesno- I have found myself saying exactly the same thing..blow me...a kiss:roflmao:... Best thing Ive heard today.

It's justt getting very tiresome day after day after day

[BrandonLPN, LPN]

Seems less than professional to me.

It's like that where I work. In the same "huddle" we were told, "it's been tough around here with the acuity so high," followed by, "don't forget to get your patient's family members that cup of coffee they asked for because they'll really remember it in their survey." Blow me. I'm I allowed to say that on Allnurses? Probably not but that's what I want to say to these people with all their grand ideas. Just keeping it real.

I think there's a special circle of Hell set aside for the people who develop the customer service surveys for hospitals.

[uRNmyway, ASN, RN]

And I think the circle below that one is for those who see those surveys as the New, New testament.

Just recently had family members complain and ask to get compensated because they thought 'customer service' had been low. The reason? Well, we were busy with rapid response for their family member who was very quickly circling the drain. I mean, really? The only compensation you need is that your family member it's alive!!

[Esme12, ASN, BSN, RN]

Seems less than professional to me.

It's like that where I work. In the same "huddle" we were told, "it's been tough around here with the acuity so high," followed by, "don't forget to get your patient's family members that cup of coffee they asked for because they'll really remember it in their survey." Blow me. I'm I allowed to say that on Allnurses? Probably not but that's what I want to say to these people with all their grand ideas. Just keeping it real.

As long as it is not another member you are saying it to.....

[twinmommy+2, ADN, BSN, MSN]

Yeah that does seem a little disrespectful but it seems to go along with the trend, at least from what I've been reading here, that there will be decreased staffing, increased patient loads, and don't forget about the patient satisfaction surveys.

[xoemmylouox, ASN, RN]

It's to the point they just don't care with faking respect for us. They know if you quit they'll just hire someone else or not fill the position at all. It's ridiculous! How do they expect us to care when they don't?

[NottaSpringChik, BSN, RN]

Best comment ever noyesno! I work at a jail and I once had an inmate tell me, "The service here has just been terrible this time." Yeah.... okay, I'll get the Sheriff ... heads will ROLL! Lol!

[Been there,done that, ASN, RN]

Seems less than professional to me.

It's like that where I work. In the same "huddle" we were told, "it's been tough around here with the acuity so high," followed by, "don't forget to get your patient's family members that cup of coffee they asked for because they'll really remember it in their survey." Blow me. I'm I allowed to say that on Allnurses? Probably not but that's what I want to say to these people with all their grand ideas. Just keeping it real.

Well said but,

Think it should be "bite me"

[HouTx, BSN, MSN, EdD]

Yet another example of incompetent management.

The OP's manager was completely out of line - instructing staff to "suck it up". Horrible. Disrespectful. Guaranteed to undermine professional practice & overall staff morale. A competent manager would have been transparent - letting everyone know what was going on and the changes that were taking place. Then s/he would have asked for staff input/assistance on the best way to meet these new challenges & come up with a clear plan that everyone could agree on. Finally, s/he would be there, jumping in to help out whenever things get hairy.

I am sure I am not the only one here on AN who can recall times when we had a very heavy workload, but because EVERYONE was working hard right alongside us putting in the same amount of effort - it was still 'good'. Nurses don't leave jobs - they leave managers.