A student was sent to me with a pass that said "congestion" The student is a 5th grader that is well known to me. He strolls into the clinic smiling and laughing with another student. First impression, he seems fine with a little nasal congestion, temp 98.1. In my judgement, he was fine and I sent him back to class. Fast Forward two days, a teacher comes to me and said she received an email from this student's mother complaining about me. The email said that if her son asks to go to the nurse again that she needs to be called. She went on to say that apparently that nurse is incompetent and I don't want my child sent to her. This email was sent as a group message to all the child's teachers and the administrators. (not me)
As a school nurse, I have come to expect this behavior from a few parents every year but my problem is that this parent is a school nurse at the school down the street. She is a colleague for the same school district. I have covered her school before as she also covers mine when I'm out.
I just don't get it, why didn't she talk to me about this before she complained to everyone I work with?
She knows this job and knows the district guidelines we use to determine if a parent call is warranted. I treat every student the same. Just because a student's parent works in the school district does not mean I give them special treatment. The more I think about it the more angry I become.
I have mentioned this incident to the nursing director and she told me that this nurse is under a lot of stress right now and to let it go. She also said that if this was a valid complaint against me that she would have been notified about it from the school administrators.
We all have stress in our lives and everyone deals with it differently but I feel this is a personal attack on my nursing skills and judgement. Am I justified in feeling this way? I feel like this is something that I need to address with her on a personal basis. The more I think about it, the madder I become. What do you guys think.
Need input to this situation.
A student was sent to me with a pass that said "congestion" The student is a 5th grader that is well known to me. He strolls into the clinic smiling and laughing with another student. First impression, he seems fine with a little nasal congestion, temp 98.1. In my judgement, he was fine and I sent him back to class. Fast Forward two days, a teacher comes to me and said she received an email from this student's mother complaining about me. The email said that if her son asks to go to the nurse again that she needs to be called. She went on to say that apparently that nurse is incompetent and I don't want my child sent to her. This email was sent as a group message to all the child's teachers and the administrators. (not me)
As a school nurse, I have come to expect this behavior from a few parents every year but my problem is that this parent is a school nurse at the school down the street. She is a colleague for the same school district. I have covered her school before as she also covers mine when I'm out.
I just don't get it, why didn't she talk to me about this before she complained to everyone I work with?
She knows this job and knows the district guidelines we use to determine if a parent call is warranted. I treat every student the same. Just because a student's parent works in the school district does not mean I give them special treatment. The more I think about it the more angry I become.
I have mentioned this incident to the nursing director and she told me that this nurse is under a lot of stress right now and to let it go. She also said that if this was a valid complaint against me that she would have been notified about it from the school administrators.
We all have stress in our lives and everyone deals with it differently but I feel this is a personal attack on my nursing skills and judgement. Am I justified in feeling this way? I feel like this is something that I need to address with her on a personal basis. The more I think about it, the madder I become. What do you guys think.