An Idea Whose Time has Long Come: EMPLOYEE satisfaction scoring?

[SmilingBluEyes]

Shift the focus from patient satisfaction to employee satisfaction

YES AN IDEA WHOSE TIME has LONG COME! Thanks, KevinMD!

When will employers actually give a damn about EMPLOYEE SATISFACTION? It's linked directly to business success.

A worthwhile read.....................................what do you think?

I say, drop Press-Ganey and start caring about your work force and watch the changes happen. "Customers" READ: Patients -------are NOT always right!!!

[klone, MSN, RN]

It is an illusion. Management seems to claim that they are invested and really listen and react to employee surveys. .

At our facility it's not an illusion. Those departments that scored low on the employee satisfaction survey are identified. The staff has several meetings with an HR representative where we discuss the questions that we scored the lowest on. Then we identify the top three most important questions and come up with possible solutions. After several meetings, the HR rep then takes this to our manager and a discussion is held on what can be done to address those issues.

Right now two things are currently in the works to address the issues our department had that prevented high employee satisfaction.

If a department scores low for 2 or more years in a row, then the manager is put on a corrective action.

[Red Kryptonite]

klone, where do you work? Cuz.....dang. That sounds awesome. And rare.

[SubSippi]

Our employee satisfaction surveys are worded in a way that makes it impossible to express dissatisfaction.

I'm sure whoever came up with that idea got a raise.

[bellini]

There is research evidence to support this. Not that hospitals do anything based on evidence when it comes to personnel.

[bellini]

It seems like we are constantly being asked to complete some sort of satisfaction survey. And yet nothing ever changes. So I don't bother anymore.

[kidzcare]

There was a survey regarding a change in shift hours that went out at my part time job a while ago. Apparently a BUNCH of people took it upon themselves to use the back of the survey as a narrative complaint that led to multiple closed door meetings and within a week the firing of the DON and ADON. I'd love to see what people wrote... I'm only there twice a month, so I missed out on the whole survey.

[ixchel]

We have them, too. I think our staffing ratio changed as a result of last year's, but now it's back up again because apparently our unit's staff is perfectly acceptable to pull and staff everyone else every shift. Meanwhile, its a stepdown unit being staffed with the same ratio as med/surg. Can't wait until this year's survey.

[llg, PhD, RN]

We have employee satisfaction surveys regularly -- and have had them for years. They are also incorporated into the Magnet and Pathways to Excellence designations. The National Database for Nursing Quality Indicators (NDNQI) also has an annual nursing survey -- and that was recently purchased by Press Ganey, who plans to integrate the NDNQI data with nursing outcomes data and patient satisfaction data.

So ... it's definitely out there.

But ... as other have said, having the surveys is only one step. They are only beneficial if the employer used the results to guide strategic planning (and budgeting).

[SmilingBluEyes]

AWESOME. THIS is what is supposed to happen!!

At our facility it's not an illusion. Those departments that scored low on the employee satisfaction survey are identified. The staff has several meetings with an HR representative where we discuss the questions that we scored the lowest on. Then we identify the top three most important questions and come up with possible solutions. After several meetings, the HR rep then takes this to our manager and a discussion is held on what can be done to address those issues.

Right now two things are currently in the works to address the issues our department had that prevented high employee satisfaction.

If a department scores low for 2 or more years in a row, then the manager is put on a corrective action.

[rollernurse365]

Did you read the linked article? Fantastic! It should be required reading: Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong | Alexander Kjerulf

[Farawyn]

Did you read the linked article? Fantastic! It should be required reading: Top 5 Reasons Why 'The Customer Is Always Right' Is WrongÂ*|Â*Alexander Kjerulf

LOVElovelovelovelove! I just snagged that and sent it to a few of my friends.

[imintrouble, BSN, RN]

Happier employees, are nicer to the customers. It's so simple.

You can make us ACT nice, but isn't it smarter to just get the real thing?

Nobody fills out employee satisfaction scores where I work.

Saying they're anonymous is insulting.