An Idea Whose Time has Long Come: EMPLOYEE satisfaction scoring?

caliotter3 · Apr 9, 2015

I continue to receive online surveys from an employer that stopped providing work to me more than a year ago. I found it fascinating how the survey form clearly states that an identifier on the submission identifies the "anonymous" employee being surveyed. I also found it fascinating how one of these surveys would mysteriously find its way into my inbox in conjunction with some unpleasant interaction with the employer when the employer was still interacting with me beyond sending me useless emails. I have only wondered how my negative brown-nose score has impacted any discussion of me in that office over the months of no work.

SmilingBluEyes · Apr 9, 2015

VERY interesting. I think a good employer ought spend at least as much time and energy trying to keep satisfied, motivated employees, as they want to keep their "customers". Employees who are satisfied and feel supported do better work. It's no more true any place than in nursing.

SmilingBluEyes · Apr 9, 2015

And don't get me started on "scripts" and play-acting to fool our "customers". They are not fooled. The only "fool" perceived is the one without an original line/thought and acts like an automaton in front of the patients. They know it's disingenuous and don't like it, either. Nurses should not be made to look like fools or actors, just to please the "customers"

A particularly salient point in the article, he mentions how some people are "bad apples" or "eeyores" who will never, ever be happy. Some people can't be pleased. It's ridiculous to give "service recovery" to people whose complaints have nothing to do with the quality of medical care they received. It's an opportunity for such people to "stick it to the hospital" if their every complaint is not addressed with some sort of service recovery or other similar butt-kissing.

All that detracts from our purpose of healing and saving lives.

caliotter3 · Apr 9, 2015

VERY interesting. I think a good employer ought spend at least as much time and energy trying to keep satisfied, motivated employees, as they want to keep their "customers". Employees who are satisfied and feel supported do better work. It's no more true any place than in nursing.

My sentiments exactly. I would double this sentiment for the good employee over the merely satisfactory employee.

Farawyn · Apr 9, 2015

I may have done MORE work in a climate of fear, LESS work in a climate of dissatisfaction, but I have done my BEST work when I felt that I was valued.

That has to be true in any business.

SmilingBluEyes · Apr 9, 2015

I have always worked harder and tried more when I knew the person/s I serve appreciate me. I hate like hell, to let a doctor or supervisor down, who has faith in me and backs me when needed. I want very much to please such people and will definitely go the extra mile for them, when the chips are down.

klone, MSN, RN · Apr 9, 2015

We do one annually. And it's also done by Press-Ganey.

allnurses Guide · Apr 9, 2015

Yep, there is one done yearly both places I have worked.

Editorial Team / Admin · Apr 9, 2015

We do one annually. Nothing comes of it. In fact, one year we had scores so horrible that HR set up a big meeting with the entire department. We aired our grievances. That was it. We never heard one peep about what was talked about and never received any feedback from the HR rep. It's to the point that most of us don't bother filling out the survey anymore- what's the point when nothing is addressed? Once, we even had management tell us if we weren't happy to go elsewhere- get rid of the people (as in, pretty much the entire department) who expect a little from their employer instead of fix the problem.

martymoose, BSN, RN · Apr 10, 2015

i noticed on our surveys there are to many identifiers,despite being told it's "anonymous". they ask what dept your in, your age group, and how long you've been a nurse. Not too hard for someone to figure out who filled out a survey.

No thanks. As if they'll do anything about it anyway. meh.

jadelpn, LPN, EMT-B · Apr 10, 2015

It is an illusion. Management seems to claim that they are invested and really listen and react to employee surveys.

But they do not. Historically, it goes right down the tubes along with those nurse groups who management says is an effort for nurses to want to "govern themselves".

Never happens. Great way though to get rid of bad apples and sour grapes and make a fruit salad that suits the needs of current management, however....