An Idea Whose Time has Long Come: EMPLOYEE satisfaction scoring?

VERY interesting. I think a good employer ought spend at least as much time and energy trying to keep satisfied, motivated employees, as they want to keep their "customers". Employees who are satisfied and feel supported do better work. It's no more true any place than in nursing.

And don't get me started on "scripts" and play-acting to fool our "customers". They are not fooled. The only "fool" perceived is the one without an original line/thought and acts like an automaton in front of the patients. They know it's disingenuous and don't like it, either. Nurses should not be made to look like fools or actors, just to please the "customers"

A particularly salient point in the article, he mentions how some people are "bad apples" or "eeyores" who will never, ever be happy. Some people can't be pleased. It's ridiculous to give "service recovery" to people whose complaints have nothing to do with the quality of medical care they received. It's an opportunity for such people to "stick it to the hospital" if their every complaint is not addressed with some sort of service recovery or other similar butt-kissing.

All that detracts from our purpose of healing and saving lives.

I may have done MORE work in a climate of fear, LESS work in a climate of dissatisfaction, but I have done my BEST work when I felt that I was valued.

That has to be true in any business.

I have always worked harder and tried more when I knew the person/s I serve appreciate me. I hate like hell, to let a doctor or supervisor down, who has faith in me and backs me when needed. I want very much to please such people and will definitely go the extra mile for them, when the chips are down.

We do one annually. And it's also done by Press-Ganey.

i noticed on our surveys there are to many identifiers,despite being told it's "anonymous". they ask what dept your in, your age group, and how long you've been a nurse. Not too hard for someone to figure out who filled out a survey.

No thanks. As if they'll do anything about it anyway. meh.

It is an illusion. Management seems to claim that they are invested and really listen and react to employee surveys.

But they do not. Historically, it goes right down the tubes along with those nurse groups who management says is an effort for nurses to want to "govern themselves".

Never happens. Great way though to get rid of bad apples and sour grapes and make a fruit salad that suits the needs of current management, however....

It is an illusion. Management seems to claim that they are invested and really listen and react to employee surveys. .

At our facility it's not an illusion. Those departments that scored low on the employee satisfaction survey are identified. The staff has several meetings with an HR representative where we discuss the questions that we scored the lowest on. Then we identify the top three most important questions and come up with possible solutions. After several meetings, the HR rep then takes this to our manager and a discussion is held on what can be done to address those issues.

Right now two things are currently in the works to address the issues our department had that prevented high employee satisfaction.

If a department scores low for 2 or more years in a row, then the manager is put on a corrective action.