I was working for a company that provided EMR, radiology, lab, accounting software and drugs, gloves, gauze, surgical supplies, etc to hospitals and drug stores. We had many customers in NYC and the surrounding area as well as the DC area.
Expecting that our customers would be overwhelmed with patients, the company quickly brought up a special 1-800 number for just the customers in that area. They called in extra support staff, so that any software or systems issues could be fixed ASAP.
They also arranged for extra supplies to be delivered from our closest warehouse ASAP. They arranged with the various police departments to provide a police escort to get the supplies to our customers and non-customers fast.
Sadly masks were the only thing they ended up needing more of.
I was scheduled to go out of town that day and had planned to leave home later than normal. I was just about to walk out the door, when I saw the news of the 1st plane hit and then watched the 2nd plane hit on live TV.
I did go on my trip, but I had to drive instead of fly. Various individuals had hung flags from the overpasses on the interstate. Each time I came upon one, I'd start crying. My radio was tuned to news the entire way.
At that time many of my coworkers and I flew 5 days a week. We were all worried that some of our coworkers were on one of the planes. Within a few hours the company sent out an email that they had confirmed that no employees were on the planes that crashed. I was relieved that my coworkers were fine, but sad that the people on the planes and in the buidlings were someone's coworkers, friends, and family.