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All the time. But that is the mentality the hospital wants them to have. We are there for customer service, never mind caring for our patients. Customer service scores seem to be way more important the patient care these days and it is a sad state of affairs.
I once witnessed a senior call an NA the "serving girl". There was nearly a riot on the floor that day. Management told her to suck it up because "he's elderly and knows no better". She went to the union, who organized a little presentation/chat to the seniors group on respect in the workplace being a two way street.
I draw the line at that behaviour. I make it clear that I am not their waitress. If they are capable of doing for themselves then that's what they will do. If there goal is do get better and go home then they will get up and their own stuff.Especially the ones that are up independently all the time and suddenly decide they need to to fetch for them.
umm what do you do when management expects you to provide these things?
I mean, when you have to end your "encounter" with " Is there anything else I can get you?" what do you expect them to say - " Oh. no , that's ok, I can see you are busy" HAHAHA. No they will say "you can get me ........."fill in the blank.
Once I received a great compliment when a patient's family commented, "Nurses are the only professionals who 'serve' sincerely and with a genuine smile although they are in a non-tipping position." Perhaps, nurses should get 1% of their hospital bill as gratuity.