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Feeling like a servant

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by nurseywifeymommy1 nurseywifeymommy1 (Member) Member

3,355 Profile Views; 113 Posts

Do you guys ever feel like the families and sometimes patients treat you like u are the waitress? Or like they are ur only patient? It really irritated me today.

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391 Posts; 10,248 Profile Views

All the time. But that is the mentality the hospital wants them to have. We are there for customer service, never mind caring for our patients. Customer service scores seem to be way more important the patient care these days and it is a sad state of affairs.

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77 Posts; 2,452 Profile Views

Yes, I'm constantly fetching snacks and water even though the majority of my patients are ambulatory.

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That Guy has 6 years experience as a BSN, RN, EMT-B and specializes in Emergency/Cath Lab.

3,421 Posts; 32,940 Profile Views

Me to Pt: Anything else I can get for you before I leave

Pt gf who is not sick at all: I need a sprite

Me: Vending machines are in the hall

Her:.......

The look on her face was like I killed her puppy. If you are not the pt, you rarely get anything from me. The cafeteria is open til midnight and the vending machine is 24/7

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Fiona59 has 18 years experience.

1 Follower; 8,297 Posts; 53,035 Profile Views

I once witnessed a senior call an NA the "serving girl". There was nearly a riot on the floor that day. Management told her to suck it up because "he's elderly and knows no better". She went to the union, who organized a little presentation/chat to the seniors group on respect in the workplace being a two way street.

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1,875 Posts; 21,586 Profile Views

why yes, you didnt know that we are waiters/waitresses with a medical degree on the side??????

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Caffeine_IV has 7 years experience and specializes in LTC, med/surg, hospice.

1,198 Posts; 16,689 Profile Views

Well many people feel we are maids and servers that also happen to dispense medications.

My pet peeve is family that brings in outside food yet expects us to furnish drinks.

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mappers specializes in Med/Surg/Tele/Onc.

437 Posts; 8,660 Profile Views

I had a visitor say once, "We should get the nurses to give massages." I looked at her and said, "I think the nurses need the massages. Sorry, I'm not trained for that."

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loriangel14 is a RN and specializes in Acute Care, Rehab, Palliative.

1 Follower; 6,923 Posts; 36,306 Profile Views

I draw the line at that behaviour. I make it clear that I am not their waitress. If they are capable of doing for themselves then that's what they will do. If there goal is do get better and go home then they will get up and their own stuff.Especially the ones that are up independently all the time and suddenly decide they need to to fetch for them.

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1,875 Posts; 21,586 Profile Views

umm what do you do when management expects you to provide these things?

I mean, when you have to end your "encounter" with " Is there anything else I can get you?" what do you expect them to say - " Oh. no , that's ok, I can see you are busy" HAHAHA. No they will say "you can get me ........."fill in the blank.

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Sugarcoma has 2 years experience as a RN and specializes in Trauma/Tele/Surgery/SICU.

410 Posts; 11,507 Profile Views

I would like a t-shirt which says the following: RN=Registered Nurse NOT refreshments and narcotics!

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Vishwamitr has 15 years experience and specializes in Psychiatry.

156 Posts; 4,929 Profile Views

Once I received a great compliment when a patient's family commented, "Nurses are the only professionals who 'serve' sincerely and with a genuine smile although they are in a non-tipping position." Perhaps, nurses should get 1% of their hospital bill as gratuity.:blink:

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