Can anyone enlighten me about the Plane Tree Model? I have studied their web site and still don't get what it is except that it is "patient oriented". Some days I am more dense than others! We have been told our facility is going to this but not what the benefits for the facility and staff will be. Thanks
Quote from Reno1978
I don't understand why so many nurses seem so discouraged by a need to be pleasant to our patients.
The discouragement doesn't come from being pleasant to our patients, it comes from management giving a higher priority to customer service pleasantries over the basics, such as staffing and initiatives to improve patient HEALTH outcomes(which is the reason patients are there in the first place).
For example, my planetree hospital decided to cut funding for ACLS classes, while at the same time mandated that cheesy staff retreat. Kind of backwards in my opinion...
Last edit by Ayvah on Jan 23, '10