It is a broken system - rant

Nurses General Nursing

Published

Healthcare is more like a jungle as opposed to an orderly system.

The recent weeks I took care of many patients 90 + , quite few of them actually 95+.

I get that autonomy is viewed as the "highest good" and patients/families want to be "partners in their care" - but come on:

When you are 90 + years old frailty is real. It is not something that I make up. What are the chances that you are going to be ok if you get subjected to aggressive medical interventions including resuscitation with chest compressions and breathing tube?

Families do not live together anymore the way they used to.

And, family does not want to "get involved" much either. They work, have their own family or health problems, are not interested in getting involved. It is very frustrating.

In addition to the general "custodial care" problem, there is also no common sense.

ow can you be a "full code" when you are 90+ even though you might be in "good health" - whatever that sometimes means. It is crazy.

If you are in your 90s, your next of kin or surrogate decision maker may be also already i the 70s. I get patient-centered care and autonomy - a great concept - but the way it is carried out is really poor in my opinion.

People seem more unable than ever before to actually make decisions!

They get hung up on details that are non relevant in the bigger context, they do not understand all the implications, but also do not trust healthcare providers or put $$$ first.

The system is broken.

I encounter families and patients many times a week who need 24/7 help - custodial care - and who do not qualify for medicaid - they have assets or do not wish for medicaid to put a lien on a house. They also can not provide care to their aging parent and do not want to spend the money for long-term care. They bounce back and forth several times between hospital, rehab, and perhaps home for a day or few days. They are not rehab-able. Once they get close to the days allowed or approaching D/C and the family does not make plans to take the family member home, they rehab facility finds a reason to send them back to the ER - otherwise they get stuck with it.

When you are 90+, chances are there is always something wrong with you and admitted because everybody is afraid of ending in a law suit.

People hope that they "just die" in their sleep or while they are bouncing around - I hear that all the time. "when I get home this time, I just go to bed and die" - only that really does not happen anymore and not nowadays.

And why is it that we expect non medical professionals to make vital decisions that have huge impact on their health and quality of life. Last time I checked, resuscitation is still a medical "treatment" , which is the reason you need a physician order of you do not want that treatment in the community or hospital. So, logically, if this is a medical treatment - it should not even be offered if it harms more than it has benefits - "do not harm." But - it is approached in the disney-consumer style that does not make sense. Families do not want to make decisions that leaves them feel guilty.

I hear a lot "I cannot make that decision for my father - I do not want to kill him." The way it is approached is putting huge stress and burden onto families and patients.

The system is broken because primary care physicians who should have discussions and now also get reimbursed by medicare for advanced care planning still do not have discussions. They know that the patient will call 911 and once they start bouncing around "somebody" will have to address it. The lamest excuse I have heard recently is "it never came up - the patient was doing well" - when I said "really - there has not been a reason to discuss with the 98 y old patient and family that it is time to prepare for the future ???"

The acute care hospital was never set up to have those discussions and care planning on a routine basis. But that is what we do now all the time. And because it is not really our job to fix everybody's dysfunctional family life, dysfunctional dynamics, and we are not financial planners - we often just put a band-aid on.

What is it that Medicare and insurances do not get????

The problem is in the community but there are not much incentives or initiatives to fix it. Instead, the acute care place gets penalized for re-admissions or not paid for inappropriate admissions. But at the same time, medicare pays for the magic "short-term rehab" but only after a 3 day admission stay, which is often used by families to bounce a patient around at the EOL so they do not have to make any decisions or spend money on long-term care - in hope that the patient will "just die."

They do not get that you do not "just die" when you are in the system.

Yeah - the system is broken.

Stop bouncing people around at the end of life. Approach advanced care planning the right way and stop consumer disney style interactions that make no sense whatsoever.

Specializes in Critical care.

I've taken care of a 90+ year old with advanced dementia who was full code. She didn't understand what was going on, but her family refused to make her DNR.

Now being in the ICU I see it even more. I've taken care of patient's whose bodies are actively trying to die, but we are doing everything we can to keep them alive.

It defies all logic. We do invasive procedures that add nothing to quality of life and only increase the pain/suffering of the patient. We do CPR and attempt resuscitation on patients who will never survive or if they do will have zero quality of life- will be unresponsive and intubated for the rest of their life.

I blame part of it on TV and movies- people don't really understand how violent and invasive codes can be. They don't understand how poor the outcomes are, the ribs that are broken, etc. On TV and movies they see people getting shocked out of asystole (my biggest pet peeve) then getting up and walking out of the hospital a couple days later like nothing even happened.

I've been saying for years in order to start receiving Medicare that an advanced care planning discussion should HAVE to take place and it should be mandated that it is re-evaluated at least every 5 years and with major life/health changes. Maybe families should also have to watch a video of a real code, get all the statistics, and see the real outcome.

If my family keeps me in the state as some of my patients then I will come back and haunt them.

I agree with you. People are so scared of death and equate to the worst thing ever that can happen. When in all reality having a 90 year old a full code on a vent and not able to effectively communicate, just hanging in death's limbo the worst thing that can happen.

I don't get why people refuse to think about having living will drawn up. I think it makes them have to think about their own mortality. But it truly needs to be done. Families can't let go. They don't want to be the ones to make that decision. Or, they think nana should live forever.

Doctors don't often want to have these conversations either. I feel like it's pulling teeth sometimes to get them to communicate with families on poor prognosis. So they linger. Costing thousands of dollars in pointless care.

We have to stop making death taboo to talk about.

Specializes in PDN; Burn; Phone triage.

Thanks for the post!

When I worked on burn, we'd call in the palliative team to discuss treatment management whenever we had an older patient with numerous co-morbidities who would probably survive the initial burn but for whom the numerous required surgeries, rehab, etc. would probably take a toll. The conversation would inevitably be something like "Okay, what's your goal?" and the patient would of course say "I want to get back home and live independently like I did before the accident." So we'll have this 80 year-old with bilateral full-thickness leg burns with poorly controlled dm, afib, htn, hld, cabgx3, copd, a bit of dementia, who wasn't really fully independent before the accident. It's like what the patient really wants is a time machine to take them back 40 years. But we can't do that...

I wish that this was discussed in high school health classes. We're always taught about how a youthful body functions, but students never learn about any of this end of life stuff, and they grow up to be sandwich generation people who feel that they have too much on their plates and are terrified of making the wrong decision. It is a lot to deal with, and we can't expect people to make rational, educated decisions about their loved ones when their emotions are at their peak. You're absolutely right that doctors should talk with patients and their families about this long before the need for the discussion arises.

Specializes in Psychiatry, Community, Nurse Manager, hospice.

You need social workers in the hospital to address these issues with families right then and there and explain what the various options are. (Because patients and families don't know.) Then make it a goal to get a POLST signed for every appropriate patient. It's human nature to avoid difficult decisions until they are right in your face.

I have quoted a reply I made on another thread to a similar post of yours.

"You have these concerns as a nurse, as many nurses, physicians, and other health care practitioners do. However, the person at the center of all of this, the person receiving the care, the person who is paying for the care along with their insurance company usually, is/are the patient and their family. Their perspective is often very different, and their wishes are very often not aligned with health care practitioners views of what is sensible, practical, economical, etc. They are invested differently. This is their body/mind and their life, and from the point of view of their family members, this is their loved one. Their priorities are theirs and shouldn't be chipped/bludgeoned away at by health care practitioners who are aiming to do some social good/conserve resources etc.

Patients have the right to be told by their physician what their medical problem/s are; what their treatment options are; the risks and benefits for each treatment option and the likely outcomes of the various treatment options, including the likely outcome if the patient chooses to receive no treatment. Then it is up to the patient and their family to decide what they want.

I think health care practitioners tend to forget that the patient/their family often only wants to be provided with sufficient information for them to make an informed decision, not to have health care practitioners make their decision for them. They have the right to make their own decisions about their health care, and whether or not we believe they are making good decisions is irrelevant as our beliefs are based on our perspectives/values, not theirs.

I really think our angst is misplaced. When we (health care practitioners) gnash our teeth about patients end of life choices/other health care choices, I believe we would be better off doing some introspection. Our perspectives/values are ours not our patients or their families."

I have quoted a reply I made on another thread to a similar post of yours.

"You have these concerns as a nurse, as many nurses, physicians, and other health care practitioners do. However, the person at the center of all of this, the person receiving the care, the person who is paying for the care along with their insurance company usually, is/are the patient and their family. Their perspective is often very different, and their wishes are very often not aligned with health care practitioners views of what is sensible, practical, economical, etc. They are invested differently. This is their body/mind and their life, and from the point of view of their family members, this is their loved one. Their priorities are theirs and shouldn't be chipped/bludgeoned away at by health care practitioners who are aiming to do some social good/conserve resources etc.

Patients have the right to be told by their physician what their medical problem/s are; what their treatment options are; the risks and benefits for each treatment option and the likely outcomes of the various treatment options, including the likely outcome if the patient chooses to receive no treatment. Then it is up to the patient and their family to decide what they want.

I think health care practitioners tend to forget that the patient/their family often only wants to be provided with sufficient information for them to make an informed decision, not to have health care practitioners make their decision for them. They have the right to make their own decisions about their health care, and whether or not we believe they are making good decisions is irrelevant as our beliefs are based on our perspectives/values, not theirs.

I really think our angst is misplaced. When we (health care practitioners) gnash our teeth about patients end of life choices/other health care choices, I believe we would be better off doing some introspection. Our perspectives/values are ours not our patients or their families."

I see where you're coming from and I think you have a very empathetic view. I think sometimes we do need to step outside of what we know, and try to view it from the patient's/loved ones' perspectives, keeping in mind that our goal is never to persuade people, but to inform them.

I also think that many of us get "angsty" about it because one of our roles (and arguably the biggest role we have) is to be patient advocates. I have watched an elderly man with dementia actively die while groaning, arching his back, and just staring at the ceiling with wide eyes--his daughter chose not to allow hospice to give him any morphine because she was worried it would hasten death. That man did eventually get morphine, and it's because I worked very hard to ensure that everyone was on the same page. I was a CNA at the time. I talked to the daughter (which did nothing at first), I called my company and asked for advice on what to do, and then I called the hospice nurses and explained what was happening. They were able to discuss this with the daughter. At first she was angry that I did all of this, but we both had a heart to heart and we both cried together. She knew I wanted what was best, and I knew she wanted what was best, and after addressing her fears, the team (the daughter, hospice nurses, and me) were able to collectively agree that comfort measures were in order.

Sometimes we do need to let things be, but when families clearly have a misunderstanding of the dying process, it's our job to step up as patient advocates.

Specializes in Critical care.

In response to Susie:

I don't even know where to begin, but I find your comment about "healthcare practioners who are aiming to do some social good/conserve resources" extremely insulting. While I do think the financial aspect does need talked about and addressed- I forget the statistics but we spend a lot of money in the last months of life (most of it futilely)- that is not my main concern and frankly when taking care of patients isn't even remotely on my mind. My only concern is quality vs quantity and advocating for my patient. The family might not understand that by advocating for a change of code status I have the patient's best interest at heart- but I truly do.

Anyone who has ever been involved in a code knows how violent they are. I would in no way want my elderly relatives and friends to go through one, especially when they have co-morbidities that complicate them even more. Why in heavens am I going to break the ribs of a frail 90+ year old with advanced dementia who doesn't know anything? Who is aspirating on their own oral secretions? Or an end stage COPD patient who will end up intubated and will never wake up?

I've had an end-stage ALS patient who is already vent dependent, who can't eat, can't talk, can't move, etc. remain a full code. ALS is a horrible disease and I can't imagine going through it or having a loved one with it- but why on heavens earth are we going to prolong that persons suffering?!?! They have zero quality of life and no hope of it ever improving- it is only going to get worse. If they code they'd be in even more pain than before if medical staff have to do compressions, etc.

QUALITY VS QUANTITY!!!! That is what needs discussed!!

I hear a lot "I cannot make that decision for my father - I do not want to kill him."

I also think that many of us get "angsty" about it because one of our roles (and arguably the biggest role we have) is to be patient advocates. I have watched an elderly man with dementia actively die while groaning, arching his back, and just staring at the ceiling with wide eyes--his daughter chose not to allow hospice to give him any morphine because she was worried it would hasten death. That man did eventually get morphine, and it's because I worked very hard to ensure that everyone was on the same page. I was a CNA at the time. I talked to the daughter (which did nothing at first), I called my company and asked for advice on what to do, and then I called the hospice nurses and explained what was happening. They were able to discuss this with the daughter. At first she was angry that I did all of this, but we both had a heart to heart and we both cried together. She knew I wanted what was best, and I knew she wanted what was best, and after addressing her fears, the team (the daughter, hospice nurses, and me) were able to collectively agree that comfort measures were in order.

Sometimes we do need to let things be, but when families clearly have a misunderstanding of the dying process, it's our job to step up as patient advocates.

As a hospice nurse, I encounter the "morphine kills" idea a lot. Hospice as a national organization is working hard to counter myths about end of life and about what hospice does.

Also, my dad had a heart attack after emergency colon cancer surgery (he had an extensive history of cardiac issues along with diabetes) and ended up being resuscitated for 15 minutes. My brother refused to make him a DNR. He said he couldn't make that decision because he would feel like he was responsible for killing our dad. Fortunately, he was able to give me that power and I made the decision. Dad was brain dead and it really didn't take much more than slowly lowering the dose of meds keeping his bp up that let him go peacefully.

We do have to do a better job of education in general and of advocating for our patients.

I do like the idea of a portion of a high school class being on this issue.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
In response to Susie:

I don't even know where to begin, but I find your comment about "healthcare practioners who are aiming to do some social good/conserve resources" extremely insulting. While I do think the financial aspect does need talked about and addressed- I forget the statistics but we spend a lot of money in the last months of life (most of it futilely)- that is not my main concern and frankly when taking care of patients isn't even remotely on my mind. My only concern is quality vs quantity and advocating for my patient. The family might not understand that by advocating for a change of code status I have the patient's best interest at heart- but I truly do.

Anyone who has ever been involved in a code knows how violent they are. I would in no way want my elderly relatives and friends to go through one, especially when they have co-morbidities that complicate them even more. Why in heavens am I going to break the ribs of a frail 90+ year old with advanced dementia who doesn't know anything? Who is aspirating on their own oral secretions? Or an end stage COPD patient who will end up intubated and will never wake up?

I've had an end-stage ALS patient who is already vent dependent, who can't eat, can't talk, can't move, etc. remain a full code. ALS is a horrible disease and I can't imagine going through it or having a loved one with it- but why on heavens earth are we going to prolong that persons suffering?!?! They have zero quality of life and no hope of it ever improving- it is only going to get worse. If they code they'd be in even more pain than before if medical staff have to do compressions, etc.

QUALITY VS QUANTITY!!!! That is what needs discussed!!

And this is where I think a lot of primary care providers are falling down -- they are the ones who know the patient -- they are the ones who should be initiating this conversation. The conversation should take place well in advance of when the actualy decision needs to be made. It is not the place of the nurse in the ICU who just met the patient after the code on the floor broke half of his ribs. But it seems that the nurse is the first one to even consider that the conversation needs to take place.

Gunderson Lutheran hospital in LaCrosse, Wisconsin has a reputation of being one of the finest places in the country for end of life care. I can attest that they address the question of goals early and often. They ask about feeding tubes, antibiotics and code status. They also decided what options to offer the family based on realistic outcomes. A family who isn't presented with an option for interventions that aren't going to change anything won't feel guilty about turning them down. They can choose between realistic options that will make the patient more comfortable.

Specializes in CVICU CCRN.

While I agree that we need to put our own perspectives aside since it's about the patient and their goals, I feel very strongly about being an advocate for mitigation of suffering. Very strongly.

I have seen strong, healthy men of 90+ lose all semblance of dignity in a very short period of time secondary to a sudden cardiac diagnosis. In the old days, these patients would pass in their sleep at home, etc. I have seen sharp, beautiful elderly ladies, passionate about their modesty and philosophical about their end of life, end up with every terrible intervention under the sun; even knowing them only a short time, I knew we were going against their wishes.

I have seen a wonderful former military and law enforcement officer go from walking independently in from the ED gurney to his patient room reduced to a pegged, trached, screaming and incontinent soul, crying out for days on end for us to kill him or for Jesus to save him. He had suffered a v-fib arrest on the way back to the floor following a normal stress test. The family could not agree on a plan of care. He lingered on our unit for weeks before going on comfort care/inpatient hospice. He died within hours of tube feeds being halted.

I'm sorry, but these are examples of doing harm. We need to advocate for our patient's dignity. I believe this. We cannot force our viewpoint, but we can educate, listen, try to assuage fears. Involve a multidisciplinary team to help make these tough decisions; transparency and realism can go a long way with an indecisive family.

I recently cared for a patient with late stage Alzheimer's, tube fed, bipap dependent, who was approved for open heart surgery. I was absolutely shocked. I have no idea what went in to the decision making process here -- I can only make judgments from the outside looking in. Our surgeons usually don't go in for something like that; we have a very solid team in the ethics department. Nonetheless, it happened.

I have suffered multiple losses in my life; some would say a statistically improbable amount of loss. I've been the person making the decision to withdraw care. But I agree with Nutella -- it's a multi-faceted problem; families are divided and fear "killing" their loved one and don't want to live with guilt. In the examples listed above, the patients DID make their wishes known during the admission process, both to staff and to their family. However, in the absence of the official documentation, a family divided can do a lot of damage.

I know that in at least 3 recent cases (including the police officer) the patient verbalized their wishes to at least one family member before things turned bad - often in a casual "in passing" but sincere style. The family were just unable to support their loved one's wishes one last time, for a myriad of reasons. I've also had a couple of cases where the patient just as clearly stated "don't ever give up on me" to their family members. In those cases, I have no problem parking my personal opinion about futile interventions at the door and doing what the patient wants, even if the consequences are terrible -- they made their wishes known.

Bottom line - The system *is* broken -- and the results are tragic more often than not. Quality over quantity to be sure; or, if you prefer, more elegantly stated:

"It is not length of life, but depth of life."

"Is immortality only an intellectual quality, or, shall I say, only an energy, there being no passive? He has it, and he alone, who gives life to all names, persons, things, where he comes. No religion, not the wildest mythology, dies for him; no art is lost. He vivifies what he touches. Future state is an illusion for the ever-present state. It is not length of life, but depth of life. It is not duration, but a taking of the soul out of time, as all high action of the mind does: when we are living in the sentiments we ask no questions about time."

Ralph Waldo Emerson, Immortality

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