I encounted similar behavior my first year out of nursing school
. Being the idealistic pollyanna I am, I was SHOCKED AND HORRIFIED! I truly imagined that was MY OWN MOM this person berated! I wrote a letter to our CEO..with very *VERY* (did I say very? lol) accurate specifics: time, date, patient's name, exact words used, et and signed it w/my name and title.
Interestingly, the CEO was NOT amused and this went up before the Board, which this dr. sat upon. I do not know all the specifics of what happened at that meeting, as of course, I was not there. But the behavior was never repeated that I SAW again..and the dr. did move away.
Now I know he moved, not due to my incident report, but things stacking up. Maybe it was merely one more nail in the coffin, who knows? Still, it felt good to "do something" about it...to act as the patient advocate I am supposed to be. What else can I say? My conscience is clear.