Hello,How do you handle that situation. I work on a renal/med-surg floor and I have a patient with left flank pain. Her and her husband are frustrated as to why the doctors haven't found the cause for the pain. He is certain it is kidney stones. I'm attempting to explain to the husband that tests are being done to verify the exact cause for the pain to ensure the best treatment. The wife says: "She's just a nurse, she doesn't know anything about kidneys." Okay, this is my fourth night with the woman. She has been demanding, rude to everyone (including her husband). I just smile, look at her and say "Thank you for telling me what I do and do not know" The patient responds by crying out that her pain just got worse. Have you heard this comment and if so, how do you respond, if at all?