Who takes the med error hit?

Nurses Safety

Published

Interesting situation, just curious as to public opinion on where fault lies. Going to keep it vague for obvious reasons.

I'm orienting to a new LTC/Rehab facility, so not directly involved. New admit coming to rehab unit following ortho surgery. In anticipation of admit, discharging hospital faxed over a med list, charge RN got them entered, ordered, etc.

Patient arrives to unit later that day, meds are administered as ordered for this gentleman.

New charge RN starts her shift and in "cleaning up the desk" sees large envelope of discharge papers for this new admit that came with the patient when he arrived. She is looking them over and starts to see that the original fax (that our MAR was derived from) and the ACTUAL d/c paperwork have MANY discrepencies. For starters, pt was given narcs that weren't on d/c med list and Lovenox as well.

Charge RN came to me wondering how this would be handled in a previous facility I worked in (I will eventually be a weekend charge once I've oriented) so I'm slightly in the loop, but I've never actually seen said rehab patient.

So obviously there are errors here--who takes the hit for the med errors? The charge nurse who didn't actually read the current orders? The LPN that co-signed off on them? The actual nurse who GAVE the meds based on the information provided to her in the EMAR?

Thoughts?

Specializes in Emergency & Trauma/Adult ICU.
You've read between the lines far deeper than I have, Alta. I'm new to the facility (it was my second shift on orientation) and am learning their "systems", hence my question.

Sorry for the misinterpretation. The thread title, and request for opinions on "where fault lies" prompted my response.

I've only worked in a long term care facility once and it was the worst career experience of my life. I don't know if they are all this way, but the place was disorganization city, as well as it was all still paper in 2014. We had one nurse working at a time and no nurse overnight. So, when I would come in and see a desk that looks more like the aftermath of a tornado I know I've got my morning cut out for me. Personally, I think that when a patient is received before giving any medications I would like to know about any additional paperwork. A lot of times the admit orders for the facility are in the envelope or any changes (like a script of Cipro to take for an additional five days, last dose given at 5pm prior to d/c from a hospital for a UTI). I don't know how many times I would find envelopes and open them, only to find out that they've been sitting there for days and now we know why the poor resident is acting confused because their UTI hasn't been fully treated. The desk seems to be a dump site for paperwork, but the envolopes should always be opened upon receiving.

It sounds like the system isn't working. There needs to be a process put into place and protocol followed with how to handle new admissions. When it came to meds at the facility that I worked we didn't give medications without and 1823 filled out and signed by the MD. This was either faxed to us prior to their arrival or it came with them. Sometimes there would be changes from the time it had been filled out and that would result in a call to the MD to clarify the orders and make any changes as necessary.

Trust me, not all LTC facilities are like this. I'm sorry you had a bad experience. When I was reading your comment I was cringing! The writing is on the wall for a facility that excepts these practices; won't last long. Fines usually take these "Bad" facilities down, if they do not follow the plan of correction. Again, one bad apple does not spoil the whole bunch. Bravo to facilities that are in compliance and that care about their Staff and patients!

Trust me, not all LTC facilities are like this. I'm sorry you had a bad experience. When I was reading your comment I was cringing! The writing is on the wall for a facility that excepts these practices; won't last long. Fines usually take these "Bad" facilities down, if they do not follow the plan of correction. Again, one bad apple does not spoil the whole bunch. Bravo to facilities that are in compliance and that care about their Staff and patients!

Just because there was a systemic error in transcribing meds doesn't necessarily mean this is a "bad" facility. Errors happen at "good" facilities, too.

Specializes in Critical Care; Cardiac; Professional Development.

We do not fax over med lists or other discharge information for this reason. The completed discharge paperwork accompanies the patient to rehab/LTC/SNF and are given to the charge nurse when the patient arrives. One med list only, completely processed = less likelihood of mix-ups after the patient arrives. Having to reconcile a list with a previous list sounds redundant, inefficient and risky. The facilities always want us to fax ahead of time and we understand why, but it is our policy not to do this because of errors like this in the past.

Specializes in Tele, ICU, Staff Development.

What a great opportunity for clarification and needed process improvement. Before something really serious occurs.

Brandon, so very true!

Specializes in Psych, Addictions, SOL (Student of Life).

At the LTC where I work we do not input any orders or even start the admission until the patient arrives and an admitting assessment is done and all paperwork reviewed. Papers faxed before hand are just a guideline to let us know what to expect. The patient arrives, the assessment done, the paperwork reviewed and the Physician called for confirmation of orders. Our Pharmacy won't fill a coumadin order without the most recent PT/INR. Meds typically arrive in 1 to 3 hours after they are input but we can give from emergency house supply with physician approval.

Again the terminology "Who takes the hit." implies who gets hit with blame for mistake. In our facility med errors (Especially when the resident is unharmed) are treated as opportunities for education.

hppy

Specializes in Specializes in L/D, newborn, GYN, LTC, Dialysis.

THANK YOU. Why should anyone take a "hit"? It is just this thinking that causes problems when errors occur. We mean to LEARN From them, not be punitive. Or else, dishonesty is likely. I hate this punitive and "blame" game mentality.

I'm a bit disturbed that the discussion is centering on who is to take blame and possibly suffer disciplinary consequences, and not on fixing a pretty glaring systems issue.
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