Acute care hospital. Patient doesn't get what she wants from the kitchen: calls 911. Doesn't get a snack because we have to save them for diabetic urgencies: calls 911. Pain med is late or the doctor DCs it: calls 911. OK so what do you do? Confiscate the phone, she comes out to the hall screaming and cursing, follows staff around. Security can't do anything and police can't touch them unless it's a threat. This isn't unusual unfortunately with some of our patients. My guess is we have to put up with it forever. Thoughts?