You've all had that patient...the mom with the frequent flyer child, and you want to scream with frustration because she's here again. Maybe she can't tell you why she keeps coming back. Maybe her behavior and lack of eye-contact makes your teeth itch. Did you ever ask? Did you look beyond your own exhaustion and frustration and really see her? How much do any of us really see the people we talk to, sit by, or care for?