welcome to the hilton...please dont forget to tip your waitress

vanillaskye · Oct 27, 2004

I feel for you!
Last night, I had a patient call and told me I wasn't "customer service oriented."
I asked her ask how she came to that conclusion. She told me "because I asked for med X, and you won't get it for me."
I explained to her that this was a medical facility, not Burger King. I advised her that this in not like a fast food restaurant, where you call in your order and it's ready in 30 minutes or less.
I offered to send a message to her dr. for a med refill, but the patient refused. She told me that if she couldn't have it now, then she didn't want it at all.

Hold the pickles, hold the lettuce, special orders don't upset us! :uhoh3:

Everyone wants to "have it their way.":rotfl:

vanillaskye · Oct 27, 2004

I feel for you!
Last night, I had a patient call and told me I wasn't "customer service oriented."
I asked her ask how she came to that conclusion. She told me "because I asked for med X, and you won't get it for me."
I explained to her that this was a medical facility, not Burger King. I advised her that this in not like a fast food restaurant, where you call in your order and it's ready in 30 minutes or less.
I offered to send a message to her dr. for a med refill, but the patient refused. She told me that if she couldn't have it now, then she didn't want it at all.

Hold the pickles, hold the lettuce, special orders don't upset us! :uhoh3:

Everyone wants to "have it their way.":rotfl:

southern rn · Oct 28, 2004

Maybe they think they are at one of these posh hospitals
http://www.forbes.com/2003/07/07/cx_ns_0708healthslide.html?thisSpeed=20000
I read the article and Forbes says this is where people who go that are tired of "surly" nurses :)

gee, as i am recovering from my heart attack i will really appreciate those 300 count sheets and the fancy artwork. not. :rolleyes:

southern rn · Oct 28, 2004

Maybe they think they are at one of these posh hospitals
http://www.forbes.com/2003/07/07/cx_ns_0708healthslide.html?thisSpeed=20000
I read the article and Forbes says this is where people who go that are tired of "surly" nurses :)

gee, as i am recovering from my heart attack i will really appreciate those 300 count sheets and the fancy artwork. not. :rolleyes:

SmilingBluEyes · Oct 28, 2004

where can nurses go who are tired of "surly" patients and family members????

SmilingBluEyes · Oct 28, 2004

where can nurses go who are tired of "surly" patients and family members????

FranEMTnurse, CNA, LPN, EMT-I · Oct 28, 2004

where can nurses go who are tired of "surly" patients and family members????

Nowhere.

We're trapped I tell ya.

and it isn't fair. We have to be nice to these

FranEMTnurse, CNA, LPN, EMT-I · Oct 28, 2004

where can nurses go who are tired of "surly" patients and family members????

Nowhere.

We're trapped I tell ya.

and it isn't fair. We have to be nice to these

SmilingBluEyes · Oct 28, 2004

rofl fran.

SmilingBluEyes · Oct 28, 2004

rofl fran.

boulergirl, CNA · Oct 28, 2004

Hospitals aren't the only places you'll find crazy people like the patients and families described here. We have our share in Assisted Living, too.

We just got a new nurse at our facility. She got a good dose of some of the residents--you know, the ones that we can genuinely call "a piece of work".

There's the lady who has a call button, but still hollers from her room, waking other residents when they're trying to sleep at night. She can dress herself, but tries to act like she's too weak to put her clothes on. During the day she's a PAIN. Until recently she was able to walk to her room on her own with no problem, but kept asking the nurse's aides to do it. Oh yeah, drop everything and take her to her room RIGHT NOW, in the middle of serving breakfast in the dining room to 30 other people! She got impatient and started using another resident for this. :uhoh3: Mgmt. offered that resident a salary for being drafted as this person's new "private sitter".

Then there's the guy who just came back from the hospital after having an MI but still insists on having sausage, grits and eggs for breakfast. (Before his MI, he was asking the kitchen for country ham, and couldn't believe we didn't serve white gravy on our biscuits). Hello, do we look like Mrs. Winners?!?

We also have two ladies who complain about EVERYTHING. One of them also likes to tell me all her aches and pains, and wants her laundry separated piece by piece, washed and dried according to her written instructions, and her pants hung up the way her son hung his pants in the Marines. Those seams better be lined up!!

Let's see, I could come up with more, but I'd be here all day. :rotfl:

boulergirl, CNA · Oct 28, 2004

Hospitals aren't the only places you'll find crazy people like the patients and families described here. We have our share in Assisted Living, too.

We just got a new nurse at our facility. She got a good dose of some of the residents--you know, the ones that we can genuinely call "a piece of work".

There's the lady who has a call button, but still hollers from her room, waking other residents when they're trying to sleep at night. She can dress herself, but tries to act like she's too weak to put her clothes on. During the day she's a PAIN. Until recently she was able to walk to her room on her own with no problem, but kept asking the nurse's aides to do it. Oh yeah, drop everything and take her to her room RIGHT NOW, in the middle of serving breakfast in the dining room to 30 other people! She got impatient and started using another resident for this. :uhoh3: Mgmt. offered that resident a salary for being drafted as this person's new "private sitter".

Then there's the guy who just came back from the hospital after having an MI but still insists on having sausage, grits and eggs for breakfast. (Before his MI, he was asking the kitchen for country ham, and couldn't believe we didn't serve white gravy on our biscuits). Hello, do we look like Mrs. Winners?!?

We also have two ladies who complain about EVERYTHING. One of them also likes to tell me all her aches and pains, and wants her laundry separated piece by piece, washed and dried according to her written instructions, and her pants hung up the way her son hung his pants in the Marines. Those seams better be lined up!!

Let's see, I could come up with more, but I'd be here all day. :rotfl: