The ridiculousness of LTC/SNF

Specialties Geriatric

Published

Oh where to begin. Anybody else running to save their sanity and nursing license or is it just me? I have been an RN since 2007 so I'm a very seasoned nurse. For the first 9 years of my career I worked strictly in hospitals. I worked on just about every unit imaginable with the exception of OB, peds, and NICU. Over the last 3 years I transitioned to LTC facilities thinking that having a routine and the same patients every shift would be less stressful. And initially it was. The first LTC I worked at I liked until a CNA who had no business becoming a CMA (she was a meth addict) was put through CMA school by this facility and became a CMA on my hall. Over a period of months myself and other nurses noticed that she was getting done with a med pass that took a seasoned nurse 2 hours to complete in 30 minutes. Especially as a brand new CMA, something was amiss.

Then residents who were alert and oriented were saying they weren't getting their pain medications. The CMA would always insist that the pain meds were given. Well one weekend when a nuse was working the med cart and was swapping out the sharps containers and noticed that it wasn't full of used needles, it was chock full of pills. We figured out how she was getting through the med pass so quickly, she was popping them and putting them in the sharps container, and she would pocket the narcotics. We notified the DON, but not a single thing was done. And she actually got smart and would give the very few residents who were alert and oriented all of their meds, but she continued to pop the meds of the residents with dementia but instead of putting them in the sharps container, she would throw them in the trash and then empty the trash well before shift change thinking nobody would notice, but we did notice and reported her to the DON, once again nothing was done.

One day one of my residents with a history of epilepsy had a grand Mal seizure in the dining hall. I notified the doctor, the doctor asked how much Dilantin he was on, so I told him, and the doctor stated "wow he is on the max dose of dilantin. Get a Stat dilantin level." Guess what his dilantin level was? Zero. He wasn't getting his dilantin (real shocker, nobody was getting their meds). I felt like my license was at risk and the DON refused to take action against the CMA so I resigned.

I got a job at another 172 bed LTC/SNF. They told me that the SNF portion is 20 beds, so they have 2 nurses on that hall, each nurse gets 10 skilled residents and then in addition you split a LTC hall and took 10 LTC residents. So essentially you have 20 residents which is not too bad for the 3-11 shift. In July this independently owned LTC/SNF was bought out by a large corporation who like all corporations are focused on the profits, we were told that we would be getting a lot more skilled residents and that they were actually turning one of the LTC halls into another SNF hall. They also told us we would be getting higher acuity residents with TPN, wound vacs, pressure ulcers, bipaps, etc. What they didn't tell us was that they were taking one of the nurses away. So now you have 1 nurse for 20 high acuity skilled patients and you also have 20 LTC residents. The nurse that was working day shift when they made the change said "this is not safe" and quit. They brought a nurse from one of the other LTC halls to work and she made it about 2 months and then quit. They asked me if I would go to 7-3 for a $5 an hour pay raise and like an idiot I agreed in September. And in came the higher acuity patients which 90% of them I can tell you belong at an LTACH not a SNF.

Here comes the good part. We work 8 hour shifts. On Monday the NP comes and you have to round with her on EVERY skilled resident and give her a rundown. That alone knocks an hour off your shift. If she gives you 75 orders, you have to put the orders in the computer and fax them to pharmacy, etc. Kiss another hour off your shift. Then you have to go to standup, and seeing as there are 172 residents in the building and every resident has to be reported on, that knocks another hour off your shift.

So you get to start off the work week trying to do the job of 2 nurses and 12 hours worth of work in 5 hours.

20 skilled residents means 20 complete sets of vital signs, 20 had to toe assessments which you have to document in the computer, 10 residents with fsbs who get ss insulin, we have a wound care nurse but she doesn't do any of the wound care she just rounds with the wound care doctors once a week on Wednesdays and they rip off everybody's dressing and take measurements (but don't replace the dressing). In fact you don't even know that the dressing is off until PT or OT says "Hey we just came to get Ms.Jones for therapy but her dressing was removed and she's lying on her side." You walk into the room and sure enough there the resident is with their a** in the air but because PT has a schedule too, you have to drop what you'really doing and do wound care. You have patients crashing left and right, one day I sent 3 skilled residents out and all were admitted to ICU. Wound vacs galore, TPN galore.

The day I told myself "enough is enough" I had 20 SNF residents and 20 LTC residents. Of the 20 skilled residents, 6 of them were hoyer lifts, 8 of them were 2 person transfers, 2 were getting TPN via PICC line and they needed lab work drawn and the results faxed to pharmacy, both of their PICC line dressings were due to be changed. One residents lab work came back and his creatinine was 4.62 (no history of kidney problems so he got sent out), I had 2 wound vacs dressings that needed to be changed, 3 people with stage 3 or higher decubs that needed their wet to dry dressings replaced, 10 on fsbs with ss insulin, 3 peg tube 2 of which were continuous, the other one was bolu feeding, 6 people on duonebs and it is corporate policy that you cannot leave the resident unattended while the duoneb is going, 3 of my LTC residents had fallen and were on neuro checks 2 of my LTC residents had MD appointments, my TPN arrived and I had nowhere to put it because our refrigerator was full of antibiotics. As I'm talking to the ADON about where to put the TPN, 2 admits roll through the door at the same time and my CMA shouted to me "Hey their rooms aren't even ready yet!" I yelled back "WTF do you want me to do about it?" And to top it all off neither our printer nor our fax machine worked at all that week so you had to go clear across the building every single time you needed to print or fax anything which you know is pretty frequently. For the last month my 8 hour days have become 11 hour days. I had a nervous breakdown and self terminated that weekend. Right now I'm on a mental health vacation. WTF is Healthcare coming to?

Oh I forgot the most important part of my last post, they don't give a damn about those residents. They are nothing to them but dollar signs.
This 1,000 times. I have worked exclusively LTC/SNF in my few years as a nurse. The corporate take over has happened to me once and went exactly as you've described. Went from having tons of nurses and help running all over each other to bare bones. Its all about the mighty dollar to corporate people. One of the other facilities I worked was under a large South-Eastern corporation and it was quite possibly the worst example of dollars over patient care I've ever seen. As someone else mentioned we'd send people right back to the hospital only hours after arrival. Glad you got out! I'm currently back in school to get my ASN and broaden my job prospects.
On 3/23/2018 at 12:30 PM, arudesea said:

The corporate take over has happened to me once and went exactly as you've described. Went from having tons of nurses and help running all over each other to bare bones. Its all about the mighty dollar to corporate people

I AGREE! All about the mighty dollar....or the mighty penny l...with how cheap these multi-billion dollar corporation are! But until government and state regulations changes......its not going to matter what nurses say.....it wont get better in LTC. And its very sad because geriatric nursing is its own area of nursing in its own right. Our most vulnerable still need people to take care of them...and i mean good care of them. But the greedy nonsensic ways of the big corporations along with the federal/state rules and regs AND poor pay.....makes the "ridiculousness" of LTC a real thing.

Nodding my head with enormous respect for all of you.

The straws that finally broke this camel's back were: 1) having to "fix" something....the phone, the fax, the computers, the orders, incorrect meds (or none!) sent by pharmacy, the med cart, the plumbing, the food, the temperature, etc, etc, etc...every time I turned around.

And: 2) the verbal abuse of families/visitors/(and yes, patients). When I wasn't turning around to fix something, it was time for another "verbal colonoscopy".

Nurses in LTC are these ridiculously shaped funnels attached to huge Cuisinarts. General information, nursing duties, provider orders, meds, treatments, labs, xrays, social issues, therapies, out-of-facility visits, documentation...are all funneled into the nurse, appropriately combined, and disseminated to 40-60 patients, one by one.

Gack. Got the willies just writing this.?

Specializes in LTC, Rehab.

I like the 'verbal colonoscopy' term...

Specializes in retired LTC.

NFuser - you forgot the Xerox, TVs and air conditioners/heating units!

Plugged toilets were my bain!!

Your post is so sadly true.

Specializes in LTC, assisted living, med-surg, psych.

One of my more unusual roles as an LTC nurse was exterminator. I'm not kidding. My facility sat on what was perhaps the largest ant colony in these United States, and the little buggers loved to infest the dining room. More than a few times I had to sweep ants out the back door and then spray around it to keep them out. It worked, but only for a short time, and they always seemed to show up around dinnertime, outraging residents and families alike. I'd get after administration about it, but my pleas often fell on deaf ears and nothing was done except a few pathetic efforts by a local fly-by-night extermination business. Needless to say, I was glad to get out of there and move on to assisted living nursing.

Specializes in Transitional Nursing.

Oh my everloving god. That is absolute mania and if you didn't run away screaming, you need to!

Side rails being a restraint is the stupidest idea some paper pusher came up with. My mother in law was in a long term care after a bout of pneumonia and I couldn’t comprehend that her side rails were not all up. She has dementia and clearly can’t walk safely by herself. What kind of idiot thinks it’s ok to tell the aides just to keep a closer eye on someone. AND they put a camera in her room. For what? To watch her fall? So she got out of bed and BROKE HER NECK!! Now she’s dying in hospice with horrible pain and we’re watching her suffer every day. And now I just want to sue someone. Someone needs to pay for their stupidity. I AM A RETIRED NURSE AND I WOULD NEVER HAVE LEFT A ROOM WITHOUT ASSURING ALL SIDERAILS WERE UP IF A PATIENT WAS UNSAFE TO WALK BY THEMSELVES!!

LTC was a horrible nightmare for me. I had my final mental "meltdown" and gave my 2 week notice years ago. Those last 2 weeks were the longest 2 weeks of my life. I remember the time they said that our new patient was on his way from the hospital to be admitted to our LTC facility. He never showed up. I finally found out what happened to him. He coded and died when being transported in the ambulance from the hospital to our LTC facility.

Specializes in Progressive Care, Sub-Acute, Hospice, Geriatrics.
On 3/23/2018 at 12:30 PM, arudesea said:
YUKONrn said:
Oh I forgot the most important part of my last post, they don't give a damn about those residents. They are nothing to them but dollar signs.

This 1,000 times. I have worked exclusively LTC/SNF in my few years as a nurse. The corporate take over has happened to me once and went exactly as you've described. Went from having tons of nurses and help running all over each other to bare bones. Its all about the mighty dollar to corporate people. One of the other facilities I worked was under a large South-Eastern corporation and it was quite possibly the worst example of dollars over patient care I've ever seen. As someone else mentioned we'd send people right back to the hospital only hours after arrival. Glad you got out! I'm currently back in school to get my ASN and broaden my job prospects.

Yes, this is what I hate because it happened to my workplace. It was owned by a company that wasnt great but it was not bad either. They have their own agency nurse who knows the company's policy. The building has 3 floors. Each floor gets 2 nurses and when the rehab floor meets more than 47 patients in their census, they will get another nurse. New company buys the facility. Everything changes. You can tell everything is cheap. The materials that they buy, cutting off benefits, salary, nurses, etc. They admit anyone who clearly belongs to psych, abusive, aggressive, and etc. They're changing ththe LtC units to 8 hours shift. With 1 nurse responsible for at least 55-60 patients. Rehab unit, only 2 nurses at night regardless if the unit is a full house or not. RNs a leaving the facility with mostly LPNs on the cart. They also have at least 80% of their nurses are from agency. They have about 5 agency company that they use. I had to work with an LPN agency nurse and it felt like I was training her. She asked me questions every single time. I dont mind it at first, but this person is getting way more money than me.

Welcome to the world of LTC. As I said in another post, unfortunately the people who used to be deceased are now in hospitals, hospital patients are now in SNF/LTCs and residents who used to be in SNFs/ LTCs are now in ALF. This transition has taken place but the patient/nurse ratios are the same as they were in the good old days, 30/1. Nursing ratios have not changed with the rise in acuity nor will they ~ if a for profit corporation had to be reasonable in their expectations then they would lose money. Our payor system pays more if a resident is on IVs, TF, trachs, Jtubes, TPN, wound vacs and diabetics. The higher the acuity higher the reimbursement for your employer. Between care, charting, treatments, and attempting to get your CNA to do what is needed there are no 8 hour shifts...and all the while your license is on the line. Thank God I'm retiring soon...25 years, the majority of it in LTCs is finally burning me out ? One of the worse is when they came out with "a person has the right to fall..."! Seriously? I'm not supposed to keep you safe, it's OK for you to fall and crack your head open and go to the ER because it's your "right" to be injured ~ especially if you have dementia? Lord safe us from our own stupidity...

Specializes in Geriatrics, Dialysis.

I read all the responses and I had to laugh or I would've cried. Every single post rings true. I worked 25 years in LTC. I say worked because I finally had enough and I worked in a better than most facility. Even with great, supportive management and decent ownership that pay above average for LTC I finally decided the ever increasing expectations were just too much. There's just not enough time in a typical day in LTC to even come close to providing the level of care these people deserve.

I will miss most of my residents and co-workers but not enough to return to that insanity.

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