Some complaints about the HIIPA regulations regarding interactions with the public
We live in a small town, where it woundn't be unusual for someone to approach the nurses station and say "I think that my neighbor, Joe's truck is in the parking lot. Was he admitted?" Or worse yet, some elderly people, usually couples out visiting for something to do, just walk up and down the halls looking into rooms for someone they might know to stop in and visit with. This can put us in the uncomfortable position of being the visitor police, and is being received as pretty rude by some.
Have suggested posting the new policy on patient information so they know that it is not just a case of being uncooperative or unfriendly.
Any one else getting feedback from the townies?
This is not a thread about the importance or the why's of the new HIIPA regs.