Press Ganey shows RNs want better pay, better staffing

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Specializes in Peds, GI, Home Health, Risk Mgmt.

from fierce healthcare ([color=#0000cc]www.fiercehealthcare.com)

pay, staffing and appreciation, key nurse issues

if you want them to make them happier, give nurses better pay, boost staffing levels and show them some appreciation. these are some of the key conclusions drawn by a new study published by healthcare industry measurement consultant press ganey associates.

researchers concluded that addressing these issues is critical to keeping nurses, who have the lowest satisfaction rates of any hospital employees. not only that, taking action on these issues typically a ripple effect on overall hospital satisfaction ratings, as patients tend to rank hospitals lower that have higher vacancy rates, press ganey says.

to conduct their study, researchers looked at the experiences of 193,000 hospital employees at 370 hospitals, including nurses, technicians and administrative staffers, to examine factors that impact employee satisfaction at hospitals.

to learn more about the study:

- read this press ganey [color=#0000cc]press release

- read the press ganey [color=#0000cc]report

hospital administrators pay big money for press ganey info, will they take action when they get these sorts of results? :idea:

or will they choose to ignore it? :no:

:wakeneo:

hollyvk

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Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
Hospital administrators pay big money for Press Ganey info, will they take action when they get these sorts of results? :idea:

Or will they choose to ignore it? :no:

They'll continue to ignore the problem, just as long as the hospitals continue to rake in the maximum amount of profits on the most minimal amount of labor. After all, amassing the almighty dollar is what motivates hospital administrators to continue doing what they do best at the expense of patient care.
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Whaddyaknow... PG finally got something right.

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Specializes in Med/Surg, Ortho.

Of course the PG survey's are only taken toheart when it doesnt involve pay. Places will put committees in place to better let the employees be involved in decision making as long as it doesnt cost the company money. They will look at stffing issues as long as it doesnt cost any money. All PG survey's have done at my facility is prompt more committees that admin expect you to take important time out of your day to go to, and not give you anyone to cover your duties while you go. All the while insisting it is what the employees want.

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Did PG study the effects of PG on nurse satisfaction?

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The words Press Ganey makes my hair stand on end. Let me tell you how Press Ganey has made me a more rigid person. I started on a Med Surgical floor that is known throughout the hospital and perhaps the whole system as being hard to work on in general. Our Press Ganey scores were low. So the upper management said bring them up or something will be done. We have this meeting and they say what happened on another floor was all the management was fired. Bring in other and 15 percent of the staff was fired. I'm new at the facitity because I came across town and never had clinicals there. I know I'm busting my tush out there and it seems not to help. So, we all go home and tell are respected people about the situation and they all said ok. So, we are waiting for the ax to fall. There solutions were the following:

1. Tell the pt. about 5's. Which were supposed to be doing anyways, but when the pt's is a&o times 1-2 it sort of getting shoved in file 13.

2. Management is assigned rooms to talk to the people about press ganey and 5's and resolve any issues we can get to at this moment.

3. Take a nurse off of the floor during this time and talk to all the pt.s on the floor. This is now her job. We have 50 plus pt.'s on the floor most of the time. So, that leaves us one person down. She does a great job on resolving things like pharm not getting meds up, making sure the pt. is comfortable. Blah, Blah, Blah.....

4. Anyone who has their name on a press ganey survey with all 5's on it gets a gift certificate.

So, I got to asking around. The other floor nurses didn't get fired, they quit it was so bad. They hired a three new nurses on the floor. Makes it interesting if they are going to fire us huh? The quarter is up and the numbers are not up still. There hasn't been anyone fired and no one has said anything.

We are running like chickens with heads cut off. Admissons are crazy. It doesn't do any good if we have one bed open we are going to be full. Leaving the floor without 7 people assigned to you is a miracle. The management will not lift a finger to help us with care of the pt.s. It's truely amazing what goes on.

So, yes we want better pay and better staffing. Having 7pt's all the time and then them telling us we are doing a bad job. Now that my pulse is up and I'm going to something productive! :) Keep your head up everyone and don't take the crap anymore. :)

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I would have thought that better staffing would be ahead of more pay. It certainly is for me and many other nurses.

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Oh my goodness - PG had a blinding flash of the obvious hit them!!!! ;) :lol2:

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Specializes in Utilization Management.
I would have thought that better staffing would be ahead of more pay. It certainly is for me and many other nurses.

Please...we need both.

The economy here in Florida is faltering badly. Many people are losing their homes because salaries have not kept up with rising cost-of-living expenses.

If both my husband and I were not working fulltime, we'd have to leave the state and we'd lose everything.

So yes, we need better pay. I don't need to work at a difficult, stressful, hazardous job to then come home and find I haven't made enough money to pay the bills.

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Specializes in Peds Cardiology,Peds Neuro,Pedi ER,PICU, IV Jedi.

Pay, staffing and appreciation, key nurse issues

If you want them to make them happier, give nurses better pay, boost staffing levels and show them some appreciation. These are some of the key conclusions drawn by a new study published by healthcare industry measurement consultant Press Ganey Associates.

Researchers concluded that addressing these issues is critical to keeping nurses, who have the lowest satisfaction rates of any hospital employees. Not only that, taking action on these issues typically a ripple effect on overall hospital satisfaction ratings, as patients tend to rank hospitals lower that have higher vacancy rates, Press Ganey says.

To conduct their study, researchers looked at the experiences of 193,000 hospital employees at 370 hospitals, including nurses, technicians and administrative staffers, to examine factors that impact employee satisfaction at hospitals.

_____________________________________________________________

This isn't news to anyone, except those hospital administrators who's heads have been buried in the sand for the last several years. It is nice to see that PG actually acknowledges the needs of nurses. Now, whether or not something will be done in response remains to be seen, but if the past is any indicator of the future then I guarantee some hospital administrators will brush this one under the rug and continue to pull the wool over the public's eyes by telling them that "our" nurses are well paid, happy and certainly not overworked.:trout:

See, hospital administrators don't really care about news like this, because they can deny that "their" facility is affected despite clear and present evidence to the contrary. And rarely are they called on the carpet to explain their actions or lack thereof. The administrators take zero responsibility for running a place into the ground through whatever means they used...but they'll be the public face of any praise the organization receives and take full responsibility for that - you can bank on it.

I guess some people get involved in the business side of health care for all the wrong reasons. Seems all too often it's NOT about improving quality care, but more about "what can I do to stand out in this organization/what will I be known for/ how can I better my resume and make more $$$, how many news articles will I be in, how many celebrities can I get my picture taken with. :angryfire

vamedic4

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Specializes in Utilization Management.

I guess some people get involved in the business side of health care for all the wrong reasons. Seems all too often it's NOT about improving quality care, but more about "what can I do to stand out in this organization/what will I be known for/ how can I better my resume and make more $$$, how many news articles will I be in, how many celebrities can I get my picture taken with. :angryfire

vamedic4

If you want the real story, read Nursing Against the Odds, by Suzanne Gordon. In a nutshell: Those who truly wanted to improve nursing care were forced out of management. Patient care then became all about how to save the money, not how to save the patients.

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oxymoron isn't it?

it was ok for the pg to tell hospital administrations the nursing/hospital staff is running a 5 star hotel. but when pg stated nurses need an increase of wages, pg will lose their contact become a dinosaur. hospital administration will not put up with pg telling them they are mistreating their staff.

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