Don't you just LOVE families and visitors that try to tell us what we should and should not be doing? I had to deal with one yesterday that takes the cake.She has 2 loved ones in our LTC and calls the MD directly to make demands and (problem number 2) the MD does whatever she asks! She must be notifed prior to any change in meds (which we do always do that but sometimes it may be the next shift if we get swamped) But SHE decides if her loved one will receive the med...She called one evening recently and told the nurse on duty that she decided that a particular med had to be dc'd-and insisted the nurse call the doc right away The doc just blew it off " Whatever-do it" So her loved one has been having problems ever since.I went through the nurse's notes and reviewed the sequence of events with her-she is more focused on BEING right and having the last word then what is best for her family.I could have smacked the crap out of her! She KNOWS it ALL because SHE took the med one time and SHE -..fill in the blanks... or SHE talked to. ..- fill in the blanks... or SHE read that ... -fill in the blanks... After I mustered my courage and informed her that independently gathering info from places like the internet and the friendly neighborhood pharmacist is NOT in her loved one's best interests and that decisions regarding administering meds and making diagnosis' is best left to the MD,NOT to her or we nurses and that she can not compare her health history and experiences with theirs then she wanted to argue with me about when the particular set of symptoms began.I had it right in front of me in black and white but SHE wasn't having it...WHAT A WITCH!!! The WORST PART is her loved ones suffer needlessly because of her stubborn controlling manipulative behaviors.Ssomeone needs to make one of those anonymous calls to the ombusdman:lol2:.The state decreed sometime ago that LTC's need to consider the residents NEED ahead of the FAMILY'S demand...I wonder what they would say about this situation?