How to get info about family members who are in hospital

Nurses General Nursing

Published

Hello all,

I have a rather urgent request. Sorry about starting a new thread for this question, but I have a friend that needs help. She has asked for my advice and I don't know what to tell her.

She got a call last night from her sister. Her father was admitted to a hospital (in KY). Both she and her sister live out of state, and are making the effort to get to KY. Meanwhile, the hospital will not tell them anything. Unfortunately, her father is alone and they have not yet been able to talk to him. Is there some way that they can access a HIPAA code that will allow them to get some information while they try and get to KY. That is all the info I have at the moment. I am not even sure how her sister found out that he was in the hospital.:o Any help or adivce would be much appreciated. Thanks

Specializes in ED, ICU, PSYCH, PP, CEN.

The only way this can happen is if the father's nurse asks his permission to give information and if he says yes, then the information can be provided. Or if family members with the father pass along the information. There is no other way that does not violate HIPPA.

Thanks gonzo,

That is what I thought. I was hoping there was some other way. Info has been very helpful.

Sorry your friend is going through this, I know how scary it must be to not know anything. Unfortunately, unless the father gives permission for the nurse to say anything, nothing can be said.

The patient can be asked to think up a unique passcode and provide it to the staff. Then he has to share the code with the family members he wants to know about his condition. If the family member calls in and gives the code, then the staff can share HIPAA information with them. Of course, if the patient is too sick to do this, it won't work.

Specializes in Ante-Intra-Postpartum, Post Gyne.

I thought HIPPA did not apply to immediate family member is emergency situations. At least that is what they told us, say that people would be freaking out about emergency situations. Maybe I heard that wrong.

Specializes in Med/Surg.
The patient can be asked to think up a unique passcode and provide it to the staff. Then he has to share the code with the family members he wants to know about his condition. If the family member calls in and gives the code, then the staff can share HIPAA information with them. Of course, if the patient is too sick to do this, it won't work.

At our hospital,on admission pt is given a card stating "know the code". The code is 4 numbers of their account number,account,not medical record. Pt can give this information to anyone they wish to be given information by phone or in person. Of course,we hope they give it to just one person who can relay information to other family ,but alot of times several people do have the code and can receive information .If they can not receive the card, the person who is with them on admission is the one who receives the code card. Of course sometimes this is not workable depending on pt's condition and if any one is with them on admission. This is another good reason to have your information in order, POA, Living will and health POA .And to have your HIPPA forms signed at Dr's ,hospital BEFORE emergency.

What if the patient is too sick or unresponsive to do codes or passwords?

Who is going to take responsibility then, for the patient?

Sounds to me like HIPAA could cause trouble.

I thought HIPPA did not apply to immediate family member is emergency situations. At least that is what they told us, say that people would be freaking out about emergency situations. Maybe I heard that wrong.

It applies to all situations. How could you decide which was an emergency and which was not?

I would hope the medical professionals in charge of this person would know if it is an emergency or not.

When I have had family members in the hospital in with very severe problems, the next of kin was notified. I would think if one of the daughters is next of kin, she would have to be notified. Especially if he is not fit to make medical decisions, someone would have to make them for him.

Specializes in Nephrology, Cardiology, ER, ICU.

Empress - Hipaa is taken VERY seriously. I worked in a level one ER for 10 years and we were exceedingly careful about notifying people of their loved ones conditions. If the patient is AAOx3, we always asked prior to giving any info and we also charted: "Received call from Mr. Smith's significant other. After obtaining verbal consent to disclose information to significant, I explained plan of care and they verbalized understanding."

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